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“Hotel asteria”
Review of Side Star Elegance

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Side Star Elegance
Ranked #39 of 227 Hotels in Side
southamoton
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Hotel asteria”
Reviewed 28 June 2012

There is only one word that I can think of RUBBISH. We arrived at the Astreia at 22 00hrs and the first thing that Inoticed was the English spoken was poor.Our party was 5 adults and 2 children aged 3 and 5 years old We were asked if we would like something to eat and we all said that we would like to see the rooms first.Now the trouble began,first we were told that the hotel had overbooked and the hotel was full I had booked three twin rooms with a child in two of them and wanting them close together.What we were offered was one twin one twin with child and the third room was two floors above sleeping a single man with a child.Isaid that this was not acceptable where upon they offered us a family room for all seven fo us.Reception tried other things and after two hours we took a twin room and a family room for five persons.Inthe morning our rep tried to see me in my room but was refused. I then went to receptionand invited her to talk to my wife and I but still was refused.We were then offered a office to use for our meeting where three Turkish staff decided to sit in on our meeting and Itold them to leave and they refused where upon my rep and myself had our talk .My Thompson rep said that she had never been treated that way before.my rep had written her report and then we wrer asked by management for another the next day .When this took place the Turkish management said to my rep that this was all lies We then left.If you are German you are ok ,but if English forget it .The food was first class and so was the pool the rooms were kept clean To get to the beach ther was 54 steps and steep slopes to go down.This is not a family hotel so beware

Room Tip: Try and get your rooms sorted this end
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  • Stayed June 2012, travelled with family
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Helpful?
2 Thank alan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this review, 16 December 2015
Dear Guest,

Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Side Star Elegance (ex asteria)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Scotter, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2012

I have just returned from Asteria and must say how wonderful we found the whole experience. The choice of food each day was superb, from the freshly squeezed orange juice for breakfast, delicious pizzas for lunch, waffles, pancakes and cakes for afternoon snacks, not to mention ice cream and candy floss for the kids. There was a wide variety of meals available at an evening and the cakes are to die for. There is always a large selection of fresh salad and fruit available at each meal time. The staff worked very hard and long hours, but they were always very friendly and made a fuss of the children.
We got new bath towels every day and there is a beach towel service at no extra charge. I wasn’t expecting the free mini bar in the bedrooms, which is great for families with small children, as the drinks get re-stocked everyday. When the brochure says All Inclusive it really does mean it, great value for money.
Although the hotel was full we never failed to get a sun bed by the pool or find a table for 7 at meal times. As we had a late flight we booked a shower room, at no extra cost, which was ideal to freshen up after a day by the pool.
The hotel grounds, pool and interior was spotless, and the gardens are beautiful and very well kept.
The location of Asteria is ideal, It’s a 20 mins walk along the beach to the nearest town, Side, as it was so hot we took a local taxi until the town to visit the ancient ruins, make sure you have Turkish Lira for the museums and amphitheatre, otherwise most shops are priced in Euros. You must book the boat trip to Manavgat from the man on the beach and not the hotel, it’s the same trip but half the price.
The only downside to the hotel is there are quite a lot of steps, personally I didn’t mind them as it gave me a chance to walk of some of the food we’d eaten.
I absolutely recommend you give Asteria a visit, we will definitely be returning.

Room Tip: request a sea view, as there is busy road on one side of the hotel.
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  • Stayed June 2012, travelled with family
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Helpful?
5 Thank MAT_Riley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this review, 16 December 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2012

I have just got back from staying at the Asteria Hotel in Side after staying there for one week. It was by far the best looking hotel in the region. The grounds were gorgeous and well kept. First impressions were very good but got better over time. The staff were so friendly and done everything to make it a good stay. Our room was spotless. We got new bath towels every day, our fridge was fully stocked of well branded drinks every single day and there was a safe as standard. When it says it is All Inclusiv, it really is. we had no extra charges. From having a minibar to being able to get ice cream in the day, it was all free. This was the first time I had gone to turkey before and the first time I had gone on holiday with my girlfriend and I would recommend this Hotel to anyone. The food was good but got a little boring for us at times but that was just us. The location is perfect. Just a small walk down to the beach which was literally next to the hotel and is a lovely part of the beach. There is also a lot to do, there are people on the beach that try and sell you excursions, trust them. We went on a boat trip to manavgat. It was a whole day that included lunch on the boat and only cost 15 euros. AMAZING! The little town of Side (Seeday) is about a 20 minute beach walk away with lovely bars and resturants and local shops.
I could go on and on about how good our holiday was but I will sum it up in saying, incredible value for money and not one bad thing to say about the hotel. Best holiday of my life. Definetly 5 star!!!

