My wife and I travelled here with Thomas Cook from Manchester in mid June 2014. The very late arrival of the flight meant we missed the evening meal. We were checking in around 10.30pm. Upon check in we were given a welcome drink, a litre of water and a cheese and tomato sandwich in lieu of the said evening meal!
The hotel was still asking for £20 deposit (for those staying one week) for breakages very much without the agreement of Thomas Cook who say (via their rep) that they are attempting to get this quirky matter sorted out because it is not what their customers are liking. They hope to resolve the issue through discussions at a management level soon!
I had read all the reviews of this hotel on Trip Advisor prior to coming and I was very much hoping to get one of the high up, even numbered pool-facing rooms which everyone mentions so I e-mailed the request about three weeks previous. Sadly though, they were not able to accommodate us so we ended up with one of those rooms with ‘the wasteland view’ out over the much less attractive opposite side. However, there is a bonus since the higher up of these ‘less interesting rooms’ do get the both the early morning and the later evening sun! After a very short while we ignored the view and enjoyed basking in the golden rays of the sun at both ends of the day- priceless!
Of course all the actual rooms themselves are excellently appointed with full tea/coffee facilities, mini bar, superb flat screen TV and fast, free wifi. The network proved to be relatively quick during our stay and it’s available in room, not just in public areas. Photos can be uploaded to Facebook with ease although there were times when demand was high and upload speeds lower.
The rooms feature a long rectangular living area, separate bedroom and really rather flash toilet, sink and shower room with which we were most impressed. The hotel provides a range of toiletries, bathrobes etc. I can’t recall a bathroom area as luxurious as this in any of our recent other hotel stays. Most people ought to be quietly impressed I think.
Everything in the room was always extremely clean and the facilities were serviced/cleaned every day. Clearly the hotel has invested a great deal in its refurbishment and I believe they have created the kind of environment people will really enjoy.
The front lobby is attractive and all the staff try to be as pleasant and helpful as possible. In fact we were struck by the overall friendliness of the Turkish people working in Kusadasi as a whole. Our holiday was filled with helpful smiles which you don’t always get in more popular European tourist hot spots.
The pool area was delightful especially in the mornings when there was more than enough room for everyone who wanted to soak up the sun. The whole place actually felt rather exclusive. I did wonder whether many holiday makers were sleeping in and not surfacing until later? In the afternoon numbers by the pool definitely built up as you would expect at the beginning of the high season in June but it was never over-crowded.
There was a short welcome meeting by the Thomas Cook rep which was a low key affair really, covering all the normal items. Tours can be booked and paid for in sterling, Euros, Lira or by credit card. At the moment the £ sterling is strong so it’s in demand.
Just outside the hotel is an external tour operator, Ada Vegas which offers some trips at a greater frequency than Thomas Cook so we booked two with them, Ephesus and Samos, the nearest Greek island. They collect you from your hotel so it’s very convenient.
The restaurant is on the 3rd floor and has a wonderful outside terrace meaning people can have their meals al fresco in the glorious morning and evening sun. The service in the restaurant is ‘evolving’ with some issues which still need to be addressed. I believe this is the first season that the hotel has offered half board arrangements having previously only catered for B and B. Nobody checks diners and records them as they do in the Spanish buffet systems. There is no price list for drinks and, for some reason, bottles of wine cost the earth. However, local beer, water and wine by the glass are much more reasonable eg. large Tuborg, large still water and a glass of white wine came to 18TL.
They prefer people to give their room numbers so that drinks are added to a running total to be settled upon departure. Other reviews mentioned people being charged for beverages they hadn’t actually had so, to avoid this, we insisted on paying cash. They were quite accommodating about this although it’s not their preferred way of working.
The quality of the food itself will be something people may have different views about. Certainly there is a huge choice at breakfast and diner. Their deserts are superb (5 star quality) as other reviewers have said. There’s such a lot to choose from so people with a sweet tooth are very well catered for.
There are plenty of items to make up a ‘salad course’ for starters. Some of the offerings have been fashioned like little sushi parcels with a great deal of effort taken in their presentation. There’s always a soup option as well.
It is probably the main courses which people will have most issues with. In our experience they varied in quality and temperature from day to day. Some items were perfectly cooked and hot whilst other items could be luke warm or even cold. Some meat options might be described as ‘burnt offerings’ whilst others were simply perfect. I had clap cold fish one day. I think it would be fair to say that there’s no real consistency in the quality of the main courses at this stage. I imagine the staff will get it better as their experience in half board catering grows.
The waiting staff are however really lovely and do always strive to please. They are polite and courteous. The dining experience was, in my view, a little quirky but in a positive kind of way. It was generally smiles all round so don’t let my review of the food put you off staying at this delightful hotel. They do put many different options on so you will find you can pick and choose what to have.
Since the hotel is adults only there are no rowdy children. I was struck by the overall quietness around the pool and in the dining room simply because of the absence of youngsters. People wanting a really good rest away from the kids will appreciate this feature of the hotel. Of course the location of the Sentido Marina Suites is extremely important and it scores a perfect ten for that. The resort has lots of atmosphere and, in this hotel, it’s all right on the doorstep. We were struck generally by the politeness of the local people who seem to know how to make their tourist guest genuinely welcome.
There’s a great deal to experience in Kusadasi with shops galore, the port area and older town further back. There are two small mosques which visitors can freely enter. Simply follow the instructions posted outside eg. Remove footwear and cover the body respectfully.
A major reason for choosing this resort might be the proximity to the ancient city of Ephesus, only 20 miles away. This is a very major and important historical site so it will be on every culture vulture’s list. It does not disappoint and it will make an impact on history buffs.
I would definitely recommend this hotel for its fabulous location, clean, modern room facilities, good free wifi network, attractive pool and sunbathing area along with staff who strive to please and do their best for you. Fussy eaters (and vegetarians) may have some issues with food quality as I mentioned earlier.
There are also large numbers of semi feral dogs in the resort and, during the night, they tend to become noisy and agitated. Their constant barking was a feature of having a room located on the non-pool side.
However, most customers will appreciate that this hotel does represent extremely good value for money. We paid less than £800 for two in June 2014 which represents tremendous value for what we actually received. This price does include an extra discount for having purchased to holiday in a Thomas Cook flash sale though.
- Official Description (provided by the hotel):
- Small, exquisite and with a new look: welcome to the SENTIDO Marina Suites-Adults Only! The comfortable and newly-renovated hotel for adults (16+ years) is located on the Turkish coast in the town of Kusadasi, just a few metres from the beach and the picturesque yacht marina with its shops, restaurants and bars. Location The hotel is situated in the centre of the town of Kusadasi on the Turkish Aegean coast. Just a few metres from the hotel lies the marina with countless shopping and entertainment options as well as a public beach. Kusadasi is also an ideal starting-point for a trip into the history of Turkey. A visit to the ancient and nearly fully preserved port city of Ephesus, just 20 km away, should not be missed on any account!•Accommodation The hotel has 86 modern and well-furnished rooms spread over five floors and offering maximum comfort. All the rooms have air-conditioning,WC and shower hair-dryer, telephone, safe deposit box, satellite TV, and balcony with view of the pool area with waterfall or of the attractive garden (standard fittings). Suites: The 41 sqm suites offer space for maximum three people and comprise a bedroom. ... more less
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- Also Known As:
- Paloma Rina Kusadasi
- Hotel Paloma Rina