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“Would Not Return”
Review of Dream World Resort

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Dream World Resort
Ranked #61 of 229 Hotels in Side
Reviewed 24 August 2013

We travelled on the 28th July and returned on the 9th Aug. 2 Adults and 19 yr old, 16 yr old.
When we arrived there was no room for us and i asked if this was an issue with the UK travel agent or a fault made by the hotel. It was the hotels fault.
We were given a standard room that normally sleeps 3 people with a small bed thrown in for our 16 yr old. (not a great start to your hard earned holiday)
We were given the standard issue of,
Free safe
Complimentary wine and fruit
Late checkout (you can keep your room until 16:00)
Additional visit to the a la carte restaurant
Free 30 minute massage
This seems to be the standard issue for all people who did not have rooms ready, this was a common problem once we had spoken to other guests in the hotel.
The pool was great until 15:00 when it started to become shaded and rapidly became all shaded.
The sunbed arrangement was ridiculous and the guest relations person will eventually be refereeing a boxing match as this will result in some very heated words and we saw evidence of this with another guest and her daughter.
On our last day we were told to leave our room and when i questioned the late checkout they offered us another room that was equipped for two persons yet there was 4 persons in our party and they just shrugg their shoulders and say we have no more rooms. Customer service lesson need to be learned, a minority of the staff are very unhelpful towards their guests.
When we returned to the pool our towels were missing from the beds that i had reserved at 07:45 and laid on them until 09:30 and the guest relation person said "just remove the towels from other beds and lay on them" Which i would never have done. (I was only packing my bags to leave and changing rooms again 3 rooms in 11 nights, and my sunbeds had been taken)
In summary would never visit this hotel again but i have to say that the food was good and Hussain Durna was a great help with allergy advice. Great person and a real asset to this hotel (Many thanks again to Hussian)
Nice beach and bar / eating area.
Nice guy Hasan on reception, Omer who looks after the loby bar – Thanks
Great entertainment guys, thanks to you too.
Its a great shame that some of the staff are very ill mannered and unhelpful and for this reason i wouldnt go back here. (Faulty towers almost springs to mind)

  • Stayed: July 2013, travelled with family
    • Value
    • Location
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6  Thank renault1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 - 48 of 172 reviews

Reviewed 23 August 2013

I agree with everything Tinkebella below says, I don't really care whether I pay a lot or a little for a holiday...as long as it's value for money and on balance this is! We have stayed twice before at the Crystal Palace a couple of Km's away and it was more impressive but the price reflected that. The staff here are working hard to please and the vast majority achieve that. Top tip...grab beds on the terrace, you have sun from 'rise to set' and its quieter and there always seems to be beds. The UK needs to develop both tolerance of other cultures and a big slab of humility...the service and food abroad out strips that offered in UK hotels...unless you're lucky enough to be served by a member of staff who originates from outside UK!

Stayed: August 2013, travelled with family
3  Thank Colin61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

