Whispering Sands fashions itself an affordable "resort" option with many of the benefits of an all-inclusive but a bit greater flexibility. We thought we would give it a try. Our stay overall was average. The staff is friendly and tries hard to please. Unfortunately, they get too many of the basics wrong. Let me explain.
I have a family of five, including three small children ages 5, 7, 9. We specifically booked an apartment at Whispering Sands that included separate beds for all three kids when we saw the facility advertise the availability of rooms with bunk beds that sleep four. Our paperwork upon booking and paying our downpayment showed our specific room number that met this request. But upon check-in we were given a different room with a master double bed and one other bedroom with two twins. We immediately brought it to the attention of reception and they worked to correct the problem. They eventually were able to get another party that recently checked in to change rooms as they were given a room that met our needs. Good right? But when making the switch the staff did not remove the used towels left from the other party and gave us only three new ones. These are just the little details that a "resort" is supposed to get right. If someone books a room that sleeps five you should give them a room that sleeps five.
These were not the only issues. More often than not our food order at the restaurant was wrong. We had items on our bill that we did not order or were given the incorrect food. The property guide has too many inaccuracies to count. And if you need anything before 9:00am good luck because reception is not open until then.
But the best was left for last. We booked one night at the property separate from the others. This was in order to have a place to sleep after returning our rental car to Kusadesi (we had left by car to visit some other areas). Before leaving for our car trip we booked an airport transfer for 4:15am, the morning after our return to the property so that we could make a 6:30 flight back to Istanbul from Izmir. Despite booking the airport transfer with the owner of Whispering Sands and reconfirming the night we arrived back at the facility, there was no van there in the morning to pick us up. And of course with reception closed, there was nobody to offer any assistance. I had to call the owner on his UK cell phone, wake him up at 4:30 and inform him of our plight. He called and ordered the transfer at that time. We were to have been picked up at 4:15 and were not retrieved until 5:00am. We got to the airport at 5:50 and, only thanks to the courtesy of airport/airline staff, were we able to make our flight. No apology or explanation was offered by Whispering Sands.
Again, these are just the details that a resort (really any reasonable hotel) is supposed to get right. On our stay, Whispering Sands came up short too many times.
The facility is ok. The staff is friendly and tries to please. But they must improve on the basics.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Bathroom cleanliness||Other facilities & amenities|