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“More than ok if you dont have a lot of expectations”

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Surtel Hotel Kusadasi
Ranked #68 of 154 Hotels in Kusadasi
Sibiu, Romania
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“More than ok if you dont have a lot of expectations”
Reviewed 16 September 2013 via mobile

I spend a week in this hotel. Everything was ok for me and for me boyfriend. The location for this hotel is the best in the entire Kusadasi. This was the reason for choosing this hotel. The food was good - a lot of salads and other cold food with fresh vegetables. The pool is very small and the water is cold, in my opinion. The best rooms in the entire hotel you will find at 3rd and 4th floor. The stuff is very polite but only if you put some money in the tip box.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elena V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Rugby, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 September 2013

We got there after a 3 hour transfer (not impressed), stated mini bar, but this was completely empty. Got up after 3 hours sleep to go for breakfast, well what can i say not much choice, turkish breakfast, and nothing else. No english breakfast, no toast, powdered orange juice and very little tea or coffee. Went for a walk to get something for breakfast, the location is excellent so no shortage of cafes, restaurants and bars. Tried the pool, only one row of sunbeds around the pool, wooden steps upto it and to the pool bar. No matter what time of day you go you only get drinks in plastic cups, felt like a two year old. Tried evening meal plenty of choice, salad, soup chicken, rice and dessert but it was like a stampede for the food so if you didn't get there early it was all eaten and you got told no more left, some people were like vultures. Caters mainly for eastern europeans and god can they eat it says all inclusive but some just take the piss. The room was a bit like a travelodge, very clean, some of the staff were very friendly but others couldn't be bothered if you were the wrong nationality.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 69colledge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nis, Serbia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 July 2013

Just got back from this hotel. After more than 20 hours of drive, I couldn't wait to get there and to drink a cup of coffee. When we got there, we went to the bar and realized that coffee time is only from 16:30 to 17:30 and you have it for breakfast. That was the first time to hear something like that. Food was really poor and most of it were vegetables, but also prepared in bad way. Breakfast was the same every single day, and the choice was very poor. Also, there weren't drinks for kids, such as hot chocolate, fruit teas, milk or yogurt, only Turkish tea, coffee, water and some juices that we couldn't drink. For lunch and dinner, we had only one meal, with no meat, and a lot of salads that were not always fresh. For the snack time, every day are hamburgers and nothing more. Lucky for us, hotel has a great location, and McDonald's is close, so we ate something. Rooms were supposed to be cleaned every day, but we only noticed that our beds were made. Sheets and towels are supposed to be changed every 3 days, but we had to chase the cleaning women if we wanted that. It is such a shame that hotel with great location and beautiful view has such a bad service

Room Tip: Rooms on 3rd and 4th floor have better view and less noise.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank micika27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kusadasi hotels

Bucuresti
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 July 2013

During first day of the July 2013, I was staying at Surtel Hotel along with 40 friends. We bought it for the price-quality reason , so we paid that we found. The hotel is placed in the Centre of Kusadasy,near the Harbor, and Old Town, the staff does its job, the food is poor, but you can find a lot of restaurants around.
View above the sea is spectacular, but you must take rooms on the third or fourth floor . All inclusive service is modest but the bartender Jimmy is great, he is doing a very good job at the bar, especially Jimmy’s cocktail. For those reasons with a small budget I would recommend this hotel.

Room Tip: rooms on third floor
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank COS_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, England, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 December 2012

We got this holiday rather cheap, I wouldn't pay silly money to stay here! The food was only luke warm and salad day in day out. The hotel is in a brilliant location but could do with a revamp and money being spent on it! The hotel is 5mins away from bar street and all the shops, we ate out quite a lot in the evening. Some of the staff were lovely! We asked if we could keep our room on and got told no, they said there was room with a shower in it so we could freshen up, it turned out to be the shower next to the pool. The rooms were very basic and if your looking for all inclusive alcohol you have a choice of vodka, raki, beer, and wine at times!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stara Zagora, Bulgaria
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 December 2012

