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“great holiday,john & val” 5 of 5 bubbles
Review of Kustur Club Holiday Village

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Kustur Club Holiday Village
Ranked #14 of 147 Hotels in Kusadasi
Margate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“great holiday,john & val”
5 of 5 bubbles Reviewed 10 July 2012

well what can we say, another great holiday, at kustur club, it really is like a club, everyone makes you feel very welcome, reception staff, waiters, cleaners go out of their way to try to help, max and mirriam and their staff on the beach really go that extra mile to make you welcome, we have never used their speed boat or peddloes, we are not sailors, they keep the beach clean and tidy, and make sure you have a sunbed, really could not ask for more, the grounds within the complex are amazing, kept to a high standard, the gardeners do a great job, food wise plenty to choose from, always fresh, well presented, beds towels changed often, what more can i say, we arrived home 28th june 2012, after two weeks of sun and relaxation, looking to book again soon,

Room Tip: we prefer rooms nearer the pools or reception, unless you want to walk up a hill, which is fine if y...
See more room tips
  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank valerie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaharSelda, Guest Relations Manager at Kustur Club Holiday Village, responded to this review, 17 July 2012
Dear Guest,
We would like to thank for this feedback. "Thank you"! We will be very glad to treat you here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 10 July 2012

We just came back from a week's vacation at Kustur Club Holiday Village. Overall we were quite happy with the stay, most facilities were adequate, everything was clean, the food at the buffet was very good, and the service was for most parts very good as well, so all in all the value for money is good.

Quick Tips:
• Skip the special restaurants, the buffet is the best.
• Try the nearby aqua fantasy park
• The hotel area is big; try to get a room near the pools and the buffet when booking your stay
• Keep in mind when reading the reviews on this hotel, that it offers those who write a positive review (stating that he/she wants to come back) a chance to win a free stay the coming year.

Facilities: The hotel has a big pool with two slides that are open part of the day. There is a big bar by the pool, a snack bar and a game center. There is also a smaller quiet pool with a bar, which was quite neat. At the Spa you can get a scrub in the Turkish bath and a massage for €50, it was OK but I wouldn't recommend it at this price. A big minus is that it is not possible to change nappies in the restrooms at the buffet restaurant; in fact the only place in the entire area with nappy-changing facilities is the ladies room by the big pool. The hotel has a private beach with possibilities to go on paddle boat and kajak for free, or pay for more exciting water sport and boat trips.

Rooms: Our room was on the outskirts of the complex a good five minutes walk uphill from the main hotel area. Rooms were pretty basic; air-conditioned with balcony, TV, refrigerator and one complementary big water bottle pr. room pr. day.The rooms were cleaned every day and the cleaning lady was very friendly and would always try to fit her schedule so as not to disturb us when the baby was napping.

Buffet restaurant: The food at the buffet is very good and varied, with an excellent choice of salads, vegetables and dressings, and the Turkish pastry is simply to die for. The waiters are very friendly and help you secure a baby chair and bring you your drinks upon request. Only problem was the lack of nappy-changing facilities at the restrooms (also we once got a water bottle which had been filled with tap water, but the waiter got us a new one straight away).

Special restaurants: The two special restaurants are included in the all inclusive package but you must reserve a table. One is next to the buffet and serves Turkish and Italian food on alternating evenings; it was usually near empty. The other (Panorama) is by the sea, built into the cliff and offers spectacular sunset view; it offers a choice between fish menu and Mexican menu, we chose the latter and were disappointed to say the least. The food was not good and there was nothing Mexican about it except maybe the chilli ketchup; total anti-climax after eating at the buffet.

Service: As already mentioned, the cleaning lady and the staff at the buffet were very helpful. This was also the case in general; whenever something was not as it should be the staff would try to fix this as soon as you pointed the problem out to them. The only one among the staff with a grumpy face was one of the pool bar waiters, but given the rude behaviour of some of the guests, his attitude was understandable.