We visited dreamworld 20.07.13 and returned 03.08.13.
I have to say we had a fabulous family holiday here, a party of 4, 2 adults, a 6 year old and a 14 year old.
I do agree with some comments below, particularly the pool area.
That for us was the big negative of the stay - one pool isn't really enough especially when the main activity pool does become shaded by late afternoon especially with the location of the new build hotel overlooking the pool. The sunbed reservation is a pain too but I find this on most family holidays I don't think this problem is exclusive to dreamworld!
We loved the beach which was only a 5 min walk, but there was a bus that comes every 5 mins or so, yes it was hot but what do you expect in that heat?? The beach bar was lovely and the real plus was 500ml bottles of water rather than a dispensing machine!
The food was delicious and in abundance, we have 3 fussy eaters in our party and none of us struggled. We never found the times to be a problem either with breakfast 7 - 1030, lunch 12 - 3 and cake and ice cream 4-5 then evening meal 7-9 and midnight snacks 12am -1230am. All different locations to eat, pool bar, main restaurant, beach bar,al a carte restaurants and also the boat trip once a week.
We had a 2 bedroom family room which was modern and spacious, 2 flat screen TVs in both rooms (very few English speaking channels), loads of sockets to recharge phones, pads etc. theres also a mini bar thats stocked initially with coke and fanta, water and then restocked with just water daily all inclusive. The maid came daily to clean and towels changed daily. You can request a time to have your room cleaned, we never did. Ours usually came around ten, if we where still in the room she would return at a later time. We never had no theft during our stay - even when valuables where left out in full view. We also never had any flooding or wires protruding out. The only negative about the room was the beds - very uncomfortable!
We had one of the safes that wasn't actually fixed down - we didn't pay, this was complimentary as our room wasn't available on arrival so spent our first night in a standard room which was also a modern decor. We also received fruit and wine and complimentary massage for both myself and my husband - we where reluctant to have the massage as the massage guys made us feel uncomfortable therefore we asked at reception if we could keep our room on until 6 on the day of departure which was no problem at all.
We found the majority of the staff to be helpful and nothing too much trouble. The animation team work tirelessly day and night and the shows they perform are well choreographed, for us we're not into too many audience participation shows.
Our main gripe with the staff were some of the waiters would not leave our 6 year old boy to have a meal in peace - constantly touching his hair, cheeks trying to pick him up which did become boring after a while.
The male bartender at the pool bar in the evening tried to make fun of me and my 14 year old daughter pretending he didn't understand us but he definitely understands English insults as his attitude changed when a few choice remarks where passed back to him! On the whole the staff work really hard and it really is a couple of individuals who let the team down.
The hotel itself is very pleasing and the reception and lobby bar is spacious and modern with a cruise liner feel. It really is a shame that there are no pretty views and garden areas. Around the hotel there are loads of shops and bazaar 2mins walk. There's a taxi rank and dolmas bus rank outside the hotel to venture into side and manavagat - relatively cheap.
We didn't feel during our stay that the majority of guests where German, we felt there was a real mix of British, German, Dutch, Norwegian, Belgian, Polish, Turkish. Nationalities seemed to mix and there was rarely any queue jumping, most people behaving polite to each other.
To conclude we had a fabulous stay here and wouldn't hesitate to return.

  • Stayed: July 2013
    • Value
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3  Thank Tinkebella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

When we arrived to Dreamworld we were wowed by the building but not the service, they had no knowledge of our booking and the staff spoke very little English, we were just repeatedly told to ‘please wait a moment’. This went on for over an hour without being given any information which was very unnerving as we didn’t know if we were even going to have anywhere to stay. Finally a porter just came and took our luggage and asked us to ‘follow’ we were shown to our room with no explanation or acknowledgement of what had happened and just left to get on with it. We had been traveling from 6am in the morning and didn’t get checked into a room until 11pm. As no one spoke English we wasn’t able to ask about where to get something to eat (we were all very very hungry) so we went to see for ourselves but the dinner stops at 9pm and as they weren’t expecting us they clearly didn’t think they needed to cater for anyone at this time. We then had to leave the hotel and go in search of our own dinner and at our own expense which is not a great start to our ‘all inclusive’ hotel.

The holiday was sold to us as all inclusive and I feel this was not the case. The food hours were not suitable and the food wasn’t always edible. The food times for breakfast were 7:30-10:30, lunch 12-2, snacks 4-5 (which was ice-cream) and dinner 7-9; these are not all inclusive hours and became really quite inconvenient. I’m sure were not alone in saying we prefer to eat later when on holiday so we ended up eaten out most evenings. The food was most definitely no 5* quality and I do realise that in other countries 5* is not quite the same quality as in England but we’ve most definitely had much better, even the café across the road from the hotel managed a massive improvement.

The biggest let down for the hotel is there staff! They were not up to scratch at all, repeatedly rude and inappropriate, making lots of sexual comments and suggestions, to the point where one evening we went to order a cocktail ‘sex on the beach’ which is on their drinks list to be responded to with ‘sex on the bar’??? And a fit of laughter from all the bar staff. They seemed to pick and choose which English they did and didn’t understand. We were followed around the buffet at lunch time by the chefs asking if we would meet them after they finish work. They were also very inexperienced as the drinks very really quite unpleasant at times, they also seemed to find it really funny to make us say ‘beer’ 5 times before actually serving us one which quickly got irritating.

In the pictures of the hotel on the website, it’s set in lovely greens. The hotel is actually right next to many other hotels with yet another hotel being built pretty much on top which blocks the sun around the pool for the majority of the afternoon. With building work happening throughout the night it made it very hard for the light sleepers in our group to actually get any sleep so they ended up sleeping throughout the day which was a complete waste.

