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“Hampton and Hilton: Bump It Up A Bit”

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Hampton by Hilton Bursa
Ranked #3 of 48 Hotels in Bursa
Certificate of Excellence
The Midwest
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Hampton and Hilton: Bump It Up A Bit”
Reviewed 18 March 2014

Don’t get me wrong these could be fantastic properties but Hilton is going to need to train their staff better here. I survived the needing to add more to the room rate because there was more than one person in the room but the rates aren’t great rates by comparison in Turkey and this certainly isn’t as much of a luxury property as they may think or claim but the Hampton and Hilton both are "nice" facilities. We actually got placed at the Hampton Inn. We stay at Hamptons and Hiltons all the time. Both properties need work. For instance, if a part of the restaurant is reserved, put up signs but don’t be upset when people take seats in a reserved area. Maybe one of the group of people who were working on an instagram display could have handled that chore. You could have assembled a mid-sized automobile with that many people. Also, there is allegedly a hotel store at the Hilton but it didn’t seem like much of a store unless you wanted cheap tourist items or cigarettes. Also, some of us want to sit outside for the fresh air, not to smoke. Think about having a smoke free section outside for dining. Even outside it is still considered second hand smoke. Next, instead of moving tired and torn lobby furniture to a corner of the lobby where people will likely still notice it, replace it or recover it. Outside, how much do you need to dig up in front of two fairly newer properties? A good hotel does not look like a construction zone. In addition, being at the Hampton and wanting to utilize the pool in the Hilton was like a bad sitcom. The bill for that would have been $80 for about an hour on the morning of our check-out. We were sent to the Hilton then back to the Hampton and finally back to the Hilton and then to the spa. It is always good to have desk staff be upset because you didn’t follow their command. That was the only part of all of this that actually made me laugh out loud. At the spa, the staff there informed me that my credit cards and my Turkish debit card were all not working. However, I was using my Turkish debit card all across our trip to Bursa including right there in the hotel. There is a slight possibility the staff didn’t know how to use the machines. Good news is I didn’t waste my Hilton points on any of this. Bright spots for these properties all involve the Hampton staff who worked hard to make up for some not so great circumstances. There was one remarkable employee we encountered at the Hilton who was a gem. She appeared to be running the bar/café in the lobby. If she is not in charge of this area on a regular basis she should be. After we were asked to leave the restaurant (another reserved area with a few signs in one section but not across the dining room) she seated us in the bar/café in the lobby. This young woman was what I would call “old school” Hilton. It is the kind of service Hilton is known for. Later we returned for coffee and she again went beyond expectations. I have stayed at other Hiltons in Istanbul and Ankara and have found them to be fantastic but if Hilton is going to jump in to the Turkish market and expect loyalty from those of us who travel here regularly, they are going to need to bump it up a bit in Bursa.

Room Tip: Ask for their better rooms on higher floors to avoid street noise.
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  • Stayed March 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank CitizenB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Istanbul, Turkey
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2014

Good location, modern architecture, nicely decorated rooms, very comfortable bed, but...
A noisy A/C may cancel out all the compliments... The air conditioner runs either like a jet plane or you have to turn it off...

Room Tip: Just pick one :)
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  • Stayed February 2014, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Turgay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 February 2014 via mobile

I stayed 4 nights with my family. I enjoined my days there. Every thing was perfect. Breakfast was fine . Location is very good, the rooms are stylish with comfortable furniture . Very good and cooperative team. The hotel is near to every thing. It is located in quiet and nice area . I recommend that hotel very much

Stayed January 2014
Helpful?
Thank MohamedO592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
679 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
Reviewed 26 January 2014

This is a Hilton hotel anyway, so there's some quality standards that are always present.

So on my review I will just mention the details behind the usual stuff we can find on a Hilton hotel in any part of the world.

1. The poor english of the employees, in same cases is not even poor...is zero!
2. The slow wi-fi connection, is not acceptable on a hotel with this rate.
3. The breakfast sellection available are too much related to Turkey. For me is not a problem, but on a hotle like this a international breakfast sellection, would be appreciated.

Despite the 3 details above, off course this is good option for accomodation in Bursa. Confortable, quite, safe and with free car parking.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrique d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 January 2014 via mobile

I stayed there for 2 night. very clean and comfortable. design and equipments of the rooms was modern and up to date. Flow ness of water in the floor of bathroom during showering made it unsecured. For Connection to the internet you need to do some adjustments for registration.
The only facilities of hotel was breakfast and gym with average quality. I think with some improvements in services it will be more bonny.

Stayed January 2014, travelled on business
Helpful?
Thank Farid_606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turkey
Level Contributor
250 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
Reviewed 31 December 2013

This hotel ticks all the boxes in terms of a quality hotel that exceeds all expectations. Situated on a main highway into Bursa the hotel is easy to find and offers complimentary car parking in a secure car park under the hotel. A taxi into the town centre costs just 16 TL so park up and forget about your car its much easier to just take a cab.

Next to the hotel is a large cafe and the Ozdilek department store. Upon arrival you are greeted and treated in a very friendly and professional manner. The layout of the hotel is tasteful and of good quality. You feel like you are staying in somewhere that knows how to look after their guests and when you get to your room you realise that your initial thoughts were right - for what they charge this just has to be the best place to stay in Bursa!

The hotel room is furnished and decorated to a high standard that would not be out of place in many 4 star European Hotels. The bathrooms are beautifully designed and the beds are very very comfortable. Although right by a main highway there is no noise. The room has climate control and all the tea / coffee amenities that you would expect. There is also free Wi-Fi at this hotel.

We did not stop for an evening meal here since Bursa is the home of the Iskender Kebab, a delicacy we were determined to try at its birthplace restaurant in town. However, the breakfasts were very good. A wide choice of cooked breakfast and continental Turkish is on offer including a selection of pastries.

Outside the hotel had been decorated with a tree for the New Year and the lights around the main foyer gave it a very warm and welcoming feeling. I really cannot praise this hotel enough. I would definately recommend it as being one of the top hotels in the area and I would stop here again without any hesitation.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TAVAKLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bursa, Turkey
1 review
Reviewed 27 November 2013

Great value for money. Modern and new. Easy location. Ideal for business trips. Iron is in the room. Great value for money. Modern and new. Easy location. Ideal for business trips. Iron is in the room.Great value for money. Modern and new. Easy location. Ideal for business trips. Iron is in the room.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Derya Ozcan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton Bursa

Property: Hampton by Hilton Bursa
Address: Istanbul Caddesi No: 349, Bursa 16210, Turkey
Phone Number:
Region: Turkey > Bursa Province > Bursa
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 48 Hotels in Bursa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hampton by Hilton Bursa 3*
Number of rooms: 107
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