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“NEVER RETURNING - RUDE STAFF”
Review of SENTIDO Perissia

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SENTIDO Perissia
Ranked #14 of 227 Hotels in Side
Gloucester, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“NEVER RETURNING - RUDE STAFF”
Reviewed 3 June 2012

The hotel is nicely situated and our room was pleasant (we booked a superior room). The food was very much the same in all the restaurants and the variety of choices remained the same on a daily basis. Very disappointing that you were expected to pay 25 lira per person to eat in some of the restaurants (isn't this hotel an all inclusive?). If you are English you are certainly not welcome, apart from the beach staff and the maids, there is never a smile and we were often ignored at the bars and in restaurants, whilst other European guests took priority. Spoke to other English guests who had complained, but to no avail or improvement. We have holidayed in several all-inclusive hotels and this one certainly did not meet the high standards of customer service we have previously enjoyed. In fact the rude behaviour extended to the transfer process and in the airport. A trip to the town of Side was refreshing where the locals were much more friendly. The hotel staff need to ensure they provide an equal service to all guests, and remember that we have paid for that service. Forgot to hand in our questionnaire, as we left so late, but will forward it on to the hotel by post. Try taking a leaf out of the Riu chain of hotels who provide an excellent holiday experience. Will never return.

Room Tip: Book a superior room for space and comfort
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  • Stayed May 2012, travelled as a couple
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Helpful?
4 Thank rumbaby17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2012

We have been holidaying in Turkey for over 15 years and stayed in Side at least 8 times, this is our first time at the Perissia but definately won't be the last. We were there for our daughters wedding and it was everything that we expected and more. From check-in to check-out the hotel staff and management could not have been more helpful in making our holiday and espescially the wedding day an experience we shall never forget.

We can't thank everybody enough from Murat the hotel manager, Osman the wedding planner, Ahmet and Meryem the hairdressers, all the staff and animation team and to Sedat the photographer, we thank you from the bottom of our hearts for those wonderful pictures and extra special wedding album. Thank you.

The actual wedding day was fantastic, it was everything we expected and more, every member of staff did anything we asked of that day. They were so organised from start to finish. The minister performed a wonderful service (optional extra) adding personal information we asked of him into his service, which made the ceremony much more like an english marriage ceremony.

The meal after the wedding was held in the International A la Carte where the service from the staff was exceptional. By the time we had finished eating nobody could face a piece of the wedding cake and we were told to ask the next day whenever we required it to be served. The next evening we asked our waiter in the main restaurant for the cake and within minutes he produced thirteen huge portions of the beautiful wedding cake.
As parents the Perissia made our daughters wedding a fantastic and very emotional experience we could not of asked anything more from them. Thank you so much Perissia.

We don't usually do beach, but there is plenty of space between the umbrellas and the sand at the Perissia is sand not gravel. There is enough choice of food for any palate, we espescially enjoyed the beach bar at lunch time thanks Tolga and the evening meals were made special thanks to Davut.

We can't fault any of the service that we received at the Perissia and to top a perfect holiday the free air show was brilliant, looking forward to returning for a romantic time for 2.

  • Stayed May 2012, travelled with family
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Helpful?
4 Thank mike h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 June 2012

travelled to sentido perissia on the 15th of may 2012 with my wife and brother and sister in law.arrived at4.00pm to be greeted by a lady carrying a tray of cold damp towels to cool us down and another with cold refreshing drinks.reception staff were very freindly and helpful.the photos in the brochure do not do the hotel justice as it a beautiful hotel with beautiful grounds and lovely pools.everywhere was extremely clean and tidy and the staff,from the room lady to the waiters were extremely polite and helpful.the room was alovely size and very well equiped with a great bathroom.the hotels restaurants were excellent and the food was very varied.over the 2 weeks that we were there weonly had the same meal once (the last night).the entertainment was good on an evening with proffessional acts not animation team.overall the level of service and food/drinks was excellent.we celebrated our silver wedding anniversary while there and spent the evening in the turkish restaurant.great traditional food and entertained by traditional turkish trio and belly dancer,what a lovely evening.this holiday will be remembered by us forever.thankyou to the manager and all of his staff for a truly memorable holiday.

Room Tip: we had a ground floor garden room just off of one of the pools.very quiet and peaceful paid extra fo...
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  • Stayed May 2012, travelled as a couple
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Helpful?
2 Thank jerrygiles12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2012

We stayed at the hotel at the end of May into June.the weather was brilliant all week and even a few clouds cleared quickly. The beach was great and sandy with clear water and sandy bottom. The guy on the beach got our loungers ready and got our water. The water is in a big cooler full of bottles on the beach and is free!! The staff in the hotel were great and always polite and happy to be there. The rooms were excellent and comfortable and the aircon too! It was my first all inclusive holiday and I was impressed with the variety of food and quality of it all,also the attention paid by the waiting staff. The evening entertainment was great and a good way to end the day. With the amount of free drinks etc, there wasnt any unruliness or drunks. In all it was a great week and I'd recommend it to anyone wanting to relax and take life at their own pace.I will say that it's not geared up for children too much. I would happily go back again.

