Requested high floor, quiet room, overlooking complex via their fancy website.
On arrival. receptionist claimed that request not received even though was sent thru their website. Receptionist said our room would be ideal for us. It wasn't
Got room 3108 which is a low floor, and overlooks roof tiles and main entrance where there are always coaches pulling up delivering or collecting guests (see picture). Sitting on the balcony was not pleasant with the noise and diesel fumes.
On arrival, two year old came acrooss an ash tray and MATCHES on the table in our room. WHY WERE THEY THERE????
Fortunately I spotted her with them quite quickly and hid them from her
Wi-Fi – free one is very slow and erratic. we paid for “better wi-fi but really was not much better and connection kept failing
Specialiality restaurants only one visit every week. we were there 11 nights which meant only one visit again which seems a bit harsh
Check-in a pain not offered drink multiple form filling with a 2 yo (not a simple passport copy as mentioned by someone else)
Smoking - ashtrays every table; many guests smoke in children's area, ie mini disco, kiddie pool, other children's pools,the the outside restaurants which I consider ignorant, selfish and unhealthy
Noisy room; uncarpeted floors on room above made sleep difficult some evenings and nights; you could hear quite a lot of noisy footsteps people talking loudly etc. Did complain about the room and they said they would change it but it never happened
NO fresh orange juice. Was told it was available but you had to pay for it. Asked several times but got some sugary sweet orange liquid.
Waiter service erratic. first evening there waited over 10 minutes before a waiter took drinks order, Had lots of attention on last night though. How did waiter know it was our last night?
Room air con very weak, but maybe just our room and seemed to bring in tobacco smells on some occasions
Will not return although potentially a very good hotel
Mainly becuse of the smoking. every table has an ashtray.. The hotel seem obsessed in keeping the smoker's happy!
When they stop guests from smoking in the children's area and can guarantee a quiet room I might come back
Was there 11 May 2014 for 11 nights in a horrible room.
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- Also Known As:
- Hotel Royal Dragon
- Royal Dragon Side