First off, I haven't even stayed at the Izmir Moevenpick! This review is to simply share my disappointment with the reservation staff and the other teams involved in my booking inquiry.
So, I was looking to book the biggest and finest suite, during one night in May 2014. You would assume that the top price paid for the King Suite would entitle you to a well-cared for experience, wouldn't you?
It was to be the evening of my wedding night, and I requested that I had an interest in having some light food brought up, and inquired about the possibility of in-room bar service, so I could host some guests. The suite is over 80m2, so you wouldn't think that having some people in would be a problem!
First I was told there would be a charge for extra people (not to STAY overnight in the room, which would have been reasonable, and not for the catering services, which is also reasonable, but just for them to visit!!!), then I was told that it was simply not possible. I suggested that my guests and I perhaps make a reservation at the hotel bar, and was told a flat NO.
All of this is happening through emails, over the course of DAYS even though I made it clear that I wasn't able to use a phone, and would be relying on checking emails regularly as to complete the plans as fast as possible.
There was no problem solving from their end. As someone who has been in sales and customer service, you would expect staff to try to upsell you to a meeting room, or -what I was hoping for- just name a charge to have the use of a portion of the bar. Anything. But no.
After prompting them with another email, again expressing my desire to complete the transaction as quickly as possible, I got a simple and trite email explaining that the carpet was being replaced on the ninth floor, and that I wouldn't be able to book the King suite that day. What? Really, you're doing renovations over a weekend? That's not good practice if you're in the service industry! Nothing after that.
The sad thing is (and I mentioned this in my mails) that I was getting help, and offers from both Swissotel and the Hilton, and now the Wyndham! All for the same request! I haven't made my decision yet, but I know it will be with a hotel that shows the finest service, especially for its premium guests.
It's just too bad that Moevenpick didn't want my business. I've been a Moevenpick guest in several spots in Europe, with great satisfaction. I love the food, the amenities, and the Moevenpick brand, but I'm just shocked that Izmir Moevenpick isn't like the rest.
- Official Description (provided by the hotel):
- Voted "Turkey's Leading Business Hotel" by World Travel Awards in 2011, 2014 and 2015, Movenpick Hotel Izmir is located in the heart of the city, within walking distance to business and shopping districts as well as the trade fair grounds. It is also, the ideal starting point for visiting local attractions such as world-famous Ephesus and the popular destinations of Kusadasi, Cesme and Bodrum. The 185 modern rooms, including 36 executive rooms and 17 suites, extend the highest levels of comfort for business travellers, and flaunt style with their special colour scheme, furniture design and modern decor. Margaux Restaurant is Izmir's choice for an early morning breakfast, sophisticated business lunches and intimate dining experiences from 6.30 Am to 11.00 Pm everyday. Overlooking the beautiful bay and the twinkling city lights from the 11th floor of Movenpick Hotel Izmir, Mistral Lounge Bar offers you the Izmir's most distinctive cocktails and widest selection of premium drinks in an elegant setting. The Coral Health Club, located on the 11th floor of Movenpick Hotel Izmir with a breathtaking view of Izmir Bay, provides all the necessities for a healthy, active and fulfilling lifestyle from 7.00 Am to 11.00 Pm everyday. ... more less
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