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“worst hotel ever”

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Surtel Hotel Kusadasi
Ranked #68 of 155 Hotels in Kusadasi
Chesterfield, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“worst hotel ever”
Reviewed 14 November 2013

Looking at this years reviews things have not changed.
The only thing going for it is the location, which was perfect
for everything.
The staff were pig ignorant,if we asked them anything they just looked at you
as though we were dirt.
we were all inclusive but after first day we dined out,
drinks we couldnt keep climbing the rickery stairs to the bar,
would have been great if the downstairs one was open.
When we arrived there we were greeted with no water for shower
and no water to drink,that was shocking we had to wait until mornin,
good job i had a small bottle of juice in my bag.
Three more days we came to be greeted with
no water again and lifts were broke
rooms were cleaned very well,
but this hotel didn`t like english or cater for them.
Worst place to stay never again..

Room Tip: just find another hotel that would be best.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pauline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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132 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Izmir, Turkey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 October 2013

The reception staff were friendly and helpful and the room was large and airy and very clean. The view from the balcony was a beautiful view of the harbour...so we watched the ships leave. The hotel is in a very good, central location and is a good base to explore the surrounding areas.The breakfast was fresh and typically Turkish although there were scrambled eggs too. I would highly recommend this hotel for its location alone.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Georgie25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 October 2013

For the money we spent is perfect. For the stars which is, the quality of service is on top level. The staff is very kindly and helpful. The food is fresh and different daily. We spent a week with my girlfriend and their parents who also liked the hotel .

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Halil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 September 2013

I recently stayed here with my husband and brother and sister in law after saving very hard all year for an all inclusive, relaxing holiday. Where do I start?

Everyday the food was the same. Boiled egg, bread & jam for breakfast. Lunch only consisted of a plain, flat burger and when it came to dinner time, we walked into the 'restaurant' saw what was on offer (dried out salad, bread, soup and occasionally chips & chicken) and walked straight back out. We ate outside the complex most of the time which defeated the object of staying all inclusive. Hot drinks were only available at breakfast time and at 16:30 which were given in plastic cups and when we asked where the hot drinks were the staff replied "no coffee" in a rude and abrupt manner.

Day 1- we got stuck in the lift for 15 minutes and from then had to use the stairs which usually wouldn't be a problem but there were rather a lot so make sure you're fit if staying here.

Day 2- the light switch in bathroom of one of our rooms fell off the wall

Day 3- I went to bed earlier than my husband this night and when my husband arrived back to the hotel room he couldn't open the door. We tried to open it for ages but it wouldn't budge. So my husband had to go downstairs to get a member of staff who couldn't open the door either and said that we would have to wait until the next day to sort it out. When we asked what we were supposed to do, the member of staff looked at us and shrugged his shoulders, suggesting my husband would have to wait in the hallway until the morning. Dissatisfied with the response my husband and I had to continue trying to open the door ourselves and luckily we eventually opened the door,

Day 4- we got locked out of the room again.

Day 7- my sister in law slipped on the wet floor on the way to the pool and hurt her back and her head, if there would have been some wet floor signs than this may have been prevented.

Day 9- we bought some water and took it to the hotel room to put in the fridge to cool down because it was hot and to my complete shock found that our fridge had been taken. We went to report it at reception and they advised that it had been taken to be repaired and would be back later that day. That was the last time we saw a fridge.

We didn't use the pool- it was filthy and we didn't see it get cleaned whilst we were there. The staff members were rude and unapproachable, except for 2 (Jimmy & the maid) there were no smiles, "good morning", and no desire to help us, and to be quite honest, who can blame them when they have to work there?

The sunbeds were broken so we couldn't sunbathe and the chairs at the bar were also broken and there was not a safety sign at all to be seen.

We go away abroad all inclusive every year and this holiday was by far the worst I've ever experienced. All 4 of us experienced sickness & upset stomachs which I know is common when going away but not to this extent.

We spent a lot of the holiday being exhausted because of the loud music playing close by throughout the night. I had an allergic reaction affedting my face & also ankle, im not sure what it was from but i have never expience this before.

