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Chris G
Kingston-upon-Hull, United Kingdom

Mediocre

3.0 of 5 bubblesReviewed 28 Oct 2019via mobile
Definitely not a 4* hotel, average food without many options especially when it comes to meat, fish etc. Hotel room was a little tired looking and no drinking water provided upon arrival. Staff were helpful and pleasant though and the view from round the pool was lovely.
Date of stay: September 2019
Trip type: Travelled as a couple
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Ali S, Yönetici at Citys Hill Hotel, responded to this review
Responded 9 Nov 2019
Dear Chris G,

First of all,we would like to thank you for sharing your precious opinions with us about our hotel.We would like to notice you that we have taken into consideration all of your impressions you shared.Many thanks again for sparing time by evaluating our hotel.The wishes of welcoming you again and providing you better vacation memories.

Kind Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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132 - 137 of 1,425 reviews
Reviewed 28 October 2019 via mobile

The hotel is old with dirty rooms.
Food was horibble and always the same and cold.
Hotel is not comfortable for families -facilities are very poor.
The only positive is a nice sea view.
For its price ok, but expect nothing more.
There are more better hotels in area, we chose maybe the worst.
For us bad experience.

Date of stay: August 2019
Trip type: Travelled with family
Thank livana1811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali S, Yönetici at Citys Hill Hotel, responded to this reviewResponded 9 November 2019

Dear Guest livana1811,

Thank you for taking time to share your review about our hotel on Tripadvisor.However,we were disappointed to learn that your expectations were not met on this occasion.We regret that your stay didnt pass the way you imagined it.
We would ike to let you know that the issues which you have highlighted will be looked at more closely.
Many thanks again for sparing time by evaluating our hotel.The wishes of welcoming you again and providing you better vacation memories.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019

Bar needs to improve. Needs to do little bit better.food is not so good.but hotel is clean and lovely. End of season ,but entertainment tried their best . We had lots of fun .location is the best.good view

Date of stay: October 2019
Trip type: Travelled with friends
Thank garrett38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali S, Yönetici at Citys Hill Hotel, responded to this reviewResponded 9 November 2019

Dear Guest garrett38,

Thank you for spending your vacation at the Panorama Hill Hotel.We appreciate your time for writing and publishing this review.It was a pleasure to serve you during your stay to make your holiday special.Our gratitude for your compliments to our personnel.We are looking forward to see you here again soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019

Great hotel. second time to stay here. very friendly staff. The rooms lovely and clean. Food not too good needs to improve greatly. Entertainment fabulous. Thank you to the staff for a lovely stay Will be back again next year for sure.

Date of stay: October 2019
Trip type: Travelled with friends
Thank Karenvampy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali S, Yönetici at Citys Hill Hotel, responded to this reviewResponded 9 November 2019

Dear Guest Karenvampy,

First of all we would like to thank you for choosing our hotel again and for taking time to share your review about our hotel on Tripadvisor.We appreciate your comment and accept both positive and the negative points and serious.
Our gratitude for your compliments to our personnel.Also we are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019 via mobile

Had such a lovely holiday here, very clean , house keeping are great. Food isnt so good. And there isnt much all inclusive drinks to choose from. Hotel is good for the price, jerry the entertainment guy is best! Thank you jerry for such a great holiday

Date of stay: October 2019
Trip type: Travelled as a couple
Thank carl902019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali S, Yönetici at Citys Hill Hotel, responded to this reviewResponded 9 November 2019

Dear carl902019,

Thank you for choosing us and your precious feedback.It is our main pleasure and priority to please our guests.Where we were happy to meet your wishes and make a stay as comfortable as possible
Hope to see you here again in our hotel any time you want.


Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2019

Thanks to the entertainment team Jerry and Maria for there energy Katia OK too. food was not great bed was broken in our room our cleaner nazli was good had a great holiday thanks to people we meet would visit area again but not this hotel

Date of stay: October 2019
Trip type: Travelled with family
Thank Wella007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali S, Yönetici at Citys Hill Hotel, responded to this reviewResponded 18 November 2019

Dear Guest Wella007,

Thank you very much for your outstanding words and so much praise for our all staff members.
We are very happy that your holiday was nice here with entertainment team.We are always on a way for extra ordinarily work in our hotel.I am sorry for the negativity you have experienced.I'm sure Nazlı helped you with that.
When our guest need something we always ready to help to them.Thank you very much again for good comments about us.If you would like to experience us again in the near future, it will be our pleasure to see you at Panorama Hill Hotel.

With Kind Regards

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