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Hilton Kayseri
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Reviews (623)
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Reviewed 8 June 2014

In the center of city with beautiful view of square comfortable rooms and peaceful athmosphere nice personnel. Ease for transportation to anywhere in the city also close to touristic and historical places

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Burak U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serpil_guney, Genel Müdür at Hilton Kayseri, responded to this reviewResponded 29 September 2014

Thank you for such wonderful comments regarding your short stay at Kayseri Hilton hotel - they are very much appreciated and I look forward to welcoming you back in the near future. Also I am happy to share with you that renovation of the Hotel is ending soon.


Kind Regards

Serpil Güney
Hilton Kayseri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

We checked in to the hotel, where I had made a book for a Junior suite. The staff checked me in to a standard double room, without checking the reservation detail (where I also noted I wanted to have a room on high floor and non-smoking room).

Changed to the "Junior suite", on a smoking floor, with dirty curtains and dirty walls.

The concept of Junior suite is very different to what I know, where there should be another retreating area with at least a couch and TV. The extra room connected to the bedroom has only a one-person armchair and a mini bar. No TV.

I complained about the setting of the room but staff insist this is the arrangement they can do. The room costed 50 EUR more than a standard double, I regreted to have paid the difference.

The breakfast was very ordinary. Omlette and usual Turkish fair.

Room Tip: The rooms on smoking floors smell terrible. Please ensure you have a room on a non-smoking floor if you are not a smoker.
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank stephytse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

The hotel is in a perfect location. It is close to the center of the city and the landmark historic fortress. In addition it is close to the remarkable, new Seljuk Museum. (You are in Seljuk territory here, might as well learn all about thisTurkish dynasty!)
Hotel rooms are large and well maintained. The bathroom fixtures are a bit dated but function well. The view from our room on the east side of the seventh floor was quiet good. The Turkish specialties served in the scenic restaurant on the 12th floor were well prepared and professionally served.
The one drawback for us was the loud (very loud) music being played in their City Pub.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rami Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014 via mobile

The good news are: The hotel is right in Kayseri city centre. Very nice view to erciyez mountain out of my room. 6. th Floor. Standard category.
About 25-30 min drive from the airport. Have to walk slalom to enter the hotel,cause cars are parking right in front of the door. Very nice reception staff welcomes me in Kayseri. In the lobby i feel like back in the 80th. Very old interrior.
Up in my room, same thing. The interrior never changed since the hotel opened. Furniture and bathroom very old and broken and dirty. AirCon broken and cant be fixed. So 35 degrees 3 nights. No sleep. Room service very nice but, promised 25 min, took about 50 min.
Breakfast was a desaster.
The cheese and sausages lookes like from yesterday.
But in all cases and my complains, the staff was very nice and professional. Thank you at least for this... Will try another hotel in May!

Stayed: February 2014, travelled solo
Thank Turkstarhost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Very best... Clean and modern interior. Professional, helpful staff, make this the premier property in the region. On-site Restaurant and Bar extremely handy in winter inclement weather. Highly recommended. Great quality for reasonable expenditure.

Stayed: January 2014, travelled on business
Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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