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“not worth the money”

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Batihan Beach Resort & Spa
Ranked #6 of 155 Hotels in Kusadasi
Certificate of Excellence
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“not worth the money”
Reviewed 20 August 2014

I recently visited the batihan, we stayed for two weeks but after 1 week we wanted to come home. I travelled with my husband and child aged 15, the animation team were okay but were quick to pick there favourites what shocked me the most was when one of the animation team gave my daughter a cigarette! Rocco and Fellaini/Selim were the nicest animation team members as they tried to get you involved in different things but if you were adamant you weren't going to join in the with silly pool games or day activities they would leave you alone. The food was terrible no different choices the same food everyday for breakfast, lunch and dinner! it was like being in a school canteen when you had to line up for half an hour to get cold food. you never got to eat as a family as someone always had to guard the table because the food hall was not big enough for the amount of guests at the hotel! at breakfast there is two coffee machines for a massive amount of people so the machine then runs out of milk so everyone has black coffee or black tea. the receptionist are awful there never smiling or happy. the Wi-Fi is diabolical the only good spot for Wi-Fi is your balcony. there says on the Batihan website that there are two al carte restaurants when there is only one with the same menu every night and they also expect you to buy a bottle of wine! you also have to pay to go to the beach party, the evening entertainment was terrible and not funny at all, the only show worth watching is the fire show that is incredible. around the hotel is this man called mustfa and he owns a restaurant in kusadasi town called Casablanca it is worth going in just to have a change of scenery and food, also the staff are very friendly and the food is very good, they also give you free transfer to and from your hotel, over all its no worth the money you pay

Room Tip: the wifi was awful in everyroom, swim up rooms don't get the sun
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank char j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations0806, Guest Relations Manager at Batihan Beach Resort & Spa, responded to this review, 27 November 2014
Thank you very much for taking the time to post your review. We have shared your comments with our team members so to let them know about your impression and feedback.
We are sorry to have not been able to meet your satisfaction and please note that we have taken actions with regards to your comments in order to ensure that all team delivering the highest standard of service. Kindly accept our apology for the delayed reply. It will be our great pleasure to host you soon again at Batihan Beach Resort.
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1,625 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Antwerp, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

Me and my girlfriend enjoyed ourstay (10d) in Batihan a lot !
The room was not too big but OK, a nice view from the balcony, not too much noise in the surroundings,the food was elaborate and good and the 24/7 water service was handy..

2 remarks:
- Just like in many hotels, the staff (cf.restaurant) hardly can speak English which is really a pitty.
- There were a lot of activities (!!) and some animators were more than plaudible (Sedat, Dony; Maria and Ludica). Rocco should go to the gym instead of annoying tourists, except young ladies for his meanings.
- There were a lot of employees that actually were in the restaurant, but they didn't see work. Instead of talking and looking at their mobile phones, they should walk through the crowds and server water and clean the tables. The service was slow!

Room Tip: Book a room at the side of the street, you will have NO noice from other people!
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations0806, Guest Relations Manager at Batihan Beach Resort & Spa, responded to this review, 27 November 2014
It is a pleasure to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned.
For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world this is essential.
Kindly accept our apology for the delayed reply. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2014

We travelled to this hotel earlier this year (May28-Jun5) we travelled as a family of 4. My mum, two younger brothers (3&5) and myself (20). We stayed in the new building which i would highly recommend as i'd been in a room in the old building and it wasn't as nice, smaller balcony, small woredrobe space. The swim up rooms on the new building are a nice touch but if your thinking of booking one i would reconsider as the pool isn't for your use only, i saw a lot children climbing on to the balcony area and using it to jump into the pool. There were plenty on sunbeds and cushions available but finding a spot around the pool was a struggle and this was a must for us as the boys would always be around the pool and we wanted to see the kids at all times. Children under 5 are not accepted in the kids club without an adult unless your paying £10 for tshirt painting and other activities at a extra cost. The animation team wasn't as great as the people on trip advisor had stressed, there was a lot of activities on offer but didn't do much to get you involved they would shout water polo a few times but not actually come over and ask. If you have children be prepared to be avoided by the animation team. After all that being said we had an amazing time, drinks were good, theres was food being served non stop, unlimited ice cream from 12pm up until late at night. Things for the kids were great and entertainment brought into the hotel was amazing. I would recommend this hotel to anyone.

  • Stayed May 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Dez D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations0806, Guest Relations Manager at Batihan Beach Resort & Spa, responded to this review, 27 November 2014
We would like to thank you very much for your very lovely comments about your recent holiday you spent at Batihan Beach Resort. Kindly accept our apology for the delayed reply. We will be more than pleased to welcome you next year again at our resort to share another enjoyable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 August 2014

my fist trip to turkey was absolutely amazing! Not only for the fact of getting away but the holiday resort,people, food and surrounding areas are brilliant! Firstly the resort, the resort was in a very good position, right on the beach with lots of things to do around the local area such as going out for dinner(a 5min walk up the beach) going shopping for general things or just a very cheap super market to get your Turkish good from up the road(again another 5/6min walk up the beach).Secondly the people, the people/staff who ran/worked at the hotel were just incredibly friendly,caring and kind, they would always go that extra mile for you. I would love to go back to Hotel Batihan after the great time i had with my family, definite a 5/5! I would, and have, recommend this to everyone wanting to go on a holiday.