Room Tip: Our room was near the road but couldn't hear it. Any room is fine really.
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  • Stayed June 2012, travelled as a couple
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Helpful?
7 Thank Kieronjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this review, 16 December 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nuneaton
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 June 2012

We have just returned from the Asteria hotel and it was fab.. not sure about the picture above but that is not the Asteria we went to... we arrived and like the other people have said got dropped of at the bottom of the gates but after getting our room i realised why and appreciate the decision. We got one of the rooms by the reception and as some of the flights are late it would be a nightmare with coaches arriving in the early ours so I am quite greatful for this. My mother in law left at 6.30 pm and she was picked up at the gates so i think it must be for the late arrivals. The room was smaller than I am used to but it was very very clean and well presented with everything i needed.

we went for breakfast and first impressions werent very good there was no bacon, and some of the other food didnt look very good but when we actually tried it it was really really nice. Breakfast was the same everyday but the food in the evening was fantastic, it has done nothing for the waist line what so ever. The hotel and grounds are excellent. The entertainment there was only one night in the whole two weeks that we were bored the rest was really good. The animation team was great we really miss them.

The hotel was mainly russians and germans the first week and english the second but it wasnt a problem. The germans did take our chairs in the ampitheatre one night and then tried to rob my mother in laws towel from underneath her but if you told them straight it was fine.

The staff are really hard working an most of the breakfast staff then go on to work right through to midnight. Overall this is a great hotel yes there are alot of steps but i was glad of this as it was my little work out after eating all the gorgeous food.

the only thing i would say is they are very strict with the late check outs and dont budge but there are 3 courtesty rooms available.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank healyNuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this review, 16 December 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 June 2012

Myself, Husband and little boy of 1 stayed here for 10 nights during May 2012. Upon arrival we were a little disapointed, as the coach had to drop us off at the gate due to our arrival time but a member of lobby staff was immediately sent to help us and when we arrived in reception, we were very please with the service we received. We were all offered a drink and ask if we wanted to leave cases and head down to the restaurant for some food which we declined, as just wanted to go to bed. We were shown to our room which was right at the front of the hotel to the right of reception, a great quiet room and perfect for a family. Rooms were very clean and modern which we were pleased about, as we are fussy when it comes to hotels. We were give a twin but it only took two seconds to push beds together and my son was given a travel cot.

The hotel itself is rather large and over a lot of levels which we did find difficult with a buggy especially at peak times, as the lifts were always full and some of the guests were not so open to all squeesing in as you would do in UK.

The staff were friendly if not to friendly, we had a battle every meal time to keep them from distracting our little boy. Only thing I would say is that they always say hello in German, as a majority of the guests were German but even by the end of the holiday staff that knew us still did it which was fairly annoying.

The pool was brilliant we always made sure we got the beds around the baby pool so that my son could come and go as he pleased. The pool was freezing but then the weather was only just warming up. The pools were clean and there was always a member of staff walking around picking up litter and empty cups.

We didnt really use the beach, as we are more pool people but it was clean, the only thing I would say is the sunbeds are very cramped and if you like to sit in the sun like me then you may end up shaded by someone elses brolly.

The restaurant was good, food became a bit repetitive but it was well cooked and there was certainly enough of it. Myself and Husband looked forward to Lunch though in poolside restaurant the pizzas are great!!!

The entertainment was ok and my little boy loved the Mini Disco for the children he still does ram sam sam now. The adult entertainment was ok and some nights were better than others it was such a shame that we finally got a great night of entertainment and it poured down so had to go to an indoor bar, as the amphitheatre it located outside.

Overall we had a great holiday and would definately return to this hotel.

Room Tip: Room 508 was great at front of hotel and very quiet. Ask for if you have booked a standard room, as...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HoneymoonersChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this review, 16 December 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 June 2012

after being built up about this place I am sad to say we where all let down by it on many levels.


family rooms - are good size, clean, etc.(aside from baths)
no water in fridges, just huge bottles of carbonated drinks and cartons of overly strong juice. not what you need during a hot night. Rude hotel lobby staff responded to my request for water in the fridge with "you can ask for 10 bottles of water at any bar and take them to your room"
true.. but not quite the response i expected.

lovely lobby bar waitress... made us feel welcome and mixed me some nice cocktails while I waited for the thomas cook rep to arrive the day after we arrived. she was the best part of our few days there.

