There is only one word that I can think of RUBBISH. We arrived at the Astreia at 22 00hrs and the first thing that Inoticed was the English spoken was poor.Our party was 5 adults and 2 children aged 3 and 5 years old We were asked if we would like something to eat and we all said that we would like to see the rooms first.Now the trouble began,first we were told that the hotel had overbooked and the hotel was full I had booked three twin rooms with a child in two of them and wanting them close together.What we were offered was one twin one twin with child and the third room was two floors above sleeping a single man with a child.Isaid that this was not acceptable where upon they offered us a family room for all seven fo us.Reception tried other things and after two hours we took a twin room and a family room for five persons.Inthe morning our rep tried to see me in my room but was refused. I then went to receptionand invited her to talk to my wife and I but still was refused.We were then offered a office to use for our meeting where three Turkish staff decided to sit in on our meeting and Itold them to leave and they refused where upon my rep and myself had our talk .My Thompson rep said that she had never been treated that way before.my rep had written her report and then we wrer asked by management for another the next day .When this took place the Turkish management said to my rep that this was all lies We then left.If you are German you are ok ,but if English forget it .The food was first class and so was the pool the rooms were kept clean To get to the beach ther was 54 steps and steep slopes to go down.This is not a family hotel so beware
- Official Description (provided by the hotel):
- Rooms are separated in 3 categories: “Standard Room“, “Suite Room” and “Family Room” which are designed in modern style. Room features are detailed below.Standard RoomCarpet Floor, Twin bed or French Bed, Air conditioning(timed), Balcony, Mini Bar, Electronic Safe Box, Satellite-TV, Music Channel on TV, Telephone, Bathroom (with bathtub), hairdryer, cosmetic mirror. Standard rooms are at land side or seaside.Family RoomOur Family rooms consist of two floors. On the ground floor; living room with a large terrace and a sofa group, WC/bathroom, 1 double, 1 single bed & on the upper floor; toilet/shower-Jacuzzi bath and a bedroom with double bed. Other features are the same as standard rooms; a TV on each levels, mini bar and air conditioning exist. In addition to standard room’s features, there is coffee maker.Suite Room Our suite rooms, which consist of a bedroom (double bed) and living room, are located on the upper floors. All have a direct sea view. In addition to standard room’s features, there is coffee maker. ... more less
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