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“It is fabulous!”

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Kayakapi Premium Caves - Cappadocia
Ranked #2 of 65 Hotels in Urgup
Certificate of Excellence
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“It is fabulous!”
Reviewed 17 April 2014

We had a fantastic stay at Kayakapi Premium Caves! We would definitely recommend this property and would not hesitate to stay there again if in Cappadocia. Everyone should try staying in a cave just once and this is the place to experience that. The customer service is superior - very good attention to detail. Our cave was quite spacious. We had a separate bedroom, sitting area & two twin beds - just right for a family of four (cave 126). The only con I can think of is the lack of ventilation in the bathroom - makes for a musty smell. Definitely give these caves a try - you will not be sorry.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank 309LaurieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakup D, Owner at Kayakapi Premium Caves - Cappadocia, responded to this review, 18 April 2014
Dear Laurie;

First of all thank you for your lovely review :)

Reviews like yours really makes our day and encourages us to do much better things in the future. I am glad that you enjoyed your stay at 126 - Halil Soguk Evi one of our Majestic Cave Suites.

Greetings to the Capital from Cappadocia :)

Yours;

Yakup Dinler
General Manager
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Traveller tips help you choose the right room.   Room tips (230)
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English first
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2014

Staying in a cave hotel is something that every traveler should experience. What better place to do this than in Cappadocia which is famous for its underground cities. The rooms are so unique and well appointed. The food in the restaurant was very good. The staff did a great job in making sure we were well looked after. In fact, the restaurant manager used his personal cell phone to call and confirm our tour contact for the following morning. What a great experience!

Room Tip: Each room is unique and takes is shape from the natural cave formations.
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank texas12815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakup D, Owner at Kayakapi Premium Caves - Cappadocia, responded to this review, 17 April 2014
Dear Kayakapi Guest;

What a wonderful review :)

We are really grateful for your kind words and you can be sure that I will pass on your nice words to our Restaurant Supervisor Windy :)

Best of Greetings from Cappadocia to Texas.

Yours;

Yakup Dinler
General Manager
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Chicago, Illinois
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 16 April 2014

Many positive comments have been made about this hote in this column by other travelers--all true. Staying in this hotel is indeed a unique experience. The service is efficient and polite.The architecture and decor of the hotel are exceptional. The hotel is located on a hill above Urgup. It takes approximately 15 minutes to walk down, although a free shuttle from the hotel is always available. A taxi ride from the center of town (merkez ) back to the hotel is 10 TL ($5.70) and takes 5 minutes
The only minor drawbacks of the hotel are the slightly musty cave rooms and the average quality of the evening meals

Room Tip: When walking down from the hotel to the center of the city, you will see a split in the road, take t...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Rami Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakup D, Owner at Kayakapi Premium Caves - Cappadocia, responded to this review, 17 April 2014
Dear Rami;

I am very happy that you have enjoyed your stay at Kayakapi and we are happy that you have described it as: Memorable :)

As we are a new hotel we are constantly improving our services, thank you very much for your feedback.

Yours;

Yakup Dinler
General Manager
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Vancouver, Canada
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 15 April 2014

The pros about this hotel:

The rooms. We stayed in a cave suite and it was absolutely beautiful.

The cons:

1) The hotel is up on a steep hill away from things. If you want to go anywhere you need your own transportation. They have a shuttle down to Ugrup but it only goes one way.
2) The food. We had dinner there one night and were the only people in the restaurant. The food was plentiful but not particularly tasty. The breakfast spread was pretty uninspiring as well.
3) Last but not least...the service. It was bad and the only ungracious service we had our whole trip to Turkey. When I asked the concierge about hikes in the area his answer was he didn't know because he didn't hike. That's the equivalent of asking a concierge in Italy where to go for pasta and being told that they didn't know because they don't eat. With the exception of the maids and one friendly employee, I couldn't get a smile from anyone. We are pretty easy going travellers and are liked by the staff in hotels. I'm not sure what happened here but not many of them spoke English and the ones who did were anything but helpful.

