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“Slightly disappointed”

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TUI Sensimar Andiz by Barut Hotels
Ranked #1 of 228 Hotels in Side
Certificate of Excellence
Grimsby, United Kingdom
Level Contributor
119 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Slightly disappointed”
Reviewed 13 July 2014

Having read the amazing reviews on here perhaps our expectations were a little high... certainly the staff here are friendly, polite and bend over backwards to help you - 5 stars for service.
The hotel itself is new - opened last year- the decor and rooms are lovely, immaculately clean and beautifully decorated. As the hotel is adult only the guests where a mixture of couples in their twenties/thirties who presumbably hadn't yet had children and older couples like ourselves in our fifties plus whose children had grown up.
The pool is big but the first problem is the very cramped area around the pool - loungers jammed next to each other and lack of parasols and loungers. There's not a lot the hotel can do about this it is simply the way it has been designed - the hotel itself has been jammed inbetween other hotels in sadly over-developed and (in our opinion) spoilt Side. It is a five minute stroll to the beach and the hotel does have a strip of beach - oh dear, the beach is wall to wall sun beds and the sea is so packed it's like swimming in human soup (we avoided).
It's a 20 minute stroll into old Side, lots of bars, restaurants and shops en route, traders do politely ask you to come into their shop/restaurant/bar but you wont' be hassled, the Turks are too laid back and friendly for that.
We travelled with Thomsons and whilst not partaking in any of the organised acitivites at the hotel they were pretty low key and we didn't get harangued into taking part in them so this was fine, the reps were helpful and friendly.
Evening entertainment was pretty dire - 2 british lads Hatty and Ozz who , inexplicably given the age demographic of the clientele at Andiz - insisted on a never ending catalogue of 70's and 80's music - Dire Straits (aptly named), White Snake, Queen.....the only people listening to this were the older clientele all the younger holidaymakers made a rapid escape as did we after a while. Surely they could have played this stuff along with some 90's Britpop and some chart stuff (not all over 50's are in a 70's time warp please take note we listen to Capital).
Andiz is an All Inclusive restaurant, all drinks until midnight and all food and snacks. You certainly will not go hungry but the quality of the food and drink is variable and can be disappointing.
Drinks included in the AI deal are local beers, wines, cocktails and spirits. The local beer, Efes, is fine but the wine in the main restaurant and bar may be ok for sprinkling on your chips or for removing paint from wood but I don't recommend drinking it (red and white). A real shame. Likewise the cocktails were sickly sweet concotions one of which reminded me in smell and taste of cheap bubble bath. Wine in the A La Carte (also included in the AI deal) was completely different and lovely - why they can't serve this throughout the hotel.
Breakfast is great - wide variety of everything you could want including yoghurts, cereals, bread, fruit, omelettes, beef bacon, sausages etc et. Lunch and dinner are pretty much large hot and cold buffets of variable quality - main complaint being the total lack of vegetarian options so, not wanting to eat what I presumed would be halal meat - I lived on some fish and salads for the week which were very nice but I do think some more vegetarian options would be a good idea. Service in the buffet restaurant can be slow - it's not their fault it's very busy but you can be left a while waiting for drinks.
There is also an ice cream parlour open in the afternoon which serves the most wonderful Dondurma (goats milk ice cream) and delicious pastries.
There are two A La Carte Restaurants, we dined in the Italian, Olive. Olive was excellent - service, food and very good wine! it's beautifully situated on the first floor overlooking the sea, very romantic.
So would we go back - No. Did we have a good holiday - Yes. Best thing about the Andiz is the staff who are a credit to the place from cleaners, bar staff, reception, waiters - all friendly and professional so thanks to them for a good if not great holiday.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
9 Thank FifiOfGrimsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarutCRM, Manager at TUI Sensimar Andiz by Barut Hotels, responded to this review, 15 July 2014
Dear FifiOfGrimsby,

Thank you for staying with us at Barut Andız Hotel. We appreciate your time and your review on Trip advisor.
At our hotel we value our guest’s feedbacks and that helps us to improve our service. We are also continuously training our service staff.
Rest assured that your feedback was addressed to our Executive team and we are working very hard to take immediate precautions to make sure all of our guests are very happy.

