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“very nice”

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Crystal Sunrise Queen Luxury Resort & SPA
Ranked #13 of 228 Hotels in Side
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very nice”
Reviewed 16 September 2012

Party of 10, including 16 + 17 year olds stayed at the crystal sunrise from 23.08.12-060912. First time we had been to Turkey and I would definately go back. This hotel was very impressive, location couldnt have been better, right on the beach. A walk of around 30-40 minutes to Side which was full of shops and restaurants. Slightly annoying walking along the promenade being pestered to have a drink or meal in the many restaurants available, but that aside was amazed how much was in Side itself. As we were all inclusive only ventured out twice but if you want a spend up there is lots of choice of bags, jewelry, clothes etc. The Hotel was ideal for my teenage boys, the nightclub was a hit. They had their freedom without having to out. The only downside was altough there are a number of pools, none are particularly big which has an impact on the daily entertainment. Didnt bother us this year as the kids werent getting up until lunch time, getting their food from the snack bar, then using the pool with a couple of slides. Liked the idea of having an "adult only" pool, very relaxing with a swim up bar. Entertainment was OK, but we were quite happy having a few drinks in the evening knowing the kids werent bored. Would return but want to try different places in Turkey

Room Tip: We were upgraded as soon as we arrived and had a sea view with a large balcony, couldnt have asked f...
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  • Stayed August 2012, travelled with family
    • Value
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Helpful?
1 Thank sue699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, General Manager at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, 14 April 2016
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
  • Turkish first
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English first
Dover, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 September 2012

Spent 14 nights recently from the 31st August 2012 with my wife. Selected the hotel from previous trip advisor reviews and it proved to be an excellent choice.
It's certainly not a clubber's venue but is peaceful and relaxing.
On arrival you are made to feel welcome, I couldn't fault the staff and despite our late arrival about 10.30pm we were taken to the restaurant for a meal (not just soup as other hotels offer).
The room was good with a beach view, bathroom facilities were good, free safe and minibar which was replenished daily. The maid service was excellent with a couple of nice touches with towels shaped as swans with a rose left on the bed. Regrettably the aircon is controlled from reception and we couldn't turn it down below 25c which is OK at night but during the day with temperatures in the 35c range it would have been nice to set the thermostat lower.
The hotel offers buffet style restaurants with 3 a la carte restaurants (but we did not use these). Generally the buffet was good but with a limited choice for those who don't eat dark meat or fish. However we personally couldn't fault the food on offer throughout the day, the quality and preparation were excellent.
One negative was the lack of sufficient waiting staff, causing drink orders to be slow or forgotten and they were slow to clear tables at times. Be warned the hotel had a dress policy in the evenings, men must wear long trousers (jeans are OK) and proper footwear not flip flops.
One annoying feature and this was despite the hotel saying any towels left before 8am around the pools would be removed was the non enforcement of this and some holidaymakers (Brits included) were reserving sun beds around the adult pool at 6.45am.
We did find 1 member of the reception staff somewhat abrupt but she was a minority of 1;Thomas Cook had received previous complaints about her and spoken to management.
Overall I would recommend this hotel to others, we are considering returning next year.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, General Manager at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, 14 April 2016
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bootle, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 September 2012

We returned from this hotel on the 8th Sept 2012 afetr a 2 weeks stay and we feel we need to “reply” to some of the comments posted about the place.

The staff dont speak english ?
Sorry but the ones that we spoke to did, not fluent but enough to understand what we wanted. I wonder if the people attempted to speak Turkish to the staff ? after all you are in Turkey.

The hotel caters for the Germans ?
Yes and the Polish and the Russians and the Romanians and the Italians

Not enough English tv channels.
Sky sports, BBC world news, Euro news, CCN.

