We travelled on the 28th July and returned on the 9th Aug. 2 Adults and 19 yr old, 16 yr old.
When we arrived there was no room for us and i asked if this was an issue with the UK travel agent or a fault made by the hotel. It was the hotels fault.
We were given a standard room that normally sleeps 3 people with a small bed thrown in for our 16 yr old. (not a great start to your hard earned holiday)
We were given the standard issue of,
Complimentary wine and fruit
Late checkout (you can keep your room until 16:00)
Additional visit to the a la carte restaurant
Free 30 minute massage
This seems to be the standard issue for all people who did not have rooms ready, this was a common problem once we had spoken to other guests in the hotel.
The pool was great until 15:00 when it started to become shaded and rapidly became all shaded.
The sunbed arrangement was ridiculous and the guest relations person will eventually be refereeing a boxing match as this will result in some very heated words and we saw evidence of this with another guest and her daughter.
On our last day we were told to leave our room and when i questioned the late checkout they offered us another room that was equipped for two persons yet there was 4 persons in our party and they just shrugg their shoulders and say we have no more rooms. Customer service lesson need to be learned, a minority of the staff are very unhelpful towards their guests.
When we returned to the pool our towels were missing from the beds that i had reserved at 07:45 and laid on them until 09:30 and the guest relation person said "just remove the towels from other beds and lay on them" Which i would never have done. (I was only packing my bags to leave and changing rooms again 3 rooms in 11 nights, and my sunbeds had been taken)
In summary would never visit this hotel again but i have to say that the food was good and Hussain Durna was a great help with allergy advice. Great person and a real asset to this hotel (Many thanks again to Hussian)
Nice beach and bar / eating area.
Nice guy Hasan on reception, Omer who looks after the loby bar – Thanks
Great entertainment guys, thanks to you too.
Its a great shame that some of the staff are very ill mannered and unhelpful and for this reason i wouldnt go back here. (Faulty towers almost springs to mind)
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