anything else good to say about it? ..did I say nice lobby? very fancy, huge, great view...
amazing terrace view higher in the hotel but thats was a lift up and stand there with no chairs out to enjoy it... beautiful view though for those few minutes.

family rooms CRAP view.. no view.. just bushes and opposite laundry rooms.
feel very closed in and family rooms are only a few and in one place.. all bad.
(views bad bit rooms nice aside from the jacuzzi bath! details to follow! )

jacuzzi bath - DIRTY! scum from the taps even after running it 15 times.. what a waste of 3 hours!!!¬
shower - head dodgy, sprayed water to the side in eyes as you try to shower. rest of the bathroom was immaculate though.

check in - arrived at 12 am there about's.. to be told that coaches are not aloud down the driveway, so our bags where dropped on the bottom drive in the dark and we were told to walk up the long driveway.. err,mm ok.. no one to take us and no idea who was watching our bags.
i see from past visitors reviews that they didn't like coaches pulling in on the driveway in front of there rooms so I am guessing this is why, but not good for us at 12 midnight in the dark, tired with kids, being told to trot down a driveway alone and leave our possessions on the bottom of a road!

Steps - oh yes the steps everyone talks about.. not that bad at all really!! I thought they'd be the size of Egyptian pyramid stone steps by what people said. haha... just a small hotel grounds and a few swirly steps to get around, really no hassle if you have legs and are not 50 stone. there are easy side routes on the grounds to walk away from steps, just take 5 mins more...

pool - 1 pool.. small compared to other hotels ( looks big in the pictures !) one baby pool too and i MEAN baby! up to a toddlers knees and a few foot wide.. nice that a topless 50+ woman smoking a ciggie was lying next to it when we were there.. come on love, at least lye by the adult puddle not the kids droplet of a pool.
slide open for only 2 hours a day and heavily policed by the lifeguard, fair enough but the kids couldn't relax or enjoy any of it through fear of the whistle. when they went down the slide tons of older holiday makers all groaned and tutted... this didn't feel family orientated at all.

hotel space - longish walk to another lobby other side of the hotel to get a lift to another floor to get to the room.. so be ready for that to get around, but not a hassle really. just unexpected. felt like you where venturing to the dark side of the hotel haha. (which was true )

pool restaurant - tables to close together, cigarette smoke in our faces even queuing for a table.. waited 40 mins and no table free... went round the corner to beach bar instead and found it was in the dark under trees and quite empty as it felt bleak.. wouldn't have wanted to eat there.

main restaurant - awful.. very small, like a canteen at school, no lass, no soul, night time we had to wait an hour to sit as there was 5 of us.. kids where tired and fed up, we where the same.. had to sit inside in the heat and with bleak tables with fed up waiters.. it felt very stressful.

breakfast - food lukewarm, VERY limited choices... we have been spoilt going to amazing hotels ( in turkey) with fabulous food choices and options, massive food halls and great staff... we felt sick at breakfast with the lukewarm sausage things and warm yogurt..
this is a true example of a half board hotel that has decided to go 'all inclusive' but all it means is they serve another meal a day... no improvement on size or style of food...

indoor pool - wasn't open! we were told it would be (18th may onwards ).. asked several staff members and got no answer even though the sign said open it was CLOSED all day!

the beach - haha beach? its like a few metres of a bit of Skegness compared to some places we have been.. a few chairs pushed together, on a small area of beach, open to everyone.. and on a board walk so all people run/walk/hike up it all the time.. no pier.. couldn't see any water sports near by... depressing!

nighttime entertainment - what entertainment...? this was AWFUL... 15 people there and most left when bingo started.. barely any English and only 3 kids joined in the kids disco as the was only about 8 kids in the entire place including the 3 with us.. (who didn't get up) .. pop corn at the night entertainment was all that kept us there for more than 15 mins... I felt sorry for any kids as getting tipsy would be the only escape from this place and they cant as they are under 18! no we are not English idiots all wanting loud music and all English speaking staff/entertainment.. just ANY entertainment would have done!

10 days here? no way.. NOT as good as it thinks it is..
saw the rep and paid for a transfer and taxi elsewhere... wasn't going to risk food poisoning by lukewarm food or boredom!

ok for an older couple to relax..not a family ( a quiet family at that.. not a noisy group who where just bored ).
I'd also tell the older couple to go elsewhere too! lobby very unpleasant when they realized we were moving hotels, even though we tried to be nice and weren't annoyed at them, just the hotel.

no view, no atmosphere, no soul... no way!

