The hotel is very modern and luxurious with nice spacious rooms.
However the service is shocking. The staff are very in un - attentive and basic requests are simply ignored, eg ii it possible to have a fresh
orange - sorry we don't have it ( its a five star hotel).
While eating you meal you are asked to pay the bill before finishing eating. Turkish coffee at breakfast is charged as extra.
We visited the hotel while working in Turkey in late June.
The weather was hot - but guess what! The 5 star hotel has not got air con.
No wifi network in the bed rooms
- Official Description (provided by the hotel):
- Situated on a snow-covered mountain with impressive view to the city of Erzurum, this new hotel of the Xanadu® chain invites to an unprecedent Xanadu experience. Enjoy our High Class services in a totally new surrounding, inmid beautiful mountains with full skiing fun in the Palandöken Ski Center. Thanks to its modern and generous architecture, a glass dome raising from the floors with view to the bright blue sky of Erzurum, Xanadu Snow White offers the comfort of a city-hotel combined with the exclusive atmosphere of a ski-resort, while the Xanadu Shang-Du Spa center tempts with a rich menu, a fine selection of treatments from Europe to Asia. ... more less
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