The hotel is FANTASTIC food is in abundance and the selection is endless, you can walk around the buffet service 7 times and come back with a completely different meal every time,the hotel is SPOTLESS cleaners are pottering around all the time cleaning and sweeping,polishing and mopping.
The staff are friendly and cant do enough for you, as soon as you sit down they are there to serve you, the ones that dont speak much english try ever so hard and are asking you questions trying and wanting to learn the language, wonder how many of the english guests try to speak Turkish to them ?
The rooms were comfortable and cleaned every day pillows were not to my liking but only discovered on the next to last day that there is a selsection of about 6 pillows that you can have
but didnt bother me that much.
Went for a turkish bath as you do, booked it through the rep at a cost of about 120TL. Wasn’t impressed to be honest, you are picked up at the front of the hotel and driven there very similar to a production line in the salt rub, shower, scrubbed wrapped in a towel and given a drink (that you pay for) the next question is “ do you want to have a deep massage with blah blah blah it will cost you an extra 60TL each “ if you decline this then your whisked off to a massage room and laid out on a table. Now I’m not saying that its quick, but there was a strong smell of burning rubber off the gents shoes through running around the table that quick. We went to the spa in the Hotel on our last day cost 115TL each and well worth the money. Relaxing, unrushed and WELL worth the money, in total it took 1hr 10 mins. I’ll just say that you get what you pay for.
We enjoyed it so much that we have booked to go back next year same hotel, same weeks marvelous cant wait.
All in all I would highly recommend this hotel to every one who DOESN'T want Coronation street, Emmerdale farm or East enders, who don’t expect bacon, sausage, egg and beans for breakfast and are prepared to put up with people who speak pigeon english and to any one else who just simply wants a fantastic holiday at a fantastic hotel.

The rest should go self catering to Butlins for a fortnight.

Room Tip: Stayed in room 1427 on the 4th floor with a sea view. Worth the extra £100 just for the sunsets
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  • Stayed August 2012, travelled as a couple
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    • Service
Helpful?
7 Thank Bobby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, 17 January 2015
Dear GUEST,

Thank you for taking the time to write a response after your recent visit.

We were delighted to see you had much enjoyed your overall stay with us and we have taken the liberty to share your positive evaluation of the hotel with our Team.

we look forward to the opportunity to welcome you back to our hotel soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macclesfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2012

Overall the hotel is excellent. Food and drinks available 24 hours. Reception staff excellent and spoke very good English together with Guest Relations who always remembered my name. Facilities excellent, plenty of sunbeds although people had put their towels on them by 8am. Plenty of choice for lunch in the Waterfall restaurant - never seen so much food! This was our second stay at the Crystal Sunrise and would certainly go back. We were invited to a Celebration Dinner for returning guests which was a nice touch, also had lovely meal. A few niggles were:

Air conditioning in room not cold enough
Minibar fridge not cold enough
A lot of staff didn't understand English
A la carte restaurant booking times too early - 7.15pm latest booking

If you book this hotel you will be guaranteed a good time and you will be well looked after.

Room Tip: Booking a sea view room is advisable. We stayed in room 1241.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Angibabe211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalSunriseQueen, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, 17 January 2015
Dear GUEST,

Thank you for taking the time to write a response after your recent visit.

We were delighted to see you had much enjoyed your overall stay with us and we have taken the liberty to share your positive evaluation of the hotel with our Team.

we look forward to the opportunity to welcome you back to our hotel soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 September 2012

We returned from the Sunrise Queen on Thursday, after a fantastic stay.

The Hotel is located right on the beachfront promenade that takes you straight into the beautiful walled town of Side.
Within the hotel there is something for everyone. Kids pool area with slides..2 more pools on the bottom by the beach which were lively. Or we stayed by the adults pool on the top of the hotel which was fabulous! Nice and quiet, swim up bar and views across the bay. We only experienced one lot of kids that tried to get in, and they were quickly moved on.

Some reviews have mentioned the food being repetitive!? How on earth that is possible when you have a buffet restaurant with a massive selction of starters/salads, main courses and desserts, plus 4 a la carte restaurants to choose from too.
In my opinion the food was of a fantastic quality and apart from the side dishes the meat/fish/poultry was changed and of a great selection.

The lunchtime a la carte was also a nice change. And here you could order of the grill or pizza oven.

