Dear Guest,
First of all we thank you for your effort to share your personal experiences.We truly regret to read that your expectations were not fully met.Our goal is to ensure that all our guests have a good holiday.
We would like to point on some of your feedback;as you can see in other positive comments,you can also read that our meals are also highly praised by our other guests.Our buffet,has a variety of dishes that are generally praised,sorry to read that it does not suit your taste..Our hot food buffet has a heat setting.Foods are stored at the requıred temperature.
You can be sure that the hotel rooms are cleaned every day and if there is any problem with the room, housekeeper does what is necessary.You can always contact the guest relation or reception desk in case of any questions or problems during your stay,in order to solve any problem as quick and convenient as possible.
We welcome negative comments as well as positive comments.We know that everyone has different expectations.The feedback of all our guests is very important for us,so that we can see which points need more attention and where we can improve ourself,so that all our guest can enjoy their holiday to the fullest.We wish only satisfied guests,because your holiday joy and relaxation are very important to us.What we try always to do that our wonderful guests are happy all time.
We have a lot of guests coming to our hotel twice a season.We hope,like our regular guests, you prefer the Panorama Hill Hotel again to offer you better holiday memories.It will be a pleasure to serve you during your stay to make your holiday special.
With Kind Regards