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Wyndham Grand Izmir Ozdilek
Ranked #3 of 98 Hotels in Izmir
Certificate of Excellence
Reviewed 3 June 2013

Upon arrival there was no doorman, no porter and no one behind the reception/cashier desk. Then the receptionist was clumsy or did not understand English. Room was fine. Loud TV broadcast sound in the bathroom was annoying ! When I enquired about activities and a map of Izmir I was given a recommended tour operator brochure. The location is too far from Izmir, there is no beach and places of interest like Ephesus are 70Km away on the opposite side of Izmir. Restaurant only opened at 7pm, so we went elsewhere for dinner and checked out the next morning.

Room Tip: Book elsewhere
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  • Stayed: May 2013, travelled with friends
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Thank AmbienceLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this reviewResponded 12 June 2013

Dear Guest,
Thank you for reviewing your stay, Our priority is offer our guests an excellent service and create a good memory about our hotel and Izmir by offering services & facilities for business and leisure. You have underlined some issues in your review and we will try to give explanations for each of them.
Due to the occupancy of the hotel occasionally the bellboy team may not have the chance to welcome our guests at the main gate by their arrival due to serving to other guests but we deliver the luggage of our guests if they wish to leave them at the reception. We regret to learn that our receptionist’s foreign language level was below your expectations. Our human resources department targets to employ the personnel having required qualifications for each different position. We have continuous foreign language courses & on job trainings. We thank you again for drawing our attention to an aspect of our service where we still have the opportunity to become better and I sincerely apologize that we were not able to live up to your expectations.
About the ‘’ annoying loud TV broadcast sound in the bathroom’’ we would like to inform you that TV sound level in bathroom & bedroom is same. If the TV sound in bedroom is high unfortunately there is no option to decrease volume in bathroom.
We provide our guests a free city map also offering information about the area which is prepared by a local travel agent but may we remind you that we do not oblige our guests to benefit this agent’s services.
We also want to give you some additional information about the other subjects mentioned on your review; Our hotel is 10km from Izmir city centre and this detail is mentioned at our web site and also the other online reservation web sites. In addition please let me kindly remind you that we have shuttle services free of charge to / from downtown.
Unfortunately Izmir Gulf is not suitable for swimming so guests visiting the city may only enjoy beautiful sea view but we have 3 different pools including an outdoor pool where our guests may spend a relaxing day & enjoy sun.
Izmir is Turkey’s third largest city with 8500 year-old history. There are many museums and also 2 archeological areas in the city center many churches, mosques and a well-known old bazaar etc. There are many alternatives in this area that can be visited for sea, sun, ancient heritage and nature & folklore. Ephesus is 70 km. away from our hotel and the access is very easy with auto route where it’s’ access distance is 3 km.
We have 2 restaurants ; Manzara Restaurant (fine dining) is available from 18.00hrs/7 days. Our Brasserie Restaurant offers service for dinner from 19.00 hrs. Other than these, Le Jarden Café is available at the lobby floor having a menu with food alternatives including all kind of alternatives including hot dishes. We would be pleased if you had the chance to experience the tastes offered by our food & beverage team but it is so good to learn that you have tried the local restaurants around.
Thank you for staying with us, and we hope to have an opportunity to serve you again.
Sincerely,
Funda Bezircilioglu
General Manager

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173 - 179 of 756 reviews

Reviewed 25 May 2013

Stayed there twice.. Wonderful Agean Turkish western cousine. Natural hot spring pool is fabulous ..... Good service ..but a bit laid back attitude ..... Value for money .... well stocked bar..... Rooms decore is also good ...... Good baths and... Try to take a dip in the Agean sea , there are very pristine spots near the hotel... Long drive to airport ..