If you're looking for somewhere to get a view of the beautiful scenery - the most you can expect here is the view of buildings, roof tops & car parks.

The transfer time was at least an hour and half, not the 40 minutes we were advised. I was so relieved to be going home at the end of the holiday. Kusadasi is such a lovely place, this hotel really didn't do it any justice and we went to some lovely places outside of the complex. I would recommend The Lady's Beach. The times we spent outside the hotel we enjoyed and had a good laugh, if we didn't laugh I think we would have cried.

Room Tip: Do not stay at this hotel. You will waste a lot of money.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jill0856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kusadasi hotels

Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 September 2013

dont book this hotel if your english, food very poor the all inclusive is a joke tea and coffee only available at breakfast and 16.30 after that they just say NO. the bar is very basic opens when it suits them or when the staff are available, the restaurant is a trip hazard and slippery when drinks are spilt they dont rush to wipe it up, if your brave enough to eat in this hotel get there at the opening time because when the food is gone you will be left with bread and a bit of worn out salad. the rooms are basic our door had a mind of its own got locked out several times the same with the bathroom which always had a sewage smell in the mornings, light switch fell off the wall when used. swimming pool was freezing, to small enough room for 20 people in a hotel with 400 rooms a joke,i have stayed in turkey many times and payed less than this hotel and its been very good value for money. staff need to be more friendly they tend to blank the english only one friendly staff member his name is jimmy he made us feel welcome, the one and only lift had a mind of its own. now for the good points once you step out of the hotel your with in easy reach of all the bars and shops, cafes, beaches and the views are very good i would go back to kusadasi its a lovely place.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kevin r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 September 2013

We went in a sizeable family group here last year, hotel was a 3 rating so we expected average, but clean and basic so any extras would be a bonus. Staff were lovely, hotel was quirky, as the pool and the bar was on the roof. Pool was a bit small, but you couldnt avoid the views from the roof terrace around the old town and across the harbour. The views were amazing, and this little hotel proved to be a really chilled place to be. Rooms were clean, housekeeping was fine, you could always get something to eat, drinks were a bit basic (beer, vodka, wine, raki, gin), not much in the way of dark spirits, but we managed.

There were 3 or 4 mosques across the city, and in view of the terrace, and when they all went off it was actually amazing, I found it a very surreal and beautiful experience, although my Mum found it a racket - we all had different opinions. BIg cruise liners regularly pulled in for a stop, and they were fantastic to see from the roof, and you could almost touch them from where we were situated (hotel front was up a side street and this hotel was a tower block on street hotel).

The location was perfect, we were in the centre of everything, we went drinking and shopping most nights after the all inclusive had finished, and you could get everywhere from the hotel, sort of a hub and all the good places were in streets radiating out from it. Kusadasi itself was a beautiful, vibrant place, and you could get to Ephesus 20 minutes away which is a must see. We saw some reviews by people before we went, but they were the usual professional moaners, as there was nothing that bad there - it could be improved but hey, 3 star hotel, cheap holiday.

We would go back to Kusadasi tomorrow if we could, and stay at Surtel too it was that quirky.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sibiu, Romania
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2013 via mobile

I spend a week in this hotel. Everything was ok for me and for me boyfriend. The location for this hotel is the best in the entire Kusadasi. This was the reason for choosing this hotel. The food was good - a lot of salads and other cold food with fresh vegetables. The pool is very small and the water is cold, in my opinion. The best rooms in the entire hotel you will find at 3rd and 4th floor. The stuff is very polite but only if you put some money in the tip box.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elena V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surtel Hotel Kusadasi

Property: Surtel Hotel Kusadasi
Address: Ataturk Bulv. No:20 Kusadasi Merkez, Kusadasi 09400, Turkey
Region: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Swimming Pool
Hotel Style:
Ranked #68 of 155 Hotels in Kusadasi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Surtel Hotel Kusadasi 3*
Number of rooms: 90
Reservation Options:
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