Stayed at this hotel end of September, which is advertised as 5 star but no more than 4 star at product but no more than a 2 star in terms of service.
Although bedrooms are adequate for 4 star not 5 star at all, our concern was the service provided by reception (Had to wait 3 hours for iron and iron board) , housekeeping (room was not cleaned properly on the second day) also had a maintanance issues in the bedroom i.e AC unit not working properly and etc and response was extremely slow from a very uninterested uncaring reception team.
The food was generally good although all buffet style for breakfast and dinner , where We were forever queeing like a school dinners.
There was no management presence and the whole hotel was run by inexpreinced college students.
We felt the resort was amazing but hotel really let itself down in terms of hospitality and service.
Would we go back ? No way for the price we paid but we would definetly go back to the resort and perhaps stay in Radisson Blue or Sheraton Park Tower as they look more of a 5 star properties than this particular hotel.
My advise would be to invest in the people , train and motivate the team in order to get the service right.
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- Also Known As:
- Ilica Hotel Spa And Wellness Resort
- Ilica Hotel Spa & Wellness Cesme
- Ilica Hotel Wellness