I went to Melas Resort with a group of nine and none of us will ever go back. I am shocked that the last review was so good. The facility is nice, food is great and entertainment is good but the service is disgusting. The hotel considers itself 5 Stars; I would give it about a 3.5 for facilities and 1 for service.
I must also say, this area in particular is predominately German speaking vacationers. The attitudes towards English speaking guests seemed to be fairly common around not only the hotel staff but Side as well. I would highly recommend going to Alanya instead. Also, after talking to several other groups that spoke English or Swedish, we discovered we weren’t the only ones that were disappointed with the service.
When we first arrived our room wasn’t ready and we were told to wait. We asked that our 4 rooms be close to each other and 2 of them were and the other 2 were on opposite ends of different floors. There was mold in one room and long dark hair on the floor in another. The mini fridge wasn’t stocked and I had to call reception 4 times. They kept sending 2 maids that spoke no English but they were able to understand what I wanted and sent the right person to fill the fridge.
We paid for an extra bed in one of our rooms and when we arrived the bed that was in the room looked like an army cot and had one thin sheet and no blankets. When we tried to request a thicker blanket the front desk staff didn’t understand what we wanted. When we asked for a different bed the front desk said there were no other beds available because they were at capacity. After arguing for about 30 minutes I suggested the people in our group be given a room with two beds instead at the same prices and was told that they couldn’t do that because it cost more. I was told to go away from the front desk and they’d look for a bed. About 30 minutes later a different bed arrived that was comfortable but we missed the night show and were upset with the lack of service. When we asked a few days later if they could fill the mini fridge with 3 of each beverage we were just told no, they wouldn’t do that.
The majority of the front desk staff was rude and very unaccommodating. We found that the staff in general was rude to English speaking guests and after talking to several other English and Swedish guests we found that they felt the same way.
One of our group called at 6pm to have their sink fixed as it wouldn’t drained. Later that night when they were in bed there was one knock at the door and then it opened and the man said he was there to fix the sink.
Any time a problem came up and we went to the front desk the rest of the staff would laugh and roll their eyes at each other. One time I asked for a phone number and the man called someone and was laughing and rolling his eyes while I stood their right in front of him.
Melas Resort and Melas Village are beside each other. The facilities are some-what shared but not as described on their website. Guests can only get food and drink at their own hotel. In other words, you can use the waterpark and tennis courts but you can’t get lunch their or water and it is a fair walk back.
The dining room isn’t big enough to fit everyone and one of the buffet tables was actually removed while we were there to accommodate more tables. The food was very good and varied daily and there were lots of choices. The staff in the dining room did not speak any English and the servers were very rude and arrogant and seemed to try and avoid us. The dining room says it’s air-conditioned but the doors are open to a balcony all day and it gets pretty warm.
There is only one Al a Carte and it is at the beach bar. There is another one at the Melas Village but that means that both hotels share two so all guests have to be accommodated between them.
Unless you get up at 7:30am to put a towel on a sun chair by the pool, you have to go to the beach. There isn’t enough pool space or sun beds to accommodate the number of people.
The entertainment team was awesome. They were really friendly and always having a great time. Few spoke English well but enough to communicate. The shows were well done.
One complaint was that there wasn’t enough room to accommodate all the guests that wanted to watch the show. Since it was in the pool area, about 30% of the guests watching were sitting on beach/sun chairs and others just left when they saw there was no space. At Melas Village the stage was much larger and an amphitheatre style. Even this theatre didn’t have capacity for everyone that wanted to watch but it was bigger and the rows made it easier for everyone to see.
Wifi didn’t work in our room, only the lobby and was 3 Euro’s per hour. It wouldn’t work the first few days so I went down to the front desk and they assured me that they would remove the charges from our room. When we went to check out the charges were not removed and were told that we had to pay.
Extras: Safe, Wifi, New Beach Towel (1 Euro)
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- Also Known As:
- Melas Hotel Side