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“"Brilliant Hotel and staff" - Lynne”

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Crystal Palace Luxury Resort & Spa
Ranked #17 of 229 Hotels in Side
Certificate of Excellence
Bath, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“"Brilliant Hotel and staff" - Lynne”
Reviewed 29 August 2012

Having just returned from the Crystal Palace Luxury Resort and Spa Hotel I feel I must write a review on this wonderful hotel, due to some of the negative comments that we had previously read. There were six people in our party including two teenages age 18 and 15 years. We have stayed in many 5 star hotels over the years and this hotel has to be one of the best. We arrived in the middle of the night and was greeted by friendly staff who immediately offered us food and drinks if we required them. We had three rooms between us, all of which were immaculate and spacious, the mini bar in our rooms were filled daily. The food in the restaurant was lovely and there was a wide choice of food to suit all. My 15 year old son has an allergy to all dairy products and the restaurant manager went out of his way to accommodate him everyday checking that the the food he choose was suitable and even went as far to state he would personally get the chefs to prepare his own meals. The a la cart retaurants were all lovely, again food and staff excellent. You do need to book these the first day you arrive as they are very popular. The long trousers and close shoe policy for men in the restaurant were lifted for the month of August due to the weather being so hot. The men and boys in our party still wore them some of the nights as we felt it did look smarter. The waiters were outstanding especailly Bayram, Elif and Raif who worked so hard and could not do enough for us. Our dirty plates were taken from our table quickly and drinks were refilled without us needing to ask. We arrived in peak time August and always managed to get a sunbed, however you did need to get there by 8am but this is what you would expect in August. At no time did we fill the pool was overcrowed and there was a mixture of children, teenages and adults. You could always find a sunbed on the beach anytime of the day. At the pool bar we did not have to wait any longer than 5 mins to be served. Other bars they served you at your seat and again the staff were fast and efficient. Overall I really cannot understand some of the negative comments on this hotel as we felt the staff were so friendly, hard working and went out of their way to help you. The hotel was certainly of a high standard and every area was spotless. We really enjoyed our stay at this hotel and would certainly recommend it to anyone who is thinking of booking. I can only agree with a previous review that some people will complain about anything even if you were to give them a full refund for their holiday. We will definitely be booking to go back to this hotel in the future.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LYNNE O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Manager at Crystal Palace Luxury Resort & Spa, responded to this review, 13 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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837 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
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  • Turkish first
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English first
Sunderland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 August 2012

just spent 2weeks here.Everthing perfect. The hotel is just fabulous,and the staff were so helpful,i feel that i must leave a review.Guest relations Gul Sahin was just so helpful nothing was a problem.Our waitress Ferhan was so efficient as were all the staff,and all the time so friendly.The general manager Lemi was always around,and only too peased to help.I will definitley be going back.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank paul t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Manager at Crystal Palace Luxury Resort & Spa, responded to this review, 13 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Wales, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 August 2012

Just returned from this fantatic hotel very relieved after reading some of teh reviews before we went. The bedrooms are huge, the staff are brilliant, the food is stunning and such a wide choice! The only very small downside was having to get up early to get sunbeds as there is not enough room around the pool for the size of the hotel, especially our 2nd week as it was the end of Ramadan and 300 extras rooms had been booked by Turkish families as they then had a 3 day bank holiday (if you weren't sat on your sunbed they weren't fussy about just taking it over!).
The bar staff were absolute stars and kept the drinks coming, especially Halis and Irfan who both deserve a medal for working so hard with constant smiles and always a lovely welcome. Anastasia and the animation team were fab and tehre was never any pressure to join in activities.
Overall a wonderful 1st class hotel, looking to book a Crystal hotel for next year!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Manager at Crystal Palace Luxury Resort & Spa, responded to this review, 13 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Wales
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 August 2012

We have just returned from a 2 week family holiday at this hotel,and after reading some of the bad reviews before we went, we were all a bit worried about what we were going into! Thankfully and with a party of 7 including 2 teenagers age 15, it proved to be one of the best hotels we have stayed in Turkey by far. The staff were very hard working and we never had to queue for a drink for less then 5mins.They waited on us with a drink on the table before we had time to look around. Our room was a so big and the bed and pillows were so soft, walk in shower was amazing after a long day on the beach. we hit the peak season and this is the truth we still never queued around the pool bar for less then 5mins> I sometimes think we were in the wrong hotel, with some of the bad reviews, staff cannot do enough for you and the amination team in the day are fantastic , Ananstacia and the other team are so welcoming and they dont pressure you in joining in the pool side games if you want to be left alone!! The beach was clean and plenty of sun beds available,sand was very hot though Weather hit 43 degrees in the shade and the staff are still working hard in the heat bless them!! My 15year old daughter had the best holiday ever, so much to do and wonderfull food, all a la carte restaurants were fab, best were the Chinese and the Itailan. In the in the everyday restaurant there was plenty of varied wonderfull food. Plenty of bars in the evening to spend a quiet drink in the terrace bar, with wonderfull staff to wait on us, Halish and Irfan treated all of us like royalityl. Plenty of other bars including lobby bar and a night club for all to enjoy, but i would say a bit loud and the music was a bit tired sometimes!! All in all I would highly recommend this 5star hotel and would definately go back , We made so many wonderull friends which made a perfect holiday.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BabsD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Manager at Crystal Palace Luxury Resort & Spa, responded to this review, 13 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Cross,Herts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 August 2012

