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“give the surtel a miss”
Review of Surtel Hotel

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Surtel Hotel
Ranked #79 of 155 Hotels in Kusadasi
Reviewed 17 June 2014

the hotel is centrally situated but noisy with music until 4am.food everyday same,no variety and sweets terrible, we were all inclusive but drinks were only vodka raki wine and beer ,no local spirits, do not get transfers with atik transfers from hotel because they don,t turn up.all in all very disappointed with hotel

Room Tip: by pass the hotel
  • Stayed: June 2014, travelled as a couple
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4  Thank MARLENE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 - 33 of 143 reviews

Reviewed 11 June 2014

The best thing was the location and the view from our room. The price of the room with sea view was convenient. The view of the city, Piggeon Island and the port with cruises were very nice. However, there was no WiFi available in the room and breakfast was reduced, which is a pity because the breakfast room had lovely views. In a moment there was practical nothing on the table.
There are many and different shops in Kusadasi. Be careful with prices, they can tell you the same price in Euros as in Turkish Liras, which means they are charging you three times the real price.
The city needs plenty of renovation.

  • Stayed: April 2014, travelled as a couple
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Thank Edu-Adri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

I went to this hotel for 7 nights, all inclusive offer. The receptionist did not speak English good, he was not able to navigate us to the beach or to the mosque. The room was quite nice,but the minibar,the whole fridge was missing, tv had only 20 Turkish channels and the smell from the bathroom was unbearable. For these 7 days room has been cleaned 2 times, but with "cleaned" I mean they did not dust the furniture or clean the bathroom. Towels have been changed twice. In the night the loud music from the bars and discos around the hotel was so loud that even when we close the balcony door we were not able to sleep - and I mean we are young couple -I am 27 and my boyfriend is 24. I wish I could say that's all,but its not. The "All inclusive" was indescribable. We had like 10 salads- tomatoes, cucamber, cabbage, carrots and my favorite parsley ONLY. Portions were so small that we need to ask the cookers to put some more. They do not allow you to put as much as you want from the main dishes (which are 2-3 only). No fruits, only 3 desserts every single day. The breakfast is always the same each morning, in the afternoon you have one small hamburger and cookies. Lets talk about the drinks included - vodka, wine, Turkish rakia and beer... You can get one of course if you have the patience to wait for 10-15 min at the bar for the waiter to finish his phone call... Forgot to say that if you are not from the first people at lunch or dinner you will need to eat you meal with small forks (dessert fork) as there are not enough utensils for the guests.
Pool and outside tables - I hope you all get sunny weather, because if you don`t you will need to clean the tables and sun beds by your own.
The staff- they quite ignore us, I don`t know was this because we are Bulgarians or just because they are rude.
So, my advise is - DON`T YOU EVER THINK ABOUT GOING THERE!

Room Tip: Don`t choose our room 421
  • Stayed: June 2014, travelled as a couple
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3  Thank BKorsemova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

I ve stayed here with my girlfriend for 7 days .
It is a good hotel if you do not expect much form the money you payed ( it is a rather cheep price hotel)
So breakfast was the same in all days egg , milk , coffe orange jucie some salami not to bad
Most of lunch where different , and some times at dinner you would have something from lunch but still fresh not so bad .
They have a swimming pool on the roof wich is pretty neet with a bar and you can drink beer wine turkish racky and vodka , and some tipes of juice , indeed they serve you in plastic coups because you are at the pool and you don not want to break glass there !
Coffe was at an automatic filter so you hade to serve yourselff , again not a problem from my point of view.
Regardin the location you could not find a better hotel it is right in the middle of town.
As a conclusion if you wannt to have breakfast , lunch and dinner it s ok , spend a little time at the pool it is great , butt if you are the type who spents half of day in hotel you will not enjoy time here

Advice. It was worth it

Room Tip: Chouse one with sea view you will see the ships leaving the harbour
  • Stayed: September 2013, travelled as a couple
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3  Thank Marty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

Looking at this years reviews things have not changed.
The only thing going for it is the location, which was perfect
for everything.
The staff were pig ignorant,if we asked them anything they just looked at you
as though we were dirt.
we were all inclusive but after first day we dined out,
drinks we couldnt keep climbing the rickery stairs to the bar,
would have been great if the downstairs one was open.
When we arrived there we were greeted with no water for shower
and no water to drink,that was shocking we had to wait until mornin,
good job i had a small bottle of juice in my bag.
Three more days we came to be greeted with
no water again and lifts were broke
rooms were cleaned very well,
but this hotel didn`t like english or cater for them.
Worst place to stay never again..

Room Tip: just find another hotel that would be best.
  • Stayed: May 2013, travelled as a couple
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4  Thank Pauline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2013

The reception staff were friendly and helpful and the room was large and airy and very clean. The view from the balcony was a beautiful view of the harbour...so we watched the ships leave. The hotel is in a very good, central location and is a good base to explore the surrounding areas.The breakfast was fresh and typically Turkish although there were scrambled eggs too. I would highly recommend this hotel for its location alone.

  • Stayed: October 2013, travelled as a couple
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2  Thank Georgie25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

For the money we spent is perfect. For the stars which is, the quality of service is on top level. The staff is very kindly and helpful. The food is fresh and different daily. We spent a week with my girlfriend and their parents who also liked the hotel .

  • Stayed: September 2013
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4  Thank Halil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surtel Hotel

Address: Ataturk Bulv. No:20, Kusadasi 09400, Turkey
Region: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Swimming Pool
Hotel Style:
Ranked #79 of 155 Hotels in Kusadasi
Price Range: £20 - £40 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Surtel Hotel 3*
Number of rooms: 90
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