To finish the ‘Dreamworld’ experience, on our last day we had left some Euros in the bedside draw to find on our return it had been taken, when we reported this to reception they didn’t even acknowledge what had happened and how serious the matter should have been taken. By this stage we had given up trying to communicate with the hotel as they had no idea what we were saying.

Overall we feel we’ve been deceived and ripped off as we spent over £2000 for this holiday and ended up spending a lot more out there than expected due to the food and drink being on the border line of inedible.

I’m sad to say this was an unpleasant experience for us. Also this hotel is definitely not what we thought was being sold to us and definitely not 5* All inclusive.

The only good thing about the hotel was the animation team.

  • Stayed: July 2013, travelled with friends
    • Value
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4  Thank CasaApollo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

GOOD, AVERAGE and BAD
I agree with the 2 below reports.
This is NOT a 5 star hotel ... on our arrival on 26th July (for 2 weeks) we were told ' we have NO room for you ... we take you to another hotel'
Not a good start.
Other people checked in after us (this was the early hours of the morning) but these people were NOT British.
Several days later and without any help or information provided by the hotel we returned to the Dream World Resort which is a very new hotel which has (in my opinion) been poorly finished - rushed.
The safe in our room (which we were going to be charged to use - but declined) was in a cupboard in the bedroom, but not attached /secured to anything (LOL) I have a brilliant picture of our safe laying on our double bed !!
Anyway on to more important matters.
The GOOD points.... an amazing animation team (entertainment), the food was very good and a nice beach area with adequate sunbeds and a good bar / eating area.
The AVERAGE points ... most of the staff were attentive and helpful. EXCEPT we had a problem as mentioned below, with over familiarity from some of the young male bar staff !!
We have a 17 year old daughter and I got tired of talk about ' you want sex on the beach ' (ref
erring to a cocktail - NOT )
The BAD points ... definitely limited space around the pool area and stupid behavior with the sunbeds - despite warnings (notices) about not 'reserving' beds ... which was ignored.
The terrible finish of the building is very obvious ... there were reports of minor flooding (but not seen by me) ... there were damp areas in the walls and some exposed wiring in a cupboard in our bedroom. The smoke alarm / detector was also hanging from the ceiling and wires not connected to it. (got pictures of all above)
There is a large 1/2 built hotel right next to (intimately) the hotel and this will cause great problems (noise etc) to customers in the future - no noise experienced during our stay though.
There are NO good views (sea views etc) from the hotel and not a great deal to do in the vicinity. Also 'wasteland' along the whole of one side.
24 hours prior to departing (suddenly and without warning) we were advised by reception we must pack our bags and leave the hotel ... as the airport transfer bus had arrived.
This was a bit of a shock as we believed it to be our last complete night and we were to leave the following evening !
The hotel had paperwork to support their story (?) that i had never seen before. After 30 minutes of madness with us trying to pack our bags in a hurry and being told the transfer bus had now left the hotel - we believed the hotel had made a grave error, but they did not agree and ... very badly refused to ring the airport to check the flight details or help with booking a (2nd) transfer coach for the following evening - said ' it is not our job' - VERY UNHELPFUL
The area around the hotel is not very exciting with not a lot going on (other than tacky shops)
A taxi / bus trip is required to get into Side.
All in all a holiday with good food and a nice animation team who cared about the kids they were entertaining and gave 100 percent.
Not a place I would go back to and anyone who goes in the future beware of the young male bar staff, the bad / shabby building work and building work going on VERY nearby.
I will NOT be returning. :-(

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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4  Thank TIM030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