Stay here for the rooms but be prepared to be self sufficient.

  • Stayed April 2014, travelled as a couple
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Helpful?
15 Thank palinka101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakup D, Owner at Kayakapi Premium Caves - Cappadocia, responded to this review, 18 April 2014
Dear Palinka;

Thank you for your review on our hotel. We must say that we are really uncomfortable with your review because we think that we do not deserve this.

During your 4 nights of stay (booked last minute from our website) at 113 - Mevlüt Bey Evi (Glorious Cave Suites) you did not mention any of “cons” mentioned in your review. Normally if a guest is in discomfort with some parts of his/her stay that is why Guest Relations is there to solve problems. If there are problems which GR can not solve, they solve ask me personally so I can solve them.
Below you can our answers to your “cons”:

1) Our hotel is located at the Kayakapi Neighbourhood itself which is considered the the “Old Ürgüp”. Regarding our location, it is clearly written on our webpage (on the FAQ page) the location, the distances etc. The Town Center of Ürgüp is only 12-15 minutes of Walking Distance from us. And yes, as mentioned on your review we offer One-Way Free Shuttle Service from the Hotel to the Center of Ürgüp and we are unique on this matter as none of the hotels in Ürgüp offer this kind of service. Taxi from the Center costs approx. 5 US$

2) As you had booked for 4 nights, although you did not know about it you were given a Free Dinner in the Restaurant. Everyday our Restaurant has a good number of guests and maybe at the time of your dining time it was empty which could happen. Our breakfast is very inspiring, please read our other guests reviews. Plus what I have heard from my staff during one day your partner was feeling ill, and the Restaurant Supervisor helped you to bring breakfast to the room personally.

3) We do not accept this part. I have personally talked with my staff regarding my staff on this matter and they told me that this never happened. Our staff is known to be smiley and helpful, and sometimes even I when I am around try to help our guests with their itenaries and different questions.

As I have written in the beginning, we as Kayakapi Premium Caves - Cappadocia do not accept this review. We don’t know what the “Real Problem” was, but we are sure that it has nothing to do with us.

Thank you once again for your review and be sure that our service quality will be even better my time.

Hope to see you in Cappadocia again with your partner. Greetings to Canada.

Yours;

Yakup Dinler
General Manager
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Philadelphia, Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2014

We had a fantastic time at the Kayakapi! The hotel check in and check out was flawless and the staff were super friendly. Our room was right off the main check in point, and it was huge! Everything was nice and clean with large amounts of storage. There were well appointed toiletries and the rain shower was fantastic. The Kayakapi definitely think of the little things when you are a guest including fresh fruit on arrival, a nespresso machine in the room, and nice little gift for when you leave. The bed was a little hard, and when we were told there was no air conditioning in the room and the temp was reaching 26 degrees celsius, the staff gave us a portable fan immediately. Decent breakfast. Only a 5 min drive into Urgup, but walking would be difficult. Overall this is a great place to stay!

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
4 Thank asm331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakup D, Owner at Kayakapi Premium Caves - Cappadocia, responded to this review, 15 April 2014
Dear Kayakapi Guest;

Thank you for your wonderful review. It is nice to know that even our Prime Rooms (which are our Standard Rooms) are considered Huge :) We are also very flattered with the amenities which made you happy. Regarding your room necessary action has been taken for a more comfortable stay for our future guests.

Best of Regards from Kayakapi / Cappadocia to Philadelphia / Pennsylvania...

Yours;

Yakup Dinler
General Manager
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Seoul
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 April 2014

Had an excellent stay in the hotel. The rooms were in great condition, and I couldn't have asked for a better service.

1. When I wrote to the guest service to let them know of a special occasion, Elvan and her staff did their best to make our stay memorable.
2. The restaurant staffs (Ruzgar, Ilyas, Ali) were fantastic. They made sure we had a great time there, and I was very grateful.