Stayed: June 2012
Thank Sibikthomas2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this reviewResponded 29 May 2013

Dear Guest,
Thank you for your comprehensive review on Tripadvisor. We work very hard to ensure our facilities and service are superior and we strive to offer the best service. You have covered all aspects of your stay and I am particularly appreciative about your comments about sea view, cuisine, SPA and the bar.
We take all reviews very seriously and your feedback will help us to improve our services for our next guest or your next visit. As I mentioned above we do our best to supply the best service for a pleasant stay .Due to your comment ‘’a bit laid of attitude ‘’ our team will be informed by underlying the importance of ‘’attitude in service’’. We thank you for your loyalty and hope to have the chance to see you here again.

Sincerely,
Funda Bezircilioglu
General Manager

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Reviewed 14 May 2013

We stayed in this lovely hotel only for 1 night ,but had a good experience.It had a great view of the Aegean Sea. So if you are on your own without any transport, I would not recommend it .The rooms were very spacious and clean.The food was good and the and so was the service.

  • Stayed: April 2013, travelled with family
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Thank MOMAROUNDTHEWORLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this reviewResponded 20 May 2013

Dear Guest,
Thank you for reviewing the Crowne Plaza Izmir Hotel and for all the compliments. On behalf of my team we appreciate your review. It is so nice that you had a good experience here and satisfied with our services & hotel facilities. May we remind you that we offer a free shuttle service to/from airport and city center. Our guest may check the shuttle hours from our local web site.
We look forward to your return in the future.
With best regards
Funda Bezircilioglu
General Manager

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Reviewed 10 May 2013

We stayed at this hotel as part of globus tour to Turkey. Very posh and comfy .... Beautiful location right on the Aegean Sea . The food was ok nothing to rave about. Make sure to get a room with sea view . Tho' far away from city centre I highly recommend it to one and all ...walking by the sea was a great experience ....

  • Stayed: October 2012, travelled with friends
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Thank libraChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this reviewResponded 14 May 2013

Dear Guest,
We appreciate you for your kind review. We are pleased that you had a good time in Izmir and also at our hotel. Thank you for recommending our hotel for our future guests. We hope you enjoyed your trip in Turkey & hope to welcome you again.

With best regards
Funda Bezircilioglu
General Manager

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Reviewed 8 May 2013

We stayed here for two nights in March for SPA & Wellness. we asked the hotel about transport to and from the airport for hotel's free shuttle bus. We also got a late check out.
What a view, wow overlooking Ageansea.We were in a club room and had advantage of it.

Room Tip: Club Room with sea view
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  • Stayed: March 2013, travelled with family
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Thank adnanmordeniz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this reviewResponded 10 May 2013

Dear Guest,
Many thanks for your positive review on tripadvisor.com; we are very proud to receive your feedback.
Agamemnon Thermal SPA & Wellness team is continuously looking into innovations for the SPA services to keep up in reaching the high benchmark they have set for themselves for our guests.
Upon your next stay, we highly recommend to dine & enjoy the view from Manzara Restaurant across the city and gulf .
We look forward to your return and again, thank you for choosing the Crowne Plaza Izmir.

With best regards,
Funda Bezircilioglu
General Manager

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Reviewed 7 May 2013

We used the hotel for its business meeting room last week. The hotel itself looks beautiful, inner decoration, the scenic view is beautiful. It is a bit distant to city center though.

But when it came to the service, the staff wasn't very nice. They didn't offer help to carry our stuff. When we asked a carrying car from them, it took some effort to make them bring it voluntarily.

A hotel like Crowne Plaza should have better business meeting rooms in my opinion, and better service.

We had a last minute lunch as well, the food could have been better.

  • Stayed: May 2013, travelled on business
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Thank qio_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this reviewResponded 11 May 2013

Dear Guest,
Greetings from Crowne Plaza Izmir.
Thank you for reviewing your experience with the Crowne Plaza Izmir hotel. It is so nice to learn that you liked the guest room and the view.
We kindly inform you that the transfer of equipment which will be used in business meetings and conferences to hotel & the meeting hall(s) need to be arranged by the organizer. The equipments are delivered not from the main entrance of the hotel but from a different entrance. These details of delivery information are being shared with the organizer by our banquet team and also being mentioned in each contract. Please excuse any inconvenience caused but I believe that there would be a misinformation between you and the organizer.
Regarding your review about the lunch; I thank you in advance for sharing the details with mail – the mail address is available in our official web address – in order to supply you more information.
Looking forward to welcome you again & meanwhile please feel free to get in touch with us for any need related with our hotel & services.
Kind regards
Funda Bezircilioglu
General Manager

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Reviewed 22 April 2013

We selected this hotel for family vacation (3 nights) on the basis of tripadvisor reviews and IHG website recommendation and have to say it exceeded expectation!

