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“needs improvement in hospitality”
Review of MDC Hotel

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MDC Hotel
Ranked #6 of 65 Hotels in Urgup
Certificate of Excellence
Sydney, Australia
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“needs improvement in hospitality”
Reviewed 12 May 2011

New hotel still in the process of being built. We were given a large room with living room and bathroom attached. Our accommodation was clean and comfortable. The view outside of our room was building rubble and adjacent farm. The hotel is situated on the outskirts of city centre so we always tried to get back to the hotel before darkness set in. We found the staff in the restaurant most unaccommodating and unfriendlyand they made us feel most unwelcome.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank msmarinaalexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDCHOTEL, General Manager at MDC Hotel, responded to this review, 17 May 2011
Dear Sir, Madam
We are very sorry that you had a disappointing experience with your stay with us and in particular with the service in the restaurant. This is of course not acceptable and in line with our very high standards. We thank you to bringing this to our attention since this has enabled us to recruit new staff and set up a training program underlining the importance of providing top-class service to our guests.
Thanks to constructive criticism like yours we can uphold our mission statement to provide total customer satisfaction.
Hopıng you have the pleasure of welcoming once more to our hotel.
Ahmet Küçükyildiz
Owner and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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934 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 May 2011

We stayed for one night in a standard room. Yes, the place is new, calm and clean, but we found it quite charmless... The view from the rooms is not very nice, and the hotel is outside the city center, so walking back in the evening in the dark was not the best experience. The breakfast is average. The cave room was way too warm, and
very humid : every time we came back there was condensation on the windows!
On the positive side, the bath tub is huge (but did not help the humidity as it was located in the living room), and the staff is extremely friendly and willing to help. The price is fair given the cleanness and size of the rooms.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank zanlili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDCHOTEL, General Manager at MDC Hotel, responded to this review, 17 May 2011
Dear Sir, Madam
What a shame you did not talk to us about the heating in your room while you were - we would have been happy to regulate the temperature in your room. As for the humidiıty this was indeed unfortunate as your room was one of the last ones to have an extractor installed but had to brought this problem to our attention during our stay we could have changed your room.

As our staff informed you we operate a free shuttle service as and when you wish from and to town at all hours.

We are disappointed you did not enjoy the view over our magnificent valley only 700m from Urgup city center but we respect that we cannot always accomodate everybody's taste.
Hoping you enjoyed your stay in Cappadocia,

Ahmet Küçükyidiz
Owner and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MDC Hotel

Property: MDC Hotel
Address: Karangandere Mah. Karagandere Sk. No:20 | Urgup /Nevsehir Cappadocia, Urgup 50400, Turkey
Region: Turkey > Cappadocia > Urgup
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Urgup
#4 Business Hotel in Urgup
#5 Romantic Hotel in Urgup
#6 Family Hotel in Urgup
Price Range (Based on Average Rates): £
Hotel Class:4 star — MDC Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
The Hotel is situated in a beautiful valley away from traffic or noise with a commanding panoramic view across the gardens to the valley.MDC Hotel has a unique setting with beautiful gardens and fruit orchards and is the only hotel in Urgup where you can walk from your door into the surrounding valleys.All rooms are elegantly decorated with modern luxury and all are south-facing ensuring dry, airy, roomy luxury suites.Enjoy comfort and luxury at its best in a historical site - truly a unique experience in Cappadocia. ... more   less 
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Also Known As:
MDC Hotel Turkey/Cappadocia - Urgup

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