We apologize for all the discomforts that you faced during your stay.


With kind regards,
CRM, Hotel Management
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  • Sleep Quality
  • Location
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (342)
Date | Rating
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  • Dutch first
  • English first
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English first
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 July 2014 via mobile

Returned home today after 12 days (room 1406)
We have traveled the world but never to turkey and what a mistake this may have been as this was a holiday of pure relaxation and many delights.

The hotel is very new and very pristine with a cosmopolitan feel.
The staff are so friendly and help with all your needs.
The area is a relaxing place with many days of thrills and sights.
Our advise is go and try for your selves as you should not be disappointed. The make your holiday even more pleasant we hope you get to meet several staff which we found an absolute laugh. Ali, Baris, Ufuc,Uskal and Haseyin ( hopefully spelt correct ) .

The fanshawe's

Stayed July 2014, travelled as a couple
Helpful?
4 Thank Cutth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarutCRM, Manager at TUI Sensimar Andiz by Barut Hotels, responded to this review, 15 July 2014
Dear Cutth,

Merhaba!
We would like to thank you for your feedback regarding our hotel. We are so pleased to hear that you were treated with a high service throughout the entirety of your stay. It was a real pleasure to host you.
We are looking forward to welcome you very soon at Barut Andız Hotel.

With Kind regards,
CRM, Hotel Management
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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 July 2014 via mobile

There is absolutely nothing I can add to any of the previous reviews. The service is of the highest degree and the staff are fantastic always providing the highest of standards. There were so many to name it would take for ever. We thought that we had been to some good AI previously but this is by far the best. The food was brilliant no one could ever come here and compliam. Outstanding quality every night. Don't have any doubt about coming here read the reviews they are as it is.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Richardb27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarutCRM, Manager at TUI Sensimar Andiz by Barut Hotels, responded to this review, 12 July 2014
Dear Richardb27,

Merhaba!
Thank you very much for your nice feedback on Tripadvisor. Every positive feedback motivates us more to provide an excellent service to make our guests feel comfortable and welcome. It would be great to welcome you again at Barut Andız Hotel where you can enjoy another fantastic stay.

Kind Regards,
CRM, Hotel Management
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Preston, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 July 2014

Just returned from a fabulous week at Barut Andiz. I cannot praise this hotel enough. The staff are wonderful and friendly. The manager is lovely and always around making sure everyone is happy. The hotel is new and spotless and the rooms are lovely ( big walk in shower). The hotel has a lovely chilled out feeling and is perfect for a relaxing holiday. It's in a great location just a few minutes walk into Side along the sea front. The food was fantastic, massive choice, beautifully presented. We tried both al a carte restaurants ( Italian and Turkish) and they were wonderful.
The animation was good, Katie was brilliant and never stopped ( she makes great cocktails). Our rep Lou was excellent too. Don't hesitate to book! We will back again soon! Thank you Barut Andiz

Room Tip: Ask for a pool view
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarutCRM, Manager at TUI Sensimar Andiz by Barut Hotels, responded to this review, 12 July 2014
Dear Susan,

Merhaba!
Thank you for your feedback on Tripadvisor and your kind words in your comment. We are pleased to know that you have had an excellent stay, where you especially enjoyed the meals and the animation program. We hope you will join Barut Andız again for another fantastic holiday.

Kind regards,
CRM, Hotel Management
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Wigan, United Kingdom
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 10 July 2014

This hotel is run at a very high standard.We have been fortunate to have travelled extensivley over the last ten years.My wife an I both agree that the food quality and presentation was amongst the best we have encountered in an all inclusive holiday.
The local beers and wines are very palatble and service is excellent.
The entertainment was very good and the young lady Katie always of a very smart appearance is very professional is a credit to your establishment.
Our room with a jacuzzi on the balcony 2141 was kept spotless all week.
Our only concern was that we found the pool area a little cramped for us.You could always find a sunbed at any time of the day.The beach is also very cramped and busy.
Another plus for this hotel that its Adults only and mainly British and Scandanavians (The Russians havent found it yet)
Would probaly not return as the world is a very big place but would not hesitate to reccomend this hotel to anyone on tripadvisor.
Thanks again Alan and Sue

Room Tip: Would pay the extra for room with jacuzzi on balcony.The swim-up rooms only get morning sunshine and...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank aptrading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarutCRM, Manager at TUI Sensimar Andiz by Barut Hotels, responded to this review, 12 July 2014
Dear aptrading,

Merhaba!
First of all, we would like to thank you for taking the time to write to us regarding your experience while staying with us at Barut Andız Hotel.

