I am a frequent business traveller and have been to all the hotel chains around the world. This is my first comment about any hotel ever. Normally I have a high "complaint" threshold. I decided to write this comment here because both hotel managers were "not available" to receive my feedback at the hotel.
I booked 2 family rooms on 11th floor at this hotel during the Easter holidays in 2014, 1 for my family and 1 for my brother-in-law's family. Below is a list of problems we faced during our stay:
1. First of all the rooms were not clean upon arrival. We took pictures of the dust on furniture to show to the hotel managers whom we couldn't meet!
2. Extra beds and cribs for children were not ready in the rooms upon arrival, although this was specifically mentioned in the reservation. It took several phone calls to get them. Similarly, sofa bed linens arrived at midnight. One of the cribs were broken, and this was the last one.
3. The worst was the construction in the next room. We had no warnings during check in about the construction which was really loud. We were told that noise would stop at 5pm, but it didn't. I first called the hotel lobby to take action but nothing happened. Finally I had to chase away the contractor myself around 7:30pm. I never understood why the construction was approved in one of the high seasons in the first place.
4. The final drop was the live music on the 12th floor. It went on until 1am next day and this meant none of us could have peace and quiet until then. Again no warnings were made.
In short, I do not recommend anyone to stay in this particular hotel. (I have stayed in other Hilton hotels where I got the expected quality). Spend your money elsewhere in Kayseri, and save yourself the trouble. You have been warned.
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- Also Known As:
- Kayseri Hilton