Thomas cook you suck for making us pay for a transfer... this is the last time you take our cash.. x

Room Tip: don't get a family room!!! bad views and area.. you have to pay in this hotel to get good rooms.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank CatOnAHotTinRoof2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this review, 11 January 2016
Thank you very much for your review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, uk
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 March 2012

Me and my fiance stayed in this hotel in June 2011...

On arrival, the staff couldn't be nicer - we had a late flight, and didn't arrive until 1am. We were seen straight to our room by a really bubbly receptionist.

The Rooms....

The rooms were lovely, and extremely clean but didn't really have a holiday feel, I did kind of feel like I was at a holiday inn at times. We unfortunately had to ask to be moved the next day as our room was right next the reception, facing the drive. If you're someone who likes to sit on your balcony I would suggest you request a pool facing room as we had no privacy at all. We had to have our curtains shut at all times as when coaches pulled up, they were litrally on our balcony and could see straight through our room!! It took us about 3 days to be moved, and the staff were rather rude about it, when we were completely polite and explained we felt uncomfortable. We were then moved to another room which was still facing the drive, but was further back and hidden by gardens - Lots better!!

Food....

I can not fault the food, it was lovely!! Despite getting my bikini body for holiday, I soon lost it again after scoffing my face with all their delish choices of pastries!! I also had chocolate pancakes every morning, they were amazing!

The Pool...

We didn't spend much time round the pool at first, as family were staying at a smaller hotel nearer the harbour called 'The Raga'. Although we were not staying at this hotel, we felt much more welcome, and the staff were happy to welcome us despite not staying there. After our family went home, myself and my fiance still had a week left... Being a young couple, we were hoping to meet other young people around the pool, however didn't have much luck as 95% of the other people were german!

The Grounds...

The grouns are amazing, always people working on them and making sure they are in pristine condition!!

Location...

This was ok, we loved the long walk down to the harbour as we could walk past all the bars and hotels and be nosie, however did sometimes get fed up of the long walk every night as we like to venture out! I did prefer the other end of the beach where the hotels were smaller, and all the people come out of resturants to talk to you. They will try and call you in, but have a bit of banter with them and let them know you'll pop in later! When you do, it's really deserved and we got lots of drinks on the house! You NEED to go to the 'Disco Bar', where you will meet Sully!! He was a ledge! Also, there is a resturant on a pier which is a must! The food is amazing!


Overall Experience...

Don't get me wrong, I had an amazing holiday but didn't spend much time in the hotel as felt that the staff catered more for the german people. Despite leaving tips and being friendly, we didn't really feel like we were acknowledged. We didn't purchase towels, as we had our own, but when we handed in our keys on departure they tried to charge us 50lira each for aparently losing them!! Cheek! We also didn't see our Thomson rep once and was advised by a rep in another hotel, that she had a boyfriend and spent most of her time at the other hotel with him... Which was helpful when we was trying to arrange excursions! NOT!

Finally, for young couples I would deffo say try and get closer to the harbour if you want to meet people and are after a more fun filled holiday! I don't not like German people, but when your a young couple hoping to meet new faces it's quite disappointing! It's sore for the eyes aswell, all them man thongs and spedo's haha! :)

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank CharlotteEmmaxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this review, 16 December 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Side Star Elegance

Property: Side Star Elegance
Address: Kumkoy Mevkii, Side, Manavgat 07330, Turkey (Formerly Hotel Asteria)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #39 of 227 Hotels in Side
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Side Star Elegance 5*
Number of rooms: 310
Official Description (provided by the hotel):
Rooms are separated in 3 categories: “Standard Room“, “Suite Room” and “Family Room” which are designed in modern style. Room features are detailed below.Standard RoomCarpet Floor, Twin bed or French Bed, Air conditioning(timed), Balcony, Mini Bar, Electronic Safe Box, Satellite-TV, Music Channel on TV, Telephone, Bathroom (with bathtub), hairdryer, cosmetic mirror. Standard rooms are at land side or seaside.Family RoomOur Family rooms consist of two floors. On the ground floor; living room with a large terrace and a sofa group, WC/bathroom, 1 double, 1 single bed & on the upper floor; toilet/shower-Jacuzzi bath and a bedroom with double bed. Other features are the same as standard rooms; a TV on each levels, mini bar and air conditioning exist. In addition to standard room’s features, there is coffee maker.Suite Room Our suite rooms, which consist of a bedroom (double bed) and living room, are located on the upper floors. All have a direct sea view. In addition to standard room’s features, there is coffee maker. ... more   less 
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