Returned from the Melas resort on Thursday morning, this hotel was recommended by a going places travel agent, as a last minute deal she said this was a brilliant hotel, and recommended it over other another hotel in Tunisia , well wish we would have gone with the other one, this has put us off from going to turkey and using Thomas cook again after giving the firm another chance after our last holiday.
Having arrived in the early hours of the morning (3.30am) after what seamed like a forever long coach journey to the hotel after such a long day we dragged ourselves out of bed for the welcome meeting at 10am going for breakfast just before to see a fight break out between a Scottish family and a German family over a sunbed, have to say the rep was brilliant and booked a trip with her and asked for advice when I broke out in a rash( had an allergic reaction to something unknown). Having seen the fight over a sunbed we can understand why to get a bed we found our self`s getting up before 7am to get one as there wasn't enough beds for such a big hotel they were all gone by 7.30am taken up by mostly German guests so much for relaxing and sleep ins. Service at the hotel was poor as soon as they knew you were English they didn't want to know as this was mostly German catered for hotel and made more fuss over them, also seeing an English guest complaining at reception seeing the lady behind the desk she didn't seem bothered and just smiled at him and he just walked away with noting done about his problem. The only good thing about our stay was our room which was brilliant on the 8th floor with side sea room beautiful view nice big room comfy beds and lovey shower, rooms cleaned daily although I did find big long black hair in my newly made bed and in the bathroom, mini bar stocked nearly every day and on the last day of checkout having already being in our room and seeing me in just a towel on my own the mini bar guy came back after 2 minutes knocked once and just walked straight in, which made me feel very uncomfortable that he knew i was in there alone and just opened the door. The hotel was also having issues with power while we was there and kept having power cuts a few times a day, food was lovely lots of choice although the day before we flew home we both came down poorly with bad gut ache and diarrhea over hearing other English guests saying the same on the same day as us they were all poorly too not sure the cause of that whether it was something they served that night before or just maybe the heat and diet combined. we didn't try the a la cart restaurant, we did book the Turkish restaurant on our last day but being ill we didn't decided against it, and went without anything to eat not to risk being any more ill on the flight home. We never saw any of the evening entertainment as it was outside by the pool and not enough space for everyone to sit and the heat outside on an evening didn't help either. Also think they need to look at the revolving door at the entrance too as the first day we saw a child get his head stuck in the door as it was going so fast and on leaving the door took our suitcases and and i didn't get chance to get myself through the door the coach rep said it was newly refurbed hotel but admitted the door was fast moving, Overall we think we paid alot of money for a last minute deal for this hotel and glad that we was only there for the week we have never been on a holiday and and been glad to be going home, think Thomas cook should re look at this hotel before selling it to ppl from the UK between rubbish service,rude German guests (and there horid pool fashion sense budgie smugglers not covering there area, socks with flip flops strutting around the pool first think on a morning was enough to put anyone off there breakfast). power cuts, fighting,and diarrhea, we will not be returning to this hotel or to turkey again and certainly not using Thomas cook again.
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- Also Known As:
- Melas Hotel Side