We do appreciate your positive feedback and we continue to strive to improve our standard of service at all times.

Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our hotel in the near future.

With Kind regards,
CRM, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goole, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 July 2014

From the minute we arrived to the minute we left we had a lovely time at the Barut Andiz.. Being greeted with a glass of Bucks Fizz this totally relaxed us after the flight and the journey to the hotel. We were shown to our rooms our luggage taken for us... nothing too much trouble.
Our room was lovely over looking the Pool with a Sea View as well... truly amazing!!
The food was amazing too...always something delightful to chose from and attention to detail second to none.
The entertainment was fantastic... Katie was simply a delight, very professional, very friendly and a very hardworking young lady a credit to you Barut Andiz!!!
We will definately be returning to this hotel, no question about it... Thankyou to all who made us feel so welcome from the cleaning staff to the Boss man himself, fantastic!!
Roger and Sue

Room Tip: We had a double room...it was Fab.... plenty of space and spotless clean, very modern and the bed an...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
8 Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarutCRM, Manager at TUI Sensimar Andiz by Barut Hotels, responded to this review, 15 July 2014
Dear Suefirthcoco,

Merhaba!
First of all, we would like to thank you for choosing Barut Andız Hotel and for your very thoughtful feedback. We are very glad to read that our service from your arrival till your departure has been pleasant. Looking forward to welcoming you in the near future to make your next visit unforgetable again.

Best Regards,
CRM, Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 July 2014

This hotel is just simply amazing...
Me and my boyfriend stayed at Barut Andiz from the 26th of June to the 3rd of July. It was our first holiday without parents or friends and I can honestly say it was the best holiday we have been on. We can understand why the hotel is rated the second best in Side as there is nothing to complain about regarding the hotel or the holiday in general.
Regarding the hotel:
Firstly, all of the staff in the hotel were fantastic and nothing was too much trouble, this includes: all of the waiters/waitresses, reception staff, bar staff, maids and cleaners. We especially commend, Halit (a member of staff from the reception bar) who was brilliant and looked after us both from the night we got there to the evening we left. We also spoke to the general manager a few times during our stay, Izzet, who was very talkative and professional.
Secondly, the Thomson reps Eloise and Katie were great- they both looked after everyone and made you feel very welcome to the hotel and were very informative about Side and different excursions. We recommend the Manavgat waterfall trip which was a wonderful experience.
Thirdly, there was a huge variety of food, which is not always the case with all inclusive hotels- however Barut Andiz supplied a variety of lovely dishes and menus. Our al a carte dishes were beautiful!
Lastly, the hotel as a whole was exceptional! The hotel was very clean inside and outside, our bedroom was cleaned daily with fresh towels and linen if needed and also the hotel has a great location of being only a close walk into Side town and the local market.
I don't think anybody will find a better hotel within Antalya and we highly recommend this hotel. We are definitely booking up to go back next year but for a longer than a week.
Thankyou Barut Andiz!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
12 Thank Chloe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarutCRM, Manager at TUI Sensimar Andiz by Barut Hotels, responded to this review, 15 July 2014
Dear Chloe,

Merhaba!
We were pleased to read your kind review regarding your recent stay at Barut Andız Hotel. Thank you for sharing your feedback with us. It is nice to know that we have contributed to a fantastic stay especially with our high quality service as well as our hospitality.
We will be more than happy to host you as our guests again. Looking forward to it!

Kind regards,
CRM, Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI Sensimar Andiz by Barut Hotels

Property: TUI Sensimar Andiz by Barut Hotels
Address: Selimiye Mah. Turgut Ozal Cad. No: 31, Side, Manavgat 07330, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 228 Hotels in Side
Price Range (Based on Average Rates): ££
Number of rooms: 124

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