If you are ever planning to visit Cappadocia, there's no need to hesitate. Kayakapi is the place to go.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
4 Thank diamondsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakup D, Owner at Kayakapi Premium Caves - Cappadocia, responded to this review, 14 April 2014
Dear Diamond;

First of all we would like to thank you for your wonderful review. It has been a great privilege to host you at Kayakapi Premium Caves - Cappadocia and we thank you very much for your high recommendation to all other travellers out in the World.

Greetings to Seoul.

Best Regards from Cappadocia / Turkey;

Yakup Dinler
General Manager
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Philadelphia, Pennsylvania
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 13 April 2014

My fiancé and I had the most wonderful experience at Kayakapi. It is truly a luxury hotel, but set so wonderfully in the historic caves. They do a wonderful job of mixing luxury with history, and I cannot even imagine how incredible the hotel will be once the spa, pool, and fitness center are completed. We only stayed for one night, but it was a wonderful night! The small touches were lovely...welcome grape juice waiting when we arrived, a Nespresso maker in the room, great shower/bath products, and a going away gift when we left. The individuals working in the office (forgive me I forget their names) are truly some of the nicest, most friendly, and most helpful people we encountered during our time in Turkey. They even gave us a tour of the property, including the area under construction, in their new golf cart! The staff really made our trip special.

The room itself was gorgeous and spacious, but it was HOT for us to sleep. 26 degrees Celcius (about 79 degrees Fahrenheit). They brought us a fan, but there is no A/C (the cave rooms usually don't need it, apparently) so we were just really uncomfortable while we slept. The beds and pillows were also uncomfortable in our opinion.

Overall, we had a wonderful stay and would highly recommend the Kayakapi hotel to anyone considering a trip to Cappadocia.

Room Tip: Room 104 was one of the "basic" rooms, but spacious, luxurious, and great location right b...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ericacoh13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakup D, Owner at Kayakapi Premium Caves - Cappadocia, responded to this review, 14 April 2014
Dear Erica;

First of all thank you very much for your review.

I am very happy that you have enjoyed your stay at Kayakapi Premium Caves - Cappadocia.

Regarding the "overheat" issue, as you know in all of our rooms we have an individually controlled heat controller. Either there was a technical fault with the controller or some other issue. I am very sorry for this :( But I have already told my technical staff to solve the issue asap, thank you for pointing out this problem.

Hope to see you in Kayakapi :)

Yours;

Yakup Dinler
General Manager
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Additional Information about Kayakapi Premium Caves - Cappadocia

Property: Kayakapi Premium Caves - Cappadocia
Address: Kayakapi Mahallesi | Kuscular Sokak No:43, Urgup 50400, Turkey
Phone Number:
Region: Turkey > Cappadocia > Urgup
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Urgup
#1 Spa Hotel in Urgup
#2 Family Hotel in Urgup
#4 Romantic Hotel in Urgup
Price Range (Based on Average Rates): £
Hotel Class:5 star — Kayakapi Premium Caves - Cappadocia 5*
Number of rooms: 40
Official Description (provided by the hotel):
As being one of the first settlement zones in Cappadocia’s centrally located City of Ürgüp, the historical site of Kayakapı Neighborhood – which is also known as the “Landowners’ Neighborhood” is returning back to its glory days under the name of Kayakapı Premium Caves – Cappadocia Kayakapı Premium Caves – Cappadocia, supported by UNESCO and World Heritage Center is formed by hundreds of cave houses and historical structures. You can be one of the special guests of this historical neighborhood with its 10th Century Cave Church, the Historical Mosque dated back to Seljuq Empire and the House of St. John the Russian with it’s unique Ürgüp / Cappadocia view. The Cave Rooms, Suites and Mansions with the sizes varying from 33 m² and 253 m², which are designed for your daily needs and luxury holidays are waiting for their new owners. ... more   less 
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Also Known As:
Kayakapi Premium Caves - Cappadocia Turkey - Urgup

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