Don’t get me wrong these could be fantastic properties but Hilton is going to need to train their staff better here. I survived the needing to add more to the room rate because there was more than one person in the room but the rates aren’t great rates by comparison in Turkey and this certainly isn’t as much of a luxury property as they may think or claim but the Hampton and Hilton both are "nice" facilities. We actually got placed at the Hampton Inn. We stay at Hamptons and Hiltons all the time. Both properties need work. For instance, if a part of the restaurant is reserved, put up signs but don’t be upset when people take seats in a reserved area. Maybe one of the group of people who were working on an instagram display could have handled that chore. You could have assembled a mid-sized automobile with that many people. Also, there is allegedly a hotel store at the Hilton but it didn’t seem like much of a store unless you wanted cheap tourist items or cigarettes. Also, some of us want to sit outside for the fresh air, not to smoke. Think about having a smoke free section outside for dining. Even outside it is still considered second hand smoke. Next, instead of moving tired and torn lobby furniture to a corner of the lobby where people will likely still notice it, replace it or recover it. Outside, how much do you need to dig up in front of two fairly newer properties? A good hotel does not look like a construction zone. In addition, being at the Hampton and wanting to utilize the pool in the Hilton was like a bad sitcom. The bill for that would have been $80 for about an hour on the morning of our check-out. We were sent to the Hilton then back to the Hampton and finally back to the Hilton and then to the spa. It is always good to have desk staff be upset because you didn’t follow their command. That was the only part of all of this that actually made me laugh out loud. At the spa, the staff there informed me that my credit cards and my Turkish debit card were all not working. However, I was using my Turkish debit card all across our trip to Bursa including right there in the hotel. There is a slight possibility the staff didn’t know how to use the machines. Good news is I didn’t waste my Hilton points on any of this. Bright spots for these properties all involve the Hampton staff who worked hard to make up for some not so great circumstances. There was one remarkable employee we encountered at the Hilton who was a gem. She appeared to be running the bar/café in the lobby. If she is not in charge of this area on a regular basis she should be. After we were asked to leave the restaurant (another reserved area with a few signs in one section but not across the dining room) she seated us in the bar/café in the lobby. This young woman was what I would call “old school” Hilton. It is the kind of service Hilton is known for. Later we returned for coffee and she again went beyond expectations. I have stayed at other Hiltons in Istanbul and Ankara and have found them to be fantastic but if Hilton is going to jump in to the Turkish market and expect loyalty from those of us who travel here regularly, they are going to need to bump it up a bit in Bursa.
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