Animation: The kids went to the mini-disco, which was quite fun, but otherwise we didn't participate in any events; it seemed that those who did enjoyed themselves quite well though.

Room Tip: Ask for a room close to the pools if possible.
See more room tips
  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Andres I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaharSelda, Guest Relations Manager at Kustur Club Holiday Village, responded to this review, 21 July 2012
Dear Guest,
We would like to thank for this feedback. "Thank you"! Your comment is very important to us to constantly improve ourselves-We will be very glad to treat you here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, England, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 July 2012

As never visited Turkey before we were a little apprehensive however after 2 weeks at Kustur Club we cannot wait to return. The rooms are basic however they are spotlessly clean, towels changed every day. The food is amazing, lots of choice and different every day plus piping hot. All the staff were extremely friendly and helpful and the Animation Team were brilliant the only downside now is that Thomas Cook do not have Kustur Club in their brochure for next year so we have to book with an alternative agent. We cannot wait to return.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaharSelda, Guest Relations Manager at Kustur Club Holiday Village, responded to this review, 21 July 2012
Dear Guest,
We would like to thank for this feedback. "Thank you"! We will be very glad to treat you here again.
There is also an other travel agency in England.If you want contact with them please or contact with us we will give the name of the agency.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
visaginas
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 July 2012

I was in kustur club on september 2010. Very big village. If you stay in new buildings it could take some 10 minutes to go to the beach and little bit more to go back because of the slope. The pool is big and deep. The view from it is marvelous but you have to take sunbeds of till 7-8 o'clock because later it is hard to find free ones.
The beach was with plenty of free sunbeds. But the sea was quite muddy.
Rooms are big and clean .Safebox and minibar are extra charged . A la cart restaurants are extra charged too - about 2 euro per person. It is worth to wisit it .
Here is home video
http://www.youtube.com/watch?v=UMrFax1cVgs&feature=g-upl

Room Tip: ask for rooms located near pool
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  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank mixan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaharSelda, Guest Relations Manager at Kustur Club Holiday Village, responded to this review, 21 July 2012
Dear Guest,
We would like to thank for this feedback. "Thank you"! We will be very glad to treat you here again.
Thank you for the video.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 4 July 2012

We were on our Silver Wedding Anniversary so we wanted something special to remember.

We booked the holiday about 8 months prior to going and requested a quiet room by the pool and first floor.

We arrived at 11.30 pm local time and were told our room was 547, which we were escorted to and in my opinion it is the worse room they have. It is the nearest one to a road which even at that time of night was busy. I immediately contacted reception who stated nothing could be done until Wednesday which was 4 days later. I made it clear that this was not acceptable .Within minutes we were moved to room 308 which was everything we had asked for.

Not the best of starts.

Only downside was that the bedding was not changed as often as it should have been not for 8 days but then changed twice in two days, just a glitch.


The hotel is set in beautiful gardens which are kept to a very high standard.

The food can make or break any holidays and the vast selection in the dining room was impressive. I think anyone would struggle to find anything that they could not eat. The only drawback is that the dining room is huge and the only restaurant you can use without paying extra so it can become very busy at times and it could be difficult to find a clean table set out for your meal. Not a problem for the two of us but could be if in a large group. Lastly the food on occasions was not as hot as I would have liked.

The beach was very good and we spent every morning down there. No problem getting sunbeds but don’t help yourself to the padded covers as the staff get upset if not allowed to carry them and put them on your beds. I found out the hard way. The beach is shared with another hotel and then a public beach further down which was very dirty with rubbish which was a shame. No such problem at our end. To get into the water there is about 6 feet of stones which could be a problem for anyone with disabilities. However some days there was only 3 feet of stones don’t know if they remove them at night.

There are two pools the main one with the music and entertainment team is of a good size and the water was lovely .The second pool which we overlooked is the quiet pool which also has a small pool for young children.