Room Tip: any room would be a great room as most views are beautiful.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
8 Thank mickey s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations0806, Guest Relations Manager at Batihan Beach Resort & Spa, responded to this review, 27 November 2014
We would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your vacation experience.
It is more than pleasing for us, that you had the most amazing, fantastic holiday at our resort and you recognized and highlighted so positively our standard of service.
Kindly accept our apology for the delayed reply. We are looking forward to welcoming you back in the near future for another unforgettable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

Great hotel. We stayed there for 2 weeks. The rooms are big and clean. Goodnprice en quality. The food is good but not that Puch variation. Many activity's and à good location. Very good animation team . Many thans to koko, rocco, aliG , Jack ,lubica , Maria , ozi, dony, Fellaini, ozge and of course Sedat The champion of uno and Zimbabwe darting. À good place to go back again. Grtz from belgium. Roan The lord of The rings and shauni aka Show me.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Shauni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations0806, Guest Relations Manager at Batihan Beach Resort & Spa, responded to this review, 27 November 2014
Many thanks for your review. We are delighted to read that you have enjoyed your stay at Batihan Beach Resort. Kindly accept our apology for the delayed reply. Your compliments have been gladly shared with the entire team and we look forward to welcome you again next year.
Please feel free to let us know once you have booked your next holiday; we will do everything we can to make your stay with us even more memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 August 2014

I was at this place for 2 nights with my family in June 2014 and stayed at a Sea View room. The room was neat and well appointed with a good view of the pool and the sea. The best part of the Hotel is there policy of "FULL BOARD" rates. And I was surprised to note that the hotel offers not only all 3 main meals, but also all house drinks like Tea, Coffee, Beer, Wines and even botteled water free all 24 hrs in unlimited qty. If this was not enough, the Buffet spread for B/F and main meals is quite elaborate and there is something for every one. The guests travelling with kids, need not worry about how to keep the kids occupied as the hotel has 2 pools for kids alongwith a lot of other activities. For me it was a very relaxing break for 2 nights and I assure anyone looking for a laid back, relaxation, book yrsely at Batihan Beach Resort Kusadasi and enjoy.

Room Tip: If u can ask for Sea View Room
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  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank COOPER123NewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations0806, Guest Relations Manager at Batihan Beach Resort & Spa, responded to this review, 1 December 2014
First, allow me to thank you for the time taken to write feedback about your latest experience at Batihan Beach Resort. It is a great honor to see that you were happy with our services. Kindly accept our apology for the delayed reply.Thanks again for your feedback and would hope to welcome you back personally, when no efforts will be spared to make your stay as comfortable as you would wish.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Runcorn, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

I stayed at the batihan hotel for 2 weeks from 19th July 2014 until 2nd August with my mum and sister, and can honestly say we had the time of our lives.

I believe that the animation team were the main reason this holiday was so fantastic. Koko, Rocco, Jack, Ali G, dony, fellani, sedat, lubica, maria and DJ ozzy were so much fun and so friendly every day and made us feel special and welcome. They work so hard to make sure everyone has an amazing holiday, and they certainly succeeded with us. As we didn't travel with children we cannot comment on the kids club team, however from what we witnessed with the other guests and their children they also work very hard and we're very friendly. There was fantastic entertainment every night, comedy sketches and an excellent fire show by firestorm (winners of turkeys for talent) and the African dance show is definitely worth a watch.

We stayed in the hotels main building and the rooms were quite basic if I'm honest but clean and the maids were very good as well. We found the wardrobe space quite limited as there were 3 adults in 1 room and it looks like they just put another bed in there but everything else was catered for just 2 people sharing. The air conditioning was a life saver haha.

The reception staff were always friendly and and helpful when we needed them.

I have to be honest about the food and say it wasn't great, very repetitive and I found the breakfast buffet the worst of them all, so much so that I skipped breakfast almost everyday. The restaurant was so busy in the evenings that we sometimes struggled to find a table but I guess it's a busy time of year and if you went out of season it may not be an issue. Both bars were very good and we were always served quickly, but it seems that it is a custom to tip, there was a young waiter on the pool bar that was so helpful and friendly and worked so hard and always had a smile on his face.

A point I will make that they should fix is how slow and small the lifts are in the main building, for the amount of people they need more lifts to hold more people, they were also very slow but again like the restaurant this may be due to the time of year and how full the hotel was. We also had to get up pretty early to get a sunbed reserved by the main pool as this is were all the activities take place. Also, this may not be a problem for most people hopefully, but I had to use the nurse in the hotel due to an infection in my eye and the nurse can barely speak a word of English haha so that was difficult.

All in all, besides only a few down sides, we did have an amazing time and will return again :)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank estelleking1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelations0806, Guest Relations Manager at Batihan Beach Resort & Spa, responded to this review, 27 November 2014
Thank you indeed for your fantastic feedback about your recent stay at our Resort. We are delighted to know that you enjoyed your stay with us. Kindly accept our apology for the delayed reply. Thank you for your positive and negative comments and please note that we will do our best to avoid any negative comments as our guests' satisfaction is our main goal. It will be our great pleasure to host you soon again for another fantastic time at our hotel and all our team is looking forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Batihan Beach Resort & Spa

Property: Batihan Beach Resort & Spa
Address: Ilica Mevkii, Long Beach, Kusadasi 09440, Turkey
Region: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Kusadasi
#4 Family Hotel in Kusadasi
#5 Luxury Hotel in Kusadasi
#5 On the Beach Hotel in Kusadasi
#15 Romantic Hotel in Kusadasi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Batihan Beach Resort & Spa 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
Batihan Hotel Kusadasi

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