We visited this hotel for a 10 day holiday returning 8th August 2013.
There were 27 of us in a family group with ages ranging from 12 to 86.
When I booked this in February the hotel was under construction and was compelled to book because of the descriptions of the resort and the 'photos' provided of the bedrooms and the internal decorations.
We expected a large spacious resort but as soon as we pulled up outside it was clear that we had been misled.
The hotel is long and narrow, a bit like a small cruise liner. The right hand side of the hotel is flanked by two hotels. One completed the other is under construction due for completion during the winter. There are no views to be had from the right side other than those hotels and a building site. The unfinished hotel overlooks the swimming pool, and is within 20 feet of the pool. By about 3 in the afternoon the pool falls under the shadow of the hotel and is completely in the shade. This will obviously get worse later in the season as the sun will set earlier.
On the left hand side of the hotel there is some land which was going to house a car park and leisure facilities including tennis courts and football area. We now understand that land has now been sold and another hotel will be constructed in its place.
The pool area is not big enough for the hotel. By 10am it was not possible to get a sunbed and as you walked by the pool to get to the pool bar you had to walk carefully to avoid the sunbeds, dodging little kids, otherwise you could end up taking an unplanned dip.
The pool surrounds were of a wood like material which got so hot you could not walk on them without footwear.
The hotel looks like it had been finished in a hurry with loads of examples of poor decorating finish. This will deteriorate rapidly as the hotel gets more use.
There are no gardens and very little spare space. Also there is no vantage point to enjoy the beautiful setting sun.
The bedrooms were adequate and clean. They were in no way luxurious. You had to pay 2 euros a day for a safe. A rip off.
Maid service was good with clean towels everyday.
Food service was good, and you could also find something to eat, with a selection of fresh meats and fish available most days. If you wanted a glass of fresh orange this had to be paid for, 2 euros a glass!
The desserts included the usual array of highly coloured small sponges, jellies etc. Does anyone really like them?
Bar service was good and you never had to wait long to get a drink. All drinks served were local and there was no evidence of premium brands even if you wanted to pay for them.
The staff were friendly although many of them were still learning English. The majority of the hotel guests were German.
The best of the hotel facilities was the beach which was about 350 metres walk away although there was a bus service provided by the hotel. There is a really nice large beach bar which serves lunch and drinks free to hotel guests. There are plenty of sun beds with umbrellas. The beach is excellent and the sea clean and warm.
There is no way this can be a 5 star resort no matter how hard it tries. It does not have the size, the facilities, the style or the finish.
In my opinion this hotel will be swallowed up as the other hotels being built choke the environment it currently enjoys. No part of the hotel will not be overlooked.
Three words of warning.
1. Small amounts of cash went missing from two of the bedrooms
2. The waiters can become a real pain to any girl over the age of 14.
3. A small number of us suffered from stomach cramps and the associated symptoms!
I don't want to do this hotel down too much because we all had a good time but we were unanimous that we would not return This usually is the acid test.

Room Tip: There aren't any good rooms with a view.
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank hopalongcassidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

Spent 10 days at dream World Side. The hotel is nice and the rooms are nice and cleaned daily. The animation team work really hard and although some of the nightime entertainment will not appeal to all it is clear that some shows have been well choreographed and have had a lot of time put into them. The Turkish night was good.
The food is fine. We are vegetarian and although there was some repetition there was sufficient choice for us.
There is a lot of building going on overlooking the hotel though when we were there this was not too noisy.
The pool area is fine although it feels a bit small for the size of the hotel and there is very little personal space inbetween the sunbeds.
The main negative I found was the daily issue of getting a sunbed. Basically if you were not up and by the pool by around 8.30- 8.45 you had difficulty in getting a sunbed. To me this race to get to the pool is not condusive to a relaxing holiday. When we were there it was so hot you needed to be next to the pool due to the heat especailly with children (I was there with my 5 year old daughter and needed to be near to the pool in order to see her in the pool). There were a lot of German people at the hotel some, though not all, thought they had a sense of entitlement to 'reserve' sunbed for their large party of approx 12. I, as well as others complained , despite notices going up the problem persisted and when further complaints were made I was basically told by the guests relations lady that when she attempted to address the issue there were complaints made against her.
The hotel is populated by many people of different nationalities many of whom were friendly and courteous towards the staff and other guests.
The hotel is clearly aimed at the german guests and the issue with the sunbeds left me feeling that all guests were not treated equally especially as the problem persisted.
I learnt on my last day that staff were being tipped to save sunbeds though I did not see any evidence of this.
It also appeared that in the restaurant there was inconsistent waiting service with some having the staff appraoch them for drink orders whilst others were just left to either get their own or had to go out of their way to attract a waiters attention.
I think the hotel needs to acknowledge that all are paying guests and all should be treated equally and get the same level of service no matter what their nationality.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank biddlie-boo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dream World Resort

Address: Ilica Mahallesi, 24. Sokak No:11, Side, Manavgat 07600, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #61 of 229 Hotels in Side
Price Range: £41 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dream World Resort 4*
Number of rooms: 232
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