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“Great rooms but service was lacking”

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Wyndham Grand Izmir Ozdilek
Ranked #2 of 96 Hotels in Izmir
Certificate of Excellence
Toulouse, France
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great rooms but service was lacking”
Reviewed 19 June 2013

I was expecting a lot more from such a big hotel. I was surprised to find that many people did not speak English and therefore the service was not as good as it could have been.
The breakfast buffet was very large but none of the food stood out. It was a mix of Turkish, European and American food but none of it was done well.
The rooms were spacious and very comfortable and the spa and pool area were great!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lizzy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 25 June 2013
Dear Guest
Greetings from Izmir.Thank you for sharing the details of your experience about your recent stay here. We are pleased to read your good comments about guest rooms, SPA and the pool area.

We regret to learn that the foreign language level of our staff were below your expectations. May we give you some additional information about our Human Resources policies? We pay high attention - especially for the positions need to communicate guests directly- to the foreign language levels of the candidates in interviews.
We have also scheduled foreign language courses as a part of ‘’on job training program’’ but unfortunately there may be times that our team members may not reach the preferred level. We thank you again for bringing this point to our attention so we will have the chance to reorganize the trainings.

Kindly be informed that we are surprised to read your comment about buffet breakfast which is highly appreciated by our guests. As you also mentioned, the breakfast buffet offers a wide range of alternatives chosen from international cuisine to meet guests’ expectations coming from different countries. We believe each guest comment may give us another point of view and our Food & Beverage Manager will be pleased to receive your suggestions. Please feel free to send an e-mail concerning the details Thank you for preferring our hotel and hope to welcome you again.

Regards
Funda Bezircilioglu
General Manager
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675 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2013

I travelled for work but with the recent unrest we decided to stay outside the city centre. The hotel rooms were nice and as a circular building we all had lovely views.

The fish restaurant when you turn left out of the hotel was lovely but we were also pleased with all the places to eat in the hotel and the food was not too expensive (the drink was).

The staff were really helpful, though their English was not as polished as I would have expected.

The gym was quite large and my colleague who used the wider bath faciltiies said they were lovely.

We had to go into town each day and I would highly recommend the route we took - taxi to the 'ferry bot' and then take the ferry to the city. A really lovely way to start and end the day.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 12 June 2013
Dear Guest,
Greetings from Izmir. Thank you for your positive review on Tripadvisor.com. We are happy to learn that you liked the rooms,view and the food service in hotel outlets. May we give you an additional information that our beverage prices are not higher than the other 5 star hotels in Izmir or other first class restaurants?
Concerning the English level of our staff ; Human Resources Management pays high attention to the foreign language levels of the candidates during the job interviews but unfortunately it’s not always very easy to find the ones fulfilling our requirements which is a general problem in our city. Depending on this our hotel has scheduled foreign language courses as a part of on job training program. We thank you again for drawing our attention to an aspect of our service where we still have the opportunity to become better.
Your nice comments about SPA will be shared with the team and we hope you will have the opportunity to experience our thermal treatments, Turkish bath or massage after a long business day in your next stay.
Thanks for our location We offer business guests the shortest ways to reach the manufacturing areas like ESBAS, TORBALI , KEMALPASA via auto route and CIGLI by ferry. We also believe that the route tip you mentioned here to CIGLI Industrial area will be a good advice for our future guests.
Hope to host you here again.

Sincerely,
Funda Bezircilioglu
General Manager
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Melbourne
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2013

We stayed here for only one night as part of a group. So far the best hotel in Turkey. We loved the food, the service, the view, the room, free wifi (working), the pool, The only thing I would had also wanted was open window instead of aircon, but you cannot have everything.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Violettav8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 7 June 2013
Dear Guest,
Many thanks for your review on tripadvisor.com; we are happy to receive your feedback.
We are pleased to learn that you had such a good stay with us. It is great to learn that you enjoyed food, service, the view, the room,
free wi-fi, the and the pool. Due to our building’s modern architecture it is not possible to open the window.
We look forward to your return and again, thank you for choosing the Crowne Plaza Izmir.
With kindest regards,
Funda Bezircilioglu
General Manager
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White River
Level Contributor
3 reviews
Reviewed 3 June 2013

