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“Comfortable rooms and helpful reception staff”
Review of Novotel Kayseri

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Novotel Kayseri
Ranked #4 of 37 Hotels in Kayseri
Certificate of Excellence
Saskatoon
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable rooms and helpful reception staff”
Reviewed 29 June 2014

We stayed only one night at the NK hotel and found the room to be comfortable and the location convenient to the airport as we had to catch an early morning flight. The reception staff were helpful in that they understood some English and directed us to a mall where we could find a restaurant. There is not much in the way of tourist attractions in this city, so I can not recommend any sights to see.

Thanks NK Hotel

Room Tip: All rooms seem to be suitable for traveler but we stayed on a non-smoking floor as we are non smoker...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColdinSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri, responded to this review, 3 July 2014
Dear Guest ;

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri.

Sincerely Yours,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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177 reviews from our community

Traveller rating
    75
    72
    22
    4
    4
See reviews for
31
36
13
74
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Pelham, Canada
Level Contributor
200 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 18 June 2014

A nice 4 star hotel for an overnight stay. The room was very nice and comfortable with a good sized bathroom. It is a modern hotel with all the amenities. Wifi worked very well in the room.We had a very difficult time finding the hotel with a lack of signage in and around Kayseri. We eat at the hotel as it we did not see any restaurants in the nearby area. Dinner was good but probably a bit more expensive than necessary.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bankerross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri, responded to this review, 20 June 2014
Dear Guest ,

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri.

Sincerely Yours,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 April 2014 via mobile

Rooms are clean and there are friendly staff. Dinner is slightly over expensive for type of food served and meals are small. Starts would be needed with mains if you are very hungry! I would recommend the pasta. Breakfast is excellent. Wifi in rooms is good.

Stayed April 2014, travelled on business
Helpful?
Thank TravelerExplorerD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri, responded to this review, 21 May 2014
Dear Guest,

We would like to thank you for staying with us at novotel Kayseri during your recent visit and for taking the time to share your valuable comments.

We look forward to the pleasure of welcoming you back to Novotel Kayseri in the near future.

Sincerely Yours,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Povoa de Varzim, Portugal
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 1 March 2014

This hotel is very close to the airport and the taxi price not to high. It is also around 30 minutes from the industrial zone OSB. The quality is average novotel standards. The breakfast is nice but don't be late the staff is eager to rush after 10:00.

European standards.

Room Tip: Pleaseask for a room far away from the train line! Far from the 119 or 120 i am not sure.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antonio L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri, responded to this review, 21 May 2014
Dear Mr. Antonio ;

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri.

Sincerely Yours,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
225 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 10 January 2014

My friend and I spent a night at the Novotel Kayseri before flying out the next morning. The hotel is located just 5 minutes away by car from the airport and is about a 30 minute walk from the center of town (or just a short taxi ride – approx. 15 TL).

The hotel itself is clean and modern, with free parking and internet. The room was a standard Novotel room with comfortable beds, a decent size TV, reasonably priced beverages in the minibar, and a modern bathroom. Service was adequate at the hotel, although when checking out the agent tried to charge us for a pre-paid reservation (which was quickly resolved when the manager intervened).

Overall the Novotel Kayseri was a comfortable place to spend the night and a good option if transiting through the city.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aram K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, Yönetici at Novotel Kayseri, responded to this review, 14 February 2014
Dear redeyetra...

Thank you for taking the time to answer our questionnaire.

We very much appreciate your comments regarding your stay at the Novotel Kayseri.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 January 2014

This hotel is conveniently located for Kayseri airport. It's fairly new and the furnishings and design are all modern and functional. The rooms are a fine size (although our non-smoking room still smelt quite strongly of smoke). They lay on a pretty good spread for breakfast.

Our only complaint is the service we encountered on trying to check in. At first the staff at the reception desk claimed not to be able to find our booking (we had booked through an online agent) and didn't seem to be that bothered about finding us a room. We had to ask for the manager who was eventually able to find our booking, but we had to wait about 20 minutes and their attitude left a lot to be desired. That said another lady who was behind the reception desk when we came down later was very friendly and gave us good directions to Kayseri city centre.

This may be the best you can find in Kayseri but you should definitely manage your expectations!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zuleikadobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, Yönetici at Novotel Kayseri, responded to this review, 14 February 2014
Dear zuleikado...

Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Kayseri

Property: Novotel Kayseri
Address: Yeni Pervane Mah. Kocasinan Bulv. No:163 Argincik, Kocasinan, Kayseri 38110, Turkey
Region: Turkey > Kayseri Province > Kayseri
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 37 Hotels in Kayseri
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Kayseri 4*
Number of rooms: 96
Reservation Options:
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