I spend one week in Surtel hotel in the midle of september. If u choose a room with balkon - 3th and 4rth floor u will be regarded with best see view to Piegon Island and castle and Kusadasi ferry port and Skala Nuova. Every day we watch koming cruisers and enjoy to the seeview. On the top of the hotel there is a swiming pool and a nice bar with music, also with view. The stuff ismainly from young boys / helpfull / and speaking english. The position ot the Surtel is very close to the Old Town, bazars, Kervansarai. The food was not bad. If u are not pretendig for much extras Surtel is for u. For this money the hotel gives u a best position in town. In the night there is s music from the night bars and discotek in the Old Town. Around 5 in the mornign there is a pray from the local mosque. Not so big problem, i think is a part from a local ecsotic.

  • Stayed September 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bichoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2012

Just returned fron Surtel Hotel.Don't believe anything that the write ups tell you! I wouldn't even give it two stars! I would NEVER, EVERE, stay here again, even it were free! Arrived after a very long night and after having survived over a 3 hour transfer from Bodrum airport, dumped at the side of the road, no one to meet us. We were given a room by a rude man on reception and left to find it! It was awful! The room stank of drains the view was over rooftops and rubbish. I asked for another room, was given it, the room was as bad only a slightly better view, I said I wasn't happy and would see our rep from Falcon later that morning. I asked our rep if she could place us anywhere else as this was nothing like what we booked, she said no and that that hotels often lied on their sites, with reviews and pictures being falsified. She tried to get us another room and we were told that we could have 'the best room in the hotel' on Thursday. (This was Monday). We said ok. The food....well all I can say that if you like salad for breakfast, dinner and tea and re-cycled food, you will be fine! Again, truly awful. Flies on the food and just salads and nothing substantial to go with it, ever! We were all inclusive but ate out. All inclusive....what a joke! You were not allowed to help yourselves to some foods, strictly governed by times, I was not allowed dessert one night because at 9pm they pack away regardless of whether or not you are still eating. No ice creams or anything throughout the day, only beer, raki and vodka and lots of empty bottles on display, not even allowed water at certain times of day and definately not at night! The hotel is right in the centre of everything and the noise from the club across the road goes on till 5am, had to sleep with earphones in. Then the calls to prayers, hotel surrounded by at least 4 mosques, all calling to prayers from 5.30am until after 10pm through pa systems, sleep??? none! There was no entertainment at the hotel at all. The pool was far too small for the amount of guests, not enough beds either. The pool area was filthy, the pool was filthy, no one came to check the water or clean whilst we were there. It is a health and safety nightmare too, I fell on a wet floor, there were no signs out and staff were not bothered at all. Our 'best room in the hotel' was just the same as the rest only with a living room! Still smelly, better view but could not go on the balcony as the air con water pipe was left on the floor, water pouring out of it and it was always covered in dead flies. The view from the bedroom was like an air con graveyard along with rubbish, pigeon pooh in abundance and dirty underwear and swimwear!! Oh and in the restaurant near the window is an area where all the pigeons go the pooh, it was disgusting!!
All services end at 11pm and that's that! This hotel caters to eastern europeans, russians, and local turkish, if you are one of them you get help with your luggage, help to your room etc etc. English? No chance! Got the impression that they don't like us!
All the bedding and towels, clean but dated and grey looking, our maid did try her best though and there were one or two staff that did their best.
My advice, don't stay here, don't believe what you read anywhere and it is less than two star.

Room Tip: There are no good rooms.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anon1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surtel Hotel Kusadasi

Property: Surtel Hotel Kusadasi
Address: Ataturk Bulv. No:20 Kusadasi Merkez, Kusadasi 09400, Turkey
Region: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Swimming Pool
Hotel Style:
Ranked #68 of 154 Hotels in Kusadasi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Surtel Hotel Kusadasi 3*
Number of rooms: 90
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