Upon arrival there was no doorman, no porter and no one behind the reception/cashier desk. Then the receptionist was clumsy or did not understand English. Room was fine. Loud TV broadcast sound in the bathroom was annoying ! When I enquired about activities and a map of Izmir I was given a recommended tour operator brochure. The location is too far from Izmir, there is no beach and places of interest like Ephesus are 70Km away on the opposite side of Izmir. Restaurant only opened at 7pm, so we went elsewhere for dinner and checked out the next morning.

Room Tip: Book elsewhere
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmbienceLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 12 June 2013
Dear Guest,
Thank you for reviewing your stay, Our priority is offer our guests an excellent service and create a good memory about our hotel and Izmir by offering services & facilities for business and leisure. You have underlined some issues in your review and we will try to give explanations for each of them.
Due to the occupancy of the hotel occasionally the bellboy team may not have the chance to welcome our guests at the main gate by their arrival due to serving to other guests but we deliver the luggage of our guests if they wish to leave them at the reception. We regret to learn that our receptionist’s foreign language level was below your expectations. Our human resources department targets to employ the personnel having required qualifications for each different position. We have continuous foreign language courses & on job trainings. We thank you again for drawing our attention to an aspect of our service where we still have the opportunity to become better and I sincerely apologize that we were not able to live up to your expectations.
About the ‘’ annoying loud TV broadcast sound in the bathroom’’ we would like to inform you that TV sound level in bathroom & bedroom is same. If the TV sound in bedroom is high unfortunately there is no option to decrease volume in bathroom.
We provide our guests a free city map also offering information about the area which is prepared by a local travel agent but may we remind you that we do not oblige our guests to benefit this agent’s services.
We also want to give you some additional information about the other subjects mentioned on your review; Our hotel is 10km from Izmir city centre and this detail is mentioned at our web site and also the other online reservation web sites. In addition please let me kindly remind you that we have shuttle services free of charge to / from downtown.
Unfortunately Izmir Gulf is not suitable for swimming so guests visiting the city may only enjoy beautiful sea view but we have 3 different pools including an outdoor pool where our guests may spend a relaxing day & enjoy sun.
Izmir is Turkey’s third largest city with 8500 year-old history. There are many museums and also 2 archeological areas in the city center many churches, mosques and a well-known old bazaar etc. There are many alternatives in this area that can be visited for sea, sun, ancient heritage and nature & folklore. Ephesus is 70 km. away from our hotel and the access is very easy with auto route where it’s’ access distance is 3 km.
We have 2 restaurants ; Manzara Restaurant (fine dining) is available from 18.00hrs/7 days. Our Brasserie Restaurant offers service for dinner from 19.00 hrs. Other than these, Le Jarden Café is available at the lobby floor having a menu with food alternatives including all kind of alternatives including hot dishes. We would be pleased if you had the chance to experience the tastes offered by our food & beverage team but it is so good to learn that you have tried the local restaurants around.
Thank you for staying with us, and we hope to have an opportunity to serve you again.
Sincerely,
Funda Bezircilioglu
General Manager
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Kochi , India
Level Contributor
159 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 25 May 2013 via mobile

Stayed there twice.. Wonderful Agean Turkish western cousine. Natural hot spring pool is fabulous ..... Good service ..but a bit laid back attitude ..... Value for money .... well stocked bar..... Rooms decore is also good ...... Good baths and... Try to take a dip in the Agean sea , there are very pristine spots near the hotel... Long drive to airport ..

