For a start, I understand that all our views on here are totally subjective. My opinion of the stay we had at the Tusan Beach Resort will definitely be different to other people's. Having said that, I can only say what I saw and experienced during my time there. Also, I write this with a hint of sadness as it was a surprise holiday from my wife for our first anniversary. At first, I was quite happy to go along with the difficulties so as not to upset her, that was until my wife herself starting noticing things and pointing out problems before me!
On arrival, 12:30am, after a 150 minute transfer from Bodrum, we were greeted by friendly staff who checked us in and organised our baggage to be taken to our room. At this point, we were handed an A6 sized piece of paper with seemingly, some information on it regarding the café’s, restaurants, bars, times and arrangements for all inclusive. You can imagine that the amount of information on there was very confusing due to the size of the photocopied hand-out on which it was printed. I would have expected something a little better laid out from a hotel of such standards.
Next we went to our room, 6620. We were obviously tired and basically retired straight away. I woke up throughout the night as the bed felt damp. On first daylight, we noticed that the wall between our bed and the shower was wet through, with plaster falling off. The shower had abviously been leaking and had started to come through the wall, the laminate wooden flooring had also started to “lift”. The damp in the room was obvious and that was the problem with the bed. We requested a room change, but this wasn’t possible until later on the Friday, so we had another night in there. That’s two nights living out of our suitcase, not having unpacked or hung anything up.
We had also noticed by now that the bottle of water next to the tea and coffee facilities said “Complimentary water – replacements can be purchased..etc etc” ..this was the start of another nagging thread, basically what is included in ALL inclusive and what ISN’T included in ALL-inclusive…
At the bar that night, we found a total of about 5 drinks on their menu and about 6 or 7 cocktails. Gin was included, but if you wanted Rum or Bacardi, it was an “extra”, it wasn’t included, not even local drinks.
The “cocktails” all tasted the same and were basically laden with lime and orange juice. Basically, we found the “All inclusive” to be extremely limited. The service at the bar was questionable too as the waitress would take your order, but 20 minutes later, I found myself at the bar re-ordering the same drinks as they hadn’t turned up.
There was also a “British Bar” on resort, but….you guessed it…. EVERYTHING at the bar was an extra!!! Even the local Tuborg lager had to be paid for….
We had tried the main dining room a couple of times by now and to say that the main meals were difficult to recognise would be an understatement, and they were mostly cold. On two consecutive days, I just made do with soup…
Also, the tables are set out in rows (???), sometimes the only places available were left un-set and the waiters were slow to provide water etc, if at all they even visited you.
There was another restaurant on resort, which as part of your “all-inclusive” you could visit once! After that, it was an extra. To be honest, we didn’t even bother with that as the only things we were told they served in there was seafood or kebabs, so again, we put up with the soup…
I asked guest services about our experiences so far, and they were mostly unhelpful, so I took my concerns to the Duty Manager who promised to get back to me the next night.
On the Friday, we were moved to room 3304. Exactly the same style of room, but much drier. Having said that, the Air-conditioning had a mind of its own and the power socket was hanging out the wall. I couldn’t be bothered to complain yet again and we just put up with it.
The Duty Manager got back to me that night, (after I’d chased him up!!). I sat with him in his office for a good half hour and he basically agreed with ALL my concerns, but followed that up by telling me he had asked the General Manager about everything that had happened, the GM wasn’t prepared to offer anything to make amends for the disruption or discomfort. That was that then…. I thought I’d start making a list!! I asked him about the damp in 6620, and the fact we’d had to move and the Duty Manager knew nothing about it! Not that it made any difference, he smiled sympathetically, looked very friendly at me, rubbed his hands…and did nothing…
This was, after all, our first wedding anniversary.
The next day, we couldn’t wait to get out…. We had a great day and arrived back from Kusadasi on the Saturday, at around 4:30pm, hot, tired and in need of a shower and some chill time, only to find that our room was being cleaned and we would have to wait around half an hour ‘till we could get in. Can’t understand why the room was being cleaned so late?. Anyway, we went down to one of the pool café’s and asked for a coffee, this was one minute passed five, we wasn’t served as that particular café bar closed at five!!!
We had learned by this time that the all-inclusive was a joke and had started to get the Dolmus (excellent value!!) into town so we could have some decent food and get away from the hotel. This we did daily. From then on the holiday just really started to happen and all was good
On one day we DID stay at the hotel, we decided to get a pedalo and have a look around the bay. Non-motorised water sports (i.e. Pedalos) are all-inclusive. As it happened, we had to wait as they only had one working and that was out. When it came back, we boarded our craft and was asked for 5 Euro by the person tending it. We were very confused at this, and actually questioned him, showing him our virtually useless wrist-bands. The price on the board for non-all-inclusive was actually 20 Euro. So I drilled a little deeper and he backed off. Basically he was asking everyone for the 5 Euro, all inclusive or not, and I’ll bet my bottom dollar, he made quite a bit extra on top of his agreed wage, unbeknown to the Hotel Management. It wasn’t unbeknown to them for long.. another item for my ever growing list.
As we woke Tuesday morning, we succumbed and tried to book the restaurant for the Tuesday night. It was a sort of last attempt to give the Hotel a chance to get at least one thing right. “Sorry, you cannot book for tonight, it is closed on Tuesday”..Ha! I should have got my magnifying glass out and read that A6 leaflet a little better.. Hhhmm… Oh well, Kusadasi it is then! YAY!! :D :D :D
Anyway, our final day, and we await our transfer by sitting in the lobby, all ready to go with 30 minutes to kill. I know, let’s have a coffee. I ordered at the bar and after 25 minutes of being determined not to go and ask where it was, I finally got up to ask where it was, only to be greeted with a surprised look and the question “have you not had it yet?”
I laughed, fetched the cases and waited outside for the transfer.
To be fair, the hotel is beautiful, the pool was great, it’s as clean as it should be, the beach is adjacent, and public transport was really useful. After that, nothing but sheer disappointment.
As for the holiday, once we got out of the hotel and met the locals, ate the local food, saw some sights and experienced a bit more of Turkey, it was fabulous. But, unfortunately, the worst part of the whole holiday was the Hotel itself, and half of the staff.
Their attitude left a lot to be desired, the all-inclusive? Well, it just wasn’t.
If there IS a next time for us and Turkey, it certainly will not be an “all-inclusive” and it certainly will not be the Tusan Beach resort.
- Official Description (provided by the hotel):
- Welcome to loose yourself in the vibrant beauty and the captivating allure of Tusan Beach Resort. Now is the time to experience the difference. Our pleasently furnished 286 sea-view room and 68 garden-view rooms have panoramic look at the Aegean or face the delightful hillside to the east. Tusan Beach Resort offers you different alternatives of rooms, all of which have private balcony for your comfort. ... more less
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- Also Known As:
- Tusan Beach Hotel Kusadasi
- Tusan Beach Kusadasi