  • Stayed May 2012
    • Value
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Helpful?
4 Thank dunny18185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palomatolga, General Manager at SENTIDO Perissia, responded to this review, 13 March 2015
Dear Mrs. Fiona,


Thank you very much for taking the time to write this review about our hotel. It gives us the opportunity to increase our hotel’s quality in order to offer you a better service.

We are very pleased to hear that you enjoyed your holiday and that you recommend our services to the world. We do our very best to give everyone the perfect holiday.

We would like to thank you once again for spending your holidays with us and hope to see you again in Sentido Perissia.

Best regards,

SENTIDO Perissia Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welwyn Garden City, United Kingdom
Level 4 Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 June 2012

Well, i just returned from a wedding/holiday at the Sentido Perissia and had a fantastic time. The hotel has fantastic amenities and the shows in the evening are very professional. I was there with my family for a wedding which went off well. The only one thing I would say was that although there was a wedding cake, it some how disappeared after the bride and groom were given a slice to share at the official ceremony. The cake was then taken away and was never seen again. We thought it had been taken to the room we had for the reception but there was no cake to be tasted, seen or even photographed!! So beware any brides or grooms keep a sharp eye on the wedding cake, after all you are and have paid for it!! Apart from that we had a great time catching up and enjoying the hotel facilities together with the lovely beach.

Room Tip: I shared a family room with my aunt and the views and spacious room was fantastic with a big bathroo...
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  • Stayed May 2012, travelled with family
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Helpful?
2 Thank teddybear01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire
Level 6 Contributor
123 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 29 May 2012

We had a fantastic time here and would have no hesitation in recommending the hotel to anyone other than full on party animals.
The food in the buffet restaurants was excellent with loads of choice - even for fussy eaters like us. We would also recommend the Seafood Restaurant and the 'International' but don't expect it to be Italian! The beach is lovely and goes on for miles - whilst there is snorkelling there is nothing spectacular to see. The only improvement we would recommend is a bar on the beach. When we were there there were pool and beach beds available at 11am and very few people seemed to reserve beds before 9am.
We were initially put in a ground floor room that did not have a sea view but we popped back to reception and they happily moved us to a room we were happy with.
We loved the cat with 5 kittens - kept my husband amused for hours!
Side is definately worth a visit - 40 minuute walk along the lovely promenade - as is a day out to Perge and Aspendos Roman sites.
The only downside was Thomas Cook - who promise first/second drop and then make you 7th as that is the route the bus company likes to take; both the transport rep and accommodation rep are out of their depth and have no concept of customer care.

Room Tip: If you pay for a sea view make sure you do not get the ground floor (9040 for example) as there will...
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  • Stayed May 2012, travelled as a couple
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Helpful?
3 Thank TheWildCats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2012

Me and my girlfriend stayed for 2 weeks and got back Saturday! Perissia is amazing we really couldnt fault it in any way. I'd recommend to all ages, me and my girlfriend are 21 and 20 and had a wicked time. Food was unreal! Obviously people moaning about food have never eaten outside of england before but what a variety. Ive been to the Perissia prior to this holiday and looking to book up again for this year. Its place where everyone was so friendly and it just felt like home, it was a sad day to leave. The animation team were great amongst everything else! The shows of an evening were such a high standard and very enetertaining. The rooms were lovely and always clean. Really is a struggle to find any faults with this place and cant wait to get back there! Roll on september.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank teast_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SENTIDO Perissia

Property: SENTIDO Perissia
Address: Kumkoy Yolu Uzeri Bingesik Mevkii, Side, Manavgat 07330, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Side
#3 Top resorts Hotel in Side
#8 Romantic Hotel in Side
#11 On the Beach Hotel in Side
#11 Family Hotel in Side
#13 Luxury Hotel in Side
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SENTIDO Perissia 5*
Number of rooms: 352
Official Description (provided by the hotel):
A Brand New SENTIDO Perissia. SENTIDO Perissia Side reopens after renovation. Paloma Hotels invites you to discover an exciting new designs of the guest rooms and guest spaces at SENTIDO Perissia in Side. Known as one of Side's most prominent beachfront resorts, SENTIDO Perissia steps up with a crisp, contemporary interior renovation awash with elegance and simplicity. From the seating area and reception to the guest rooms with new beds, furniture, textiles, lightning, balcony furniture and bathrooms which will have stylish walk-in showers, the resort's new renovation delivers a seamless transition from check in to check out. Other noteworthy changes at SENTIDO Perissia include a newly renovated indoor & outdoor pool areas and pier, featuring with private cabanas; fitness center with new equipments; completely renovated hammam and sauna; completely re-designed Mini & Teenage Clubs for more effective use of different age groups and all meeting rooms will be renewed for incentive groups. Additionally, all new restaurant and bar concepts will be renovated, including completely re-designed Grappa A la carte Restaurant, Ada A la carte Restaurant Bacchus Bar, Key Club, Piano Bar, Patisserie, Avenue Bar and the entire of the Paloma Restaurant will be re - designed at SENTIDO Perisia, Side. The first guests will enjoy SENTIDO Perissia as from 1st of April, 2014 to uncover reinvention the soul of #RealMediterranean lifestyle with warm colors, cultural touches and newly updated surroundings. ... more   less 
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Also Known As:
Sentido Perissia Side
Sentido Perissia Hotel Side

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