While a bit far from the city of Izmir (10 km or 20 min drive) it more than makes up for that with the quality of accommodation and the free hourly shuttle to city / airport takes away the negative altogether.

Location itself is quite interesting with a nice marina, a line of restaurants and a naval museum on walking distance. A very fancy supermarket complex right next to the hotel was very convenient.

Staff was both professional and courteous. Facilities in the hotel are brand new and well maintained. We did not dine in the hotel so cannot speak for the food. But plenty of options around to choose from.

Highly recommended base to explore Aegean region, Izmir, Ephesus and beyond!

  • Stayed: April 2013, travelled with family
    • Value
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Thank Aamir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this reviewResponded 29 April 2013

Dear Guest,
Thank you for sharing your experience . We are pleased that you and your family had a good time in our hotel and enjoyed the area during your stay. Your impressions will be forwarded to our team.
The location of the Crowne Plaza Izmir is close to main attractions , shopping malls and in a quiet area at the same time. Izmir's most beautiful places are also around and guest may access the magnificent ancient heritages like Ephesus, Virgin Mary etc. via auto route.
As you took advantage of a variety of features of the Crowne Plaza Izmir, let me point you towards our Brasserie Restaurant where you may enjoy an opulent buffet breakfast and Manzara Restaurant that offers fine dining experience accompanied by live piano music & exceptional gulf view.
We wish to host you here again when your interesting travel experiences brings to you Izmir in the future.
With best regards
Funda Bezircilioglu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Izmir Ozdilek

Address: Inciralti Cad, No:67 | Balcova, Izmir 35340, Turkey (Formerly Crowne Plaza)
Phone Number:
Region: Turkey > Turkish Aegean Coast > Izmir Province > Izmir
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Izmir
#2 Spa Hotel in Izmir
#3 Luxury Hotel in Izmir
#4 Business Hotel in Izmir
#5 Romantic Hotel in Izmir
Price Range: £55 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Wyndham Grand Izmir Ozdilek 5*
Number of rooms: 219
Official Description (provided by the hotel):
As a member of Wyndham Hotels & Resorts chain, Wyndham Grand Izmir Ozdilek offers privileges and advantages of distinguished location embracing sea & city to guests traveling for business or leisure purposes and meeting delegates with five star hotel quality. Hotel is close to recreation area with shopping malls, restaurants, cafes and military museum ship. Proximity to motorway for International Adnan Menderes Airport, Gaziemir Fair Complex, industrial zones including Aegean Free Zone, Ephesus and House of Virgin Mary makes the hotel' s location excellent. Scheduled free shuttle service to/from airport & different points in city, internet and free parking are available. Wyndham Grand Izmir Ozdilek's deluxe guest rooms; standard, club, connecting rooms and suites offer sea & mountain view, wireless high speed internet access in addition to luxurious comfort as expected from an international chain hotel. Club Lounge presents special complimentary services to suite & club room guests at a private floor devoted for lounge. SPA & Wellness Center offers free of charge services for guests; indoor & outdoor pools, Jacuzzi, Turkish bath, sauna, steam bath, aroma therapy rooms & fitness center usage. Beauty , body care & massage services are available. Meetings, events and banquet organizations are well catered at high-tech indoor venues with daylight outdoor venues. Wyndham Grand Izmir Ozdilek serves exclusive tastes at 2 restaurants & 3 bars distinctively designed. ... more   less 
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Also Known As:
Crowne Plaza Izmir Hotel Izmir
Izmir Crowne Plaza

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