Drinks were drinks but again good waiter/ess service whilst the entertainment was going on and you could sit on various balcony levels to watch it.

The entertainment was pretty standard, in house dance troup. But when they got outside entertainment in, such as the Kenyan Acrobat group this was fantastic.

The staff were mostly good. The girls seemed better than the boys. Some of their English was limited but at the end of the day youre abroad..people are foreign..if you were desperate to ask them something out of the ordinary, the hotel has free wifi so we just got google translate out! Which they appreciated.

Nobody was expecting tips, and didnt really seem that grateful when they got one, again apart from the girls. The pool guy at the adults pool expected a tip for wiping your table and puting your brolly up which was a little annoying.

We would definitely return to this hotel and would recommend it to any type of client.

Room Tip: Higher floor is better as some of the lower rooms have views of trees!
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank crazisheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, General Manager at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, 14 April 2016
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 September 2012

we came back from the Crystal Sunrise Queen on Saturday this hotel just gets better and better
Altan and all his staff on reception can't try hard enough to please you everyone here makes ou feel so welcome the bar and restaurant staff are so busy but always greet you with a lovely smile.
The hotel is on a beautiful Blue Flag beach and all the swimming pools are great the top pool is for adults only with a swim up bar,lovely if you want to chill and read a book.
can't wait go back for our 5th visit an get our invitation to the old friends reunion dinner where the hotel staff eat with you.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maggiemary11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, General Manager at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, 14 April 2016
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eccleston, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 August 2012

After a 7 hour delay from manchester and arriving at the crystal sunrise queen after midnight we were greeted with a very warm welcome,given drinks and offered food...nothing was to much trouble the bellboy took all our luggage to our rooms.he was lovely.

The hotel is spotless and our room was spacious,well air conditioned beds and towels changed everyday...one day we were left two lovely beach bagson our bed which came in very handy.

Hotel is massive and it took us a couple of days to get used to where evrything was. ... U never got bored,food plentiful and standard very good. .

Entertainment was ok....animation team worked very hard but it tended to be geared up to the germans and russians. ... More english entertainment please! !!!

lots of pools and they never felt packed plenty of comfortable sunbeds. ...beach clean but rocky. ....BEWARE! !!!

Staff very helpful and friendly. ....overall a great hotel and u wanted for nothing....will be returning....and there are lovely english families there to. ... Not all germans even though some of them think they own the place. .... Ignore the moaners ober petty faults. ...enjoy xxxxx

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarajc72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalhotelsTR, CRYSTAL SUNRISE QUEEN CRM at Crystal Sunrise Queen Luxury Resort & SPA, responded to this review, 22 January 2015
Thanks for your choosing the Crystal Sunrise Queen to spend your Holiday and for your kind feedback.

Looking forward to welcoming you again


Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Sunrise Queen Luxury Resort & SPA

Property: Crystal Sunrise Queen Luxury Resort & SPA
Address: Bingesik Mevkii, Kumkoy Yolu, Side, Manavgat 07330, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Side
#10 On the Beach Hotel in Side
#10 Spa Hotel in Side
#12 Luxury Hotel in Side
#12 Family Hotel in Side
#13 Romantic Hotel in Side
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crystal Sunrise Queen Luxury Resort & SPA 5*
Number of rooms: 514
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed directly on the beach of Side-Kumkoy and is located only at 65 km from the Antalya International Airport, and at 70 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, our hotel is indeed a paradise for couples of all ages and families with children - offering a private fine sandy beach of 150 m length and 50 m width as well as a variety of pools. An area of 50.000 Sqm, whereby 27.000 Sqm consists of hotel buildings and 23.000 Sqm consists of garden area. The guests will find 4 floors of a main building, 5 floors of an annex building and 4 blocks with terrace rooms with a total capacity of 514 rooms. DRESS CODE for evening meals. ... more   less 
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Also Known As:
Crystal Sunrise Queen Luxury Resort & Spa Hotel Side
Crystal Sunrise Queen Luxury Resort And Spa

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