This was our 1st visit to the hemera after staying previously 3 times at the barut lara, we assumed this being another barut hotel and also rated 5* it would be the same Unfortunately it's the same in name only! On arrival we were allocated 3 rooms that were along a drab corridor as far from anything in the hotel as you could get, when entering the room we were very disappointed as the room looked a bit tired with quite an old bathroom then when we went out on to the balcony were surprised to see just the back of another hotel and the roof of the dining room even though we had requested high floor refurbished rooms with a pool view in both the travel agents and in emails to the hotel none of which were replied to! We all asked for room changes that we all got but only after arguing with management and the guest relations manager who asked me to come back tomorrow as the hotel was full! At which I laughed and explained she was lucky if the hotel was a quarter full and that I could go online right now and book 20 rooms for that day, it did leave her a bit red faced lol anyway when my wife explained that we normally went to the barut lara to the manager and that was our reason for booking this hotel and that it was perhaps a mistake? Rooms magically appeared for us all with nice pool views on high floors, why not just give us them in the 1st place!!!!
We did notice during our week that British guests were repeatedly being put in these rooms and if they didn't ask to be moved they were just left there?
Anyway the rest of the hotel was quite clean with plenty of sun loungers and pool space for sun worshipers there is also a nice private beach with a beach bar serving food and drinks, the food here is ok but mainly aimed at catering for the German palate.
We we're disappointed with at al a carte restaurants as they were not on par with barut lara in any way with the food being poor quality and cold, my daughter also had chicken in the akdeniz restaurant that was raw in the middle but unfortunately when we complained about it were met with a confused look as the restaurant manager only spoke Turkish and German which is the case with most of the staff with the exemption of the manager and animation team, I don't mind Germans, Dutch etc it's one of the reasons we come here and don't go to benidorm but the hotel needs to try a bit harder if they are selling it to British guests, also no table service, bottled beers, room service, cocktails were terrible no international brands.... And I dread to think what it's like in July/august as the main buffet restaurant is full by 7pm with people hovering about hoping to jump onto a table if a family was about to leave there must be queues everywhere!! One saving grace was the olive restaurant that I believe was new? The food there at lunch time was the only thing this hotel had on par with the barut lara.
We won't be returning here but I would certainly try another hotel in the same area as side is lovely, but we will be returning to the barut lara as it's the best hotel we've ever been to and on another level to this place!!!
- Official Description (provided by the hotel):
- "UNFORGETTABLE HOLIDAYS" ENJOY YOUR HOLIDAY AT BARUT HOTELS IN HARMONY WITH MOTHER NATURE WHERE SUN, SEA AND FUN MEET QUALITY AND EXCELLENCE. If you want to enjoy entertainment to the full, engage in sports and endlessly dive into the sea or pool, then the Barut Hemera is just the right place for you! Enjoy the "Mediterranean entertainment" you have been dreaming of all year long. Barut Hemera offers you activities and shows starting early and lasting the whole day such as water sports and motorised water sports by the beach, water games in the pool, competitions where adrenalin levels rise, beach volleyball, mini golf, darts, boccia, tennis, table tennis, and snooker. We provide free Wi-fi for our customers. ... more less
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- Also Known As:
- Barut Hemera Resort And Spa
- Barut Hemera Hotel Side
- Barut Hemera Side
- Hemera Hotel Side