Stayed at hotel for 3 weeks for work. Nice hotel, good rooms, food & facilities.
All ruined by 2 large problems, firstly the rooms have to air con making it impossible to sleep during the summer. More importantly the service is terrible, I travel a lot with work and have never had service as poor. Staff are rude and lazy, nearly every order was wrong and took an age.
I cannot stress how poor the service is.
- Official Description (provided by the hotel):
- Situated on a snow-covered mountain with impressive view to the city of Erzurum, this new hotel of the Xanadu® chain invites to an unprecedent Xanadu experience. Enjoy our High Class services in a totally new surrounding, inmid beautiful mountains with full skiing fun in the Palandöken Ski Center. Thanks to its modern and generous architecture, a glass dome raising from the floors with view to the bright blue sky of Erzurum, Xanadu Snow White offers the comfort of a city-hotel combined with the exclusive atmosphere of a ski-resort, while the Xanadu Shang-Du Spa center tempts with a rich menu, a fine selection of treatments from Europe to Asia. ... more less
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