We ate at several of the Al la carte restaurant which cost 3 euros each, we tried Chinese, Turkish and Italian. These were of a high standard and relaxed. Our Anniversary meal being Chinese and had the panoramic view with the sunset etc.

The staff were great but not many of them understood English very well and there were not a lot of English guests whilst we were there. There appeared to be mostly Turkish, Dutch and Belgium.

The animation team were great and as with all the staff they work very long hours in temperatures of +30 degrees .They tried to get you involved but would leave you alone if this is what you wanted .

I would have no qualms about recommending this hotel and would be happy to return in the future.

Room Tip: If you don't get the room you asked for let them know straight away
See more room tips
  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank blade1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaharSelda, Guest Relations Manager at Kustur Club Holiday Village, responded to this review, 21 July 2012
Dear Guest,
We would like to thank for this feedback. "Thank you"! We will be very glad to treat you here again.
Your comment is very important to us to constantly improve ourselves.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 June 2012

We had a most wonderful and relaxing holiday. From the start, the staff on reception went out of their way to make us welcome and happy. Kustur provides a beautiful, natural environment, right on the beach. The staff are helpful and most efficient. The food is very plentiful and varied - always tasty and fresh, with lashings of salads and fruits. Our room was particularly comfortable because it had air conditioning, which worked really well. I would thoroughly recommend Kustur for a happy holiday.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaharSelda, Guest Relations Manager at Kustur Club Holiday Village, responded to this review, 21 July 2012
Dear Guest,, thank you for your positive feedback. It is nice to hear that you enjoyed our service. Your comment is very important to us to constantly improve ourselves-we will be very glad to treat you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga, Latvia
Level Contributor
79 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 24 June 2012

We chose this hotel basically because of its beautiful territory and it met all our expectations! You will stay in a huge green park with squirrels running around just waiting when you feed them (nuts you can buy in the hotel shop). Rooms, pool area, all is very clean, no problem to find a space near the pool no matter how late you come. Rooms are quite spacious and ok, but nothing spectacular. If you have issues with walking long distance ask for a room close to the restaurant.
We had all inclusive and it was great with kids, you won't stay hungry. However it's better to come by 7 pm if you want to have nicely set up table and welcome drink. Otherwise might be an issue to find clear table. Mini club is working few hours per day, for us it was ok and animators were attentive. However equipment is way too outdated especially for 5 star hotel!
Beach is just across the road with convenient tonnel connection but it's rather small comparing to other destinations.
I recommend to go to a la carte restaurant which is 3 euro per person additional cost but worth it and you'll enjoy unforgettable sunset view. Also definitely go to Kusadasi evening promenade and Adaland aquapark for some water fun.
Overall recommend this hotel to all people with kids. For singles might be a bit boring as most of the people are families.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank U1traviolet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Kustur Club Holiday Village, responded to this review, 27 June 2012
Dear Guest,
We would like to thank for this feedback. "Thank you"! We will be very glad to treat you here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kustur Club Holiday Village

Property: Kustur Club Holiday Village
Address: Bayrakli Dede Mevki Kusadasi, Kusadasi 09400, Turkey
Region: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kusadasi
#8 Spa Hotel in Kusadasi
#9 On the Beach Hotel in Kusadasi
#10 Luxury Hotel in Kusadasi
#16 Romantic Hotel in Kusadasi
#25 Family Hotel in Kusadasi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Kustur Club Holiday Village 5*
Number of rooms: 450
Official Description (provided by the hotel):
Kustur Club Holiday Village is an unique holiday club spread over a 170 acres of land where the turquoise blue of Aegean sea blends into a huge forest of pine trees with beautiful spring flowers that is proud of serving five-star accommodation and catering services since 1966. Club Kuştur is only 4 km away from Kuşadasi town center and distance to Izmir's Adnan Menderes Airport is only 70 km. ... more   less 
Reservation Options:
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Also Known As:
Kustur Club Holiday Village Hotel Kusadasi
Kustur Hotel Holiday Village
Kustur Hotel Kusadasi

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