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“Hilton is only in the name of this hotel, not in the rest”
Review of Hilton Kayseri

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Hilton Kayseri
Ranked #2 of 37 Hotels in Kayseri
Certificate of Excellence
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Hilton is only in the name of this hotel, not in the rest”
Reviewed 21 June 2014

I am a frequent business traveller and have been to all the hotel chains around the world. This is my first comment about any hotel ever. Normally I have a high "complaint" threshold. I decided to write this comment here because both hotel managers were "not available" to receive my feedback at the hotel.

I booked 2 family rooms on 11th floor at this hotel during the Easter holidays in 2014, 1 for my family and 1 for my brother-in-law's family. Below is a list of problems we faced during our stay:
1. First of all the rooms were not clean upon arrival. We took pictures of the dust on furniture to show to the hotel managers whom we couldn't meet!
2. Extra beds and cribs for children were not ready in the rooms upon arrival, although this was specifically mentioned in the reservation. It took several phone calls to get them. Similarly, sofa bed linens arrived at midnight. One of the cribs were broken, and this was the last one.
3. The worst was the construction in the next room. We had no warnings during check in about the construction which was really loud. We were told that noise would stop at 5pm, but it didn't. I first called the hotel lobby to take action but nothing happened. Finally I had to chase away the contractor myself around 7:30pm. I never understood why the construction was approved in one of the high seasons in the first place.
4. The final drop was the live music on the 12th floor. It went on until 1am next day and this meant none of us could have peace and quiet until then. Again no warnings were made.

In short, I do not recommend anyone to stay in this particular hotel. (I have stayed in other Hilton hotels where I got the expected quality). Spend your money elsewhere in Kayseri, and save yourself the trouble. You have been warned.

Room Tip: If you want to make sure you get a good room, call the hotel and ask if there is construction in any...
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  • Stayed April 2014, travelled with family
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    • Cleanliness
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Helpful?
4 Thank Gökhan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Ankara
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

Well organized hotel at the heart of Anatolia. Good service and acceptable room conditions. Good for short business trips. Great location. Standart Hilton type room, nice table to work with your laptop.......

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank NA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ankara, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

In the center of city with beautiful view of square comfortable rooms and peaceful athmosphere nice personnel. Ease for transportation to anywhere in the city also close to touristic and historical places

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Burak U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serpil_guney, Genel Müdür at Hilton Kayseri, responded to this review, 29 September 2014
Thank you for such wonderful comments regarding your short stay at Kayseri Hilton hotel - they are very much appreciated and I look forward to welcoming you back in the near future. Also I am happy to share with you that renovation of the Hotel is ending soon.


Kind Regards

Serpil Güney
Hilton Kayseri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankara, Turkey
Level 5 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 May 2014

We checked in to the hotel, where I had made a book for a Junior suite. The staff checked me in to a standard double room, without checking the reservation detail (where I also noted I wanted to have a room on high floor and non-smoking room).

Changed to the "Junior suite", on a smoking floor, with dirty curtains and dirty walls.

The concept of Junior suite is very different to what I know, where there should be another retreating area with at least a couch and TV. The extra room connected to the bedroom has only a one-person armchair and a mini bar. No TV.

I complained about the setting of the room but staff insist this is the arrangement they can do. The room costed 50 EUR more than a standard double, I regreted to have paid the difference.

The breakfast was very ordinary. Omlette and usual Turkish fair.

Room Tip: The rooms on smoking floors smell terrible. Please ensure you have a room on a non-smoking floor if...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephytse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 12 April 2014

The hotel is in a perfect location. It is close to the center of the city and the landmark historic fortress. In addition it is close to the remarkable, new Seljuk Museum. (You are in Seljuk territory here, might as well learn all about thisTurkish dynasty!)
Hotel rooms are large and well maintained. The bathroom fixtures are a bit dated but function well. The view from our room on the east side of the seventh floor was quiet good. The Turkish specialties served in the scenic restaurant on the 12th floor were well prepared and professionally served.
The one drawback for us was the loud (very loud) music being played in their City Pub.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rami Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level 5 Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 February 2014 via mobile

The good news are: The hotel is right in Kayseri city centre. Very nice view to erciyez mountain out of my room. 6. th Floor. Standard category.
About 25-30 min drive from the airport. Have to walk slalom to enter the hotel,cause cars are parking right in front of the door. Very nice reception staff welcomes me in Kayseri. In the lobby i feel like back in the 80th. Very old interrior.
Up in my room, same thing. The interrior never changed since the hotel opened. Furniture and bathroom very old and broken and dirty. AirCon broken and cant be fixed. So 35 degrees 3 nights. No sleep. Room service very nice but, promised 25 min, took about 50 min.
Breakfast was a desaster.
The cheese and sausages lookes like from yesterday.
But in all cases and my complains, the staff was very nice and professional. Thank you at least for this... Will try another hotel in May!

Stayed February 2014, travelled solo
Helpful?
Thank Turkstarhost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
1 review
Reviewed 9 February 2014 via mobile

Very best... Clean and modern interior. Professional, helpful staff, make this the premier property in the region. On-site Restaurant and Bar extremely handy in winter inclement weather. Highly recommended. Great quality for reasonable expenditure.

Stayed January 2014, travelled on business
Helpful?
Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Kayseri

Property: Hilton Kayseri
Address: Gevher Nesibe Mah. Cumhuriyet Meydani Tekin Sok. No:2 Kocasinan Merkez, Kocasinan, Kayseri 38010, Turkey
Phone Number:
Region: Turkey > Kayseri Province > Kayseri
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Kayseri
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Kayseri 5*
Number of rooms: 212
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Southall Travel, Priceline, Booking.com, Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton Kayseri reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kayseri Hilton

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