I had no dealings with organising our group of 12 stay at the crystal palace hotel and like others I had seen some of the reviews and wondered what I would find on our arrival. I need not have worried, we all had a wonderful time.The rooms were much better than we dreamed of. The food in the various restaurants was plentiful, varied and very tasty with something for all tastes.. When enjoying the hospitality of the all inclusive package the staff were attentive and well mannered.. The spa was excellent and my wife took advantage of the medical massage offered through the course of our stay. She could reach her toes by the end of the week, something she had not managed for a long time owing to ongoing back problems. Outside there was a magnificent swimming pool complex where we spent many hours relaxing and also a lovely beach with plenty of sunbeds.. A great plus for us all was the absence of Mosquitoes. This was the first holiday to a hot climate we had been on where no one came home with out been bitten.. I wonder if some of the earlier reviews that were not so positive may be explained by the fact that this is a fairly new hotel and they may have had some teething troubles. I would not hesitate to go back to the Crystal Palace Hotel if the opportunity arises but Turkey was very welcoming and it seems to have a lot more to offer. Maybe I might try another hotel in their group.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Manager at Crystal Palace Luxury Resort & Spa, responded to this review, 13 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harlow, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 August 2012

After reading some very bad reviews we went on holiday with some intrepidation, but thankfully not everything pans out to be true. The staff were polite and helpful right from entering the hotel until we finally departed. The hotel is clean, the food at the a la cartes is very good and we found the bar service very good. It was a little crowded around the pool, but the beach is great and the water is shallow for fair distance. There are a number of shops 100 metres away, up a slight hill, where you buy T shirts, bags, shoes and various gifts. The shopkeeprers are friendly and will haggle a bit but don't push too hard. Thompson organise a number of trips, but you can easily get into Side by bus for 2 euros. Don't miss the sun setting.
The spa at the hotel is a bit disapointing, the jacuzzi was never working and the staff only seemed to be interested in 'selling' activities. The buffet restaurant had various themes but lacked the service of the a la cartes. Kadir our waiter in the mexican restaurant was great, very polite, helpful and funny, he never missed a chance to say hello, what a great guy.
This is a good hotel for families, couples may find the number of children a bit over whelming, but you can't blame the hotel for the lack of control some parents have. There are a number of bars, one should be adults only.
Our sincere thanks go to Asli on guest relations, always available, nothing was ever too much trouble, good advice on what to see and do, a lovely person.
The general manager often ate breakfast in the buffet restaurant and was polite and said hello.
Overall, a hard working hotel with very good staff - worth a try.

Room Tip: Try and get a sea view room and if you don't mind heights the higher the better
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Manager at Crystal Palace Luxury Resort & Spa, responded to this review, 13 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 August 2012

Chose Crystal Palace after having to change the dates of our holiday in July to June. We had to go within three days or not till later in the year.
Had not been to such a big hotel before, normally choosing a more intimate hotel but always all inclusive. Was going with our son and girlfriend for the first time and they were unlike us and had never been to Turkey before.
We were greeted from the flight and transfer after midnight . Shown our rooms both on the same landing which had one double a shower bathroom and twin beds in a seperate area.
The food was very good, plenty of choice for most tastes whether breakfast lunch or dinner.
Service was very good and friendly although their english was not that good but why should it be we are in their country.
Shopping area within 5 mins walk.
Beach well equpped and just a 2 minute walk.
A lot of Germans and Russians stay at this hotel and this is what i look for in a hotel, as i dont want to go to a hotel full of english people i might as well stay at home.
There was only two things that could have improved within this hotel and that was the airconditioning in the rooms which was centrally controlled at certain times. We would have preferred if we could have had the control of times and temperatures. And the pool and surrounding area was too small for the amount of people in the hotel.
We would definately go back here. Loved every minute.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Manager at Crystal Palace Luxury Resort & Spa, responded to this review, 13 April 2016
Dear Valued Guest,
Thank you for being our guest and for taking the time to share your review following your stay.
As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.
We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.
We hope that you will give us one more time your trust and we welcome you again in one of our hotels.
Best Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Palace Luxury Resort & Spa

Property: Crystal Palace Luxury Resort & Spa
Address: Colakli, Side, Manavgat, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Side
#13 On the Beach Hotel in Side
#13 Spa Hotel in Side
#15 Luxury Hotel in Side
#16 Romantic Hotel in Side
#17 Family Hotel in Side
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crystal Palace Luxury Resort & Spa 5*
Number of rooms: 509
Official Description (provided by the hotel):
Beklentisi yüksek olan konuklarımızı Çolaklı'daki CRYSTAL SARAY'ımıza bekliyoruz. Akdeniz'in CRYSTAL sularına yaslanmış bu SARAY her noktasında lüksü yaşatır. Mavi bayraklı, ince kumlu plajı, değişik boylarda havuzları ile her yaştan çiftlere ve çocuklara cennet keyfi sunar. ... more   less 
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Also Known As:
Crystal Palace Luxury Hotel Side
Crystal Palace Luxury Resort And Spa

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