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“Very bad hotel”
Review of Cande Onura Hotel

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Cande Onura Hotel
Ranked #92 of 155 Hotels in Kusadasi
Reviewed 17 July 2011

I just came back from this hotel.We were family of 4 with two daughters.There was terrible smell of faeces in the snack bar and the pools.We couldn't use the snack bar and the pool.When we came in the hotel they gave us one room with out balcony,there wasn't place where we could dry clothes.The room was like prison the furniture was very old.Thanks god they changed it after 2 days because me & my husband contacted our agency.
THIS HOTEL WAS WRONG CHOICE.Only thing that was nice in this hotel was the food.

  • Stayed: July 2011, travelled with family
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3  Thank nevenkaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 54 reviews

Reviewed 2 July 2011

There was a bad smell in our hotel room. The door locks of the room door and the door to the balcony were out of order. We waited for a long time before someone came to our room to help us with the problems. The wall picture in that room was also missing with only the end of the screw protruding out from the wall. Fortunately, the hotel agreed to change the room for us. The furniture inside the room was old. Food in the hotel canteen for dinner and breakfast was limited in variety and the quality was only fair. The hotel stopped the supply of food before 9:30pm for dinner and we thought it was a bit too early. The fried egg I got in breakfast was over-fired because the cook was doing other things while frying the egg for me.

  • Stayed: June 2011, travelled with family
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2  Thank ykeric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2011

I Booked the ONURA Hotel shown as all inclusive 5 star Hotel on the Travel Republic Website. On arrival We were very disappointed with the noisy location, almost looked like the M27 outside.
On seeing our rooms we were disappointed with the dowdy old fashioned dark look ,def in need of updating. The noise from the road was deafening . On trying to get moved to a different room,we were met with rude /indifferent reception staff, who kept telling us to come back the next day. It took 2 days and many complaints until they moved us to a slightly quieter room.
Food was buffet style a mixture of slosh, sprouts for breakfast was just one of the odd things on offer, but salads a plenty,and chicken chicken chicken. for most of my 10 day stay our party had upset stomachs .
Animation team worked hard as did waiters/ bar staff ect. Room maid was fantastic . Sauna 1st class, I recommend a Turkish Bath followed by a massage.
Pool area clean.
There is no internet room, but you can take your own laptop and get WiFi,also there is a snack bar/supermarket outside on the main road which gives you free internet
Brits are in the minority
There is no lounge bar to get your drinks, you have to traipse down to the outdoor snack area,(steps steps and more steps,)or you can get a alcoholic drink by the pool. There is a lounge bar in reception serving just non alcoholic drinks.I for one feel I like to have a drink in a nice relaxing area,not outside in the heat with millions of mosquitoes buzzing about Drinks tasted watered down
Beach area , forget it, The beach bar is non existent,and the fish restaurant doesn't open and when we asked when it will be open they said next week,but I was told by a staff member that they are told to say this every week,so its really doesn't exist .We had to vacate our room by 12 oclock,and our transfer was 7pm.On checking out the reception girl (sour face) proceeded to snip our all inclusive bands off. I was very annoyed about this,as we had arrived early evening when at the start of our holiday,so in my book we should have been allowed these facility's.But they would not budge on this and we had to sit around for 7 hours and with very little money left we were hungry and thirsty
Apart from that I guess we didnt pay as much as in other hotels,but next year will deff be spending more on the Hotel

Room Tip: go for the sea view rooms away from the road
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  • Stayed: June 2011, travelled with friends
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3  Thank Anne_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2011

We were returning guests as last year we found the hotel to be fantastic!! This year is was far from fantastic. The reception staff were rude. Wi-fi was free last year but now cost 5 lira for 24 hours-and the balding guy on reception ripped us off. The housekeeping was superb-must applaud them-room cleaned and changed daily.
The food: Cold, sloppy, tasteless. Sprouts for breakfast? Greenstuff soup?? Watch the eggs being cooked outside-i was given 3 uncooked eggs-not good for children. Waiters very nice and friendly. Pool area clean and animation staff nice-but constantly want you to go to the shows and buy bingo tickets.
We had to check out at midday but were not collected until midnight-the balding guy wanted £100 (stirling) for 6 hours but went another day and paid £45 for the six hours. However, when we checked out one of the female receptionist for some reason did not like us and said we could not have food/drink after we checked out. But, we managed to take off and keep our wristbands so put them back on out of sight and carried on as normal.
I DO RECOMMEND the the spa though-located on floor -1. A turkish bath and massage is a must!!! Wonderful and helpful staff in the spa and it relaxed you no end. The spa is the best part of the hotel.
I am going to write to the manager of the hotel to spell out these and other complaints (too many to list here) but probably will not receive a response!!
My advice it to not go to this hotel-pay a bit extra and go next door to the Fantasia.

  • Stayed: June 2011, travelled as a couple
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2  Thank mirbiffus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2011

My husband and I visited the Onura Hotel on 9 May 2011 for 2 weeks, we arrived at 2.30am were checked in within 10 minutes and the porter took the luggage straight to our room. It was lovely, spotlessly clean wonderful views over the pool and sea. Within 10 minutes of being in our room, a porter arrived with a tray containing filled rolls and plates decorated with tomatoes and gherkins and tea for two, how thoughtful I was very impressed. The following morning we looked over the hotel and grounds and it was super, everything was very clean the pools were great. We went in the dining room for breakfast everything was immaculate, great choice, the staff were wonderful, they cannot do enough for you. I must mention the Animation Team they were out of this world, throughout the day they organised lots of activities, up to you if you want to join in, Lunch was great with a wide choice of dishes, as was the evening meal, super choice of deserts which my husband loved. All the waiters were dressed for dinner in their black/white they were immaculate and so attentive.The evening entertainment was really good and I would recommend The Onura Hotel to anyone in fact we are going back in september for another 2 weeks, many thanks to everyone for an unforgetable holiday.
Lots of love from Colleen & Mike

  • Stayed: May 2011, travelled as a couple
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9  Thank blackwoodcoll
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Reviewed 28 May 2011

The hotel wae so much better than we were led to expect from the reviews. Very clean and the hotel staff were always helpful. the annimation team were one of the best so funny lots going on around the pool and so friendly always chatting to someone made you feel very welcome.

  • Stayed: May 2011, travelled with family
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4  Thank Angiebilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2011

i returned from the cande onuru on the 17th may on arrival we were given a room that was like looking out over the m25 when we were complained we were moved to a lovely room with veiw of the sea and pool area.it advertised a beach bar,a fish restaruant which were none existant the food well what can i say it was disgusting like a load of slosh, the rooms were very good spotless in fact and the animatoin team were brilliant it was them that made our holiday they worked so hard.there are taxi,s out side this hotel but don,t use them as they rip you off, a small walk outside down a hill and you can catch the bus for just 2lira to town and to long beach we were charged 29lira by cab for the same journey.i must say the views were beautiful with a lift down to the beach .i would,nt recommend the onura for anyone with walking problems as there are lots of steps and is set on a hill.if they got decent chefs and waiting staff this would be an ideal place to stay but as it is i would nt rate it as a 5 star hotel more like a 3.

  • Stayed: May 2011, travelled with friends
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2  Thank lindajoan45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cande Onura Hotel

Address: Yavansu Mevkii, Kusadasi 09400, Turkey
Region: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 155 Hotels in Kusadasi
Price Range: £36 - £61 (Based on Average Rates for a Standard Room)
Number of rooms: 315
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