Stayed June 2012
Helpful?
Thank Sibikthomas2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 29 May 2013
Dear Guest,
Thank you for your comprehensive review on Tripadvisor. We work very hard to ensure our facilities and service are superior and we strive to offer the best service. You have covered all aspects of your stay and I am particularly appreciative about your comments about sea view, cuisine, SPA and the bar.
We take all reviews very seriously and your feedback will help us to improve our services for our next guest or your next visit. As I mentioned above we do our best to supply the best service for a pleasant stay .Due to your comment ‘’a bit laid of attitude ‘’ our team will be informed by underlying the importance of ‘’attitude in service’’. We thank you for your loyalty and hope to have the chance to see you here again.

Sincerely,
Funda Bezircilioglu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 May 2013

We stayed in this lovely hotel only for 1 night ,but had a good experience.It had a great view of the Aegean Sea. So if you are on your own without any transport, I would not recommend it .The rooms were very spacious and clean.The food was good and the and so was the service.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MOMAROUNDTHEWORLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 20 May 2013
Dear Guest,
Thank you for reviewing the Crowne Plaza Izmir Hotel and for all the compliments. On behalf of my team we appreciate your review. It is so nice that you had a good experience here and satisfied with our services & hotel facilities. May we remind you that we offer a free shuttle service to/from airport and city center. Our guest may check the shuttle hours from our local web site.
We look forward to your return in the future.
With best regards
Funda Bezircilioglu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 May 2013

We stayed at this hotel as part of globus tour to Turkey. Very posh and comfy .... Beautiful location right on the Aegean Sea . The food was ok nothing to rave about. Make sure to get a room with sea view . Tho' far away from city centre I highly recommend it to one and all ...walking by the sea was a great experience ....

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank libraChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP_IZMIR, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 14 May 2013
Dear Guest,
We appreciate you for your kind review. We are pleased that you had a good time in Izmir and also at our hotel. Thank you for recommending our hotel for our future guests. We hope you enjoyed your trip in Turkey & hope to welcome you again.

With best regards
Funda Bezircilioglu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Izmir Ozdilek

Property: Wyndham Grand Izmir Ozdilek
Address: Inciralti Mah, Inciralti Cad, No:67 | Balcova, Izmir 35340, Turkey (Formerly Crowne Plaza)
Region: Turkey > Turkish Aegean Coast > Izmir Province > Izmir
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Izmir
#2 Spa Hotel in Izmir
#2 Family Hotel in Izmir
#4 Business Hotel in Izmir
#5 Romantic Hotel in Izmir
Price Range (Based on Average Rates): £
Hotel Class:5 star — Wyndham Grand Izmir Ozdilek 5*
Number of rooms: 219
Official Description (provided by the hotel):
As a member of Wyndham Hotels & Resorts chain, Wyndham Grand Izmir Ozdilek offers privileges and advantages of distinguished location embracing sea & city to guests travelling for business or leisure purposes and meeting delegates with five star hotel quality. Hotel is close to recreation area with shopping malls, restaurants, cafes and military museum ship. Proximity to motorway for International Adnan Menderes Airport, Gaziemir Fair Complex, industrial zones including Aegean Free Zone, Ephesus and House of Virgin Mary makes the Hotel' s location excellent. Scheduled free shuttle service to/from airport & different points in city,internet and free parking are available. Wyndham Grand Izmir Ozdilek's deluxe guest rooms; standard, club, connecting rooms and suites offer sea & mountain view, wireless high speed internet access in addition to luxurious comfort as expected from an international chain hotel.Club Lounge presents special complimentary services to suite & club room guests at a private floor devoted for lounge.SPA & Wellness Center offers free of charge services for guests; indoor& outdoor pools, jacuzzi, Turkish Bath, sauna, steam bath, aroma therapy rooms & fitness center usage.Beauty , body care & massage services are available. Meetings, events and banquet organizations are well catered at high-tech indoor venues with daylight outdoor venues. Wyndham Grand Izmir Ozdilek serves exclusive tastes at 2 restaurants & 3 bars distinctively designed. ... more   less 
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Also Known As:
Crowne Plaza Izmir Hotel Izmir
Izmir Crowne Plaza

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