Having read the amazing reviews on here perhaps our expectations were a little high... certainly the staff here are friendly, polite and bend over backwards to help you - 5 stars for service.
The hotel itself is new - opened last year- the decor and rooms are lovely, immaculately clean and beautifully decorated. As the hotel is adult only the guests where a mixture of couples in their twenties/thirties who presumbably hadn't yet had children and older couples like ourselves in our fifties plus whose children had grown up.
The pool is big but the first problem is the very cramped area around the pool - loungers jammed next to each other and lack of parasols and loungers. There's not a lot the hotel can do about this it is simply the way it has been designed - the hotel itself has been jammed inbetween other hotels in sadly over-developed and (in our opinion) spoilt Side. It is a five minute stroll to the beach and the hotel does have a strip of beach - oh dear, the beach is wall to wall sun beds and the sea is so packed it's like swimming in human soup (we avoided).
It's a 20 minute stroll into old Side, lots of bars, restaurants and shops en route, traders do politely ask you to come into their shop/restaurant/bar but you wont' be hassled, the Turks are too laid back and friendly for that.
We travelled with Thomsons and whilst not partaking in any of the organised acitivites at the hotel they were pretty low key and we didn't get harangued into taking part in them so this was fine, the reps were helpful and friendly.
Evening entertainment was pretty dire - 2 british lads Hatty and Ozz who , inexplicably given the age demographic of the clientele at Andiz - insisted on a never ending catalogue of 70's and 80's music - Dire Straits (aptly named), White Snake, Queen.....the only people listening to this were the older clientele all the younger holidaymakers made a rapid escape as did we after a while. Surely they could have played this stuff along with some 90's Britpop and some chart stuff (not all over 50's are in a 70's time warp please take note we listen to Capital).
Andiz is an All Inclusive restaurant, all drinks until midnight and all food and snacks. You certainly will not go hungry but the quality of the food and drink is variable and can be disappointing.
Drinks included in the AI deal are local beers, wines, cocktails and spirits. The local beer, Efes, is fine but the wine in the main restaurant and bar may be ok for sprinkling on your chips or for removing paint from wood but I don't recommend drinking it (red and white). A real shame. Likewise the cocktails were sickly sweet concotions one of which reminded me in smell and taste of cheap bubble bath. Wine in the A La Carte (also included in the AI deal) was completely different and lovely - why they can't serve this throughout the hotel.
Breakfast is great - wide variety of everything you could want including yoghurts, cereals, bread, fruit, omelettes, beef bacon, sausages etc et. Lunch and dinner are pretty much large hot and cold buffets of variable quality - main complaint being the total lack of vegetarian options so, not wanting to eat what I presumed would be halal meat - I lived on some fish and salads for the week which were very nice but I do think some more vegetarian options would be a good idea. Service in the buffet restaurant can be slow - it's not their fault it's very busy but you can be left a while waiting for drinks.
There is also an ice cream parlour open in the afternoon which serves the most wonderful Dondurma (goats milk ice cream) and delicious pastries.
There are two A La Carte Restaurants, we dined in the Italian, Olive. Olive was excellent - service, food and very good wine! it's beautifully situated on the first floor overlooking the sea, very romantic.
So would we go back - No. Did we have a good holiday - Yes. Best thing about the Andiz is the staff who are a credit to the place from cleaners, bar staff, reception, waiters - all friendly and professional so thanks to them for a good if not great holiday.