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“not your typical crowne plaza”

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Wyndham Grand Izmir Ozdilek
Ranked #3 of 96 Hotels in Izmir
Certificate of Excellence
Coral Gables, Florida
Level 5 Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
“not your typical crowne plaza”
Reviewed 22 September 2009

If this hotel were in the United States it would certainly be a high end Intercontinental Hotel...not a crowne plaza. The entrance is clad with Marble and Granite. The entire hotel is very well done. Our room was very spacious with a great sea view as well as having floor to ceiling windows. The spa facilities are awesome and they even have thermal water pools, which is great for your skin after a long flight. I had a massage and a facial and I was very happy with the service. Directly behind the hotel is a store called "Ozdilek"...which I can best describe as a mix between a Walmart and a Target. The owner of the hotel owns the Ozdilek stores. After having an extremely expensive breakfast at the hotel I found the Ozdilek store had practically the same breakfast for less than half what the hotel charges. I only ate breakfast once at the hotel and the rest of time I ate at Ozdilek. (BTW...I dont eat fast food or junk food, the Ozdilek store has some really good healthy and yummy food! Give it a try!) You will see a lot of other reviews that mention the hotel is not close to the city center...and that is true...but the hotel has a free shuttle that will pick you up and drop you off on an hourly basis. I usually like staying close to the city center but this time I was glad I didn't stay in downtown Izmir. There are a few things I will point out that I did not like. The internet service is outrageously expensive and the connection is very slow. I am surprised a hotel like this doesn't have a fast internet connection. The breakfast at the hotel is too expensive for what is provided...but luckily I found Ozdilek. The weakest link at the hotel is the mediocre staff. I had OK service at the spa but the staff at the rest of the hotel was less that what I expected. As a guest of a high end hotel you would expect the staff to step back or let you pass as you are passing by them or when you are both walking in the same direction. At this hotel various staff members bumped into me 3 times in different occasions. I also had to stop walking in order to let staff pass. This occured at the bell hop area and the valet area. The staff in general is "stand-off-ish" they do not try to develop a rapport with guests. A hotels most prized asset is the staff. I would trade in all of the granite and marble for a top notch staff. There are some items that need improvement but overall the hotel is great and I would recommend this hotel.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlexRosell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FUNDAB, Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 24 June 2010
Dear Guest,
Greetings from Hotel Crowne Plaza Izmir, Turkey.
Kindly be informed that we were very pleased to welcome you & thank you for sharing your experiences with us. We highly consider the comments of our guests in order to supply % 100 guest satisfaction; which is the policy of InterContinental Hotels Group. I'm glad to inform you that we have increased the frequency of our complimentary shuttle hours; now available to / from airport & city center every hour. Trainings including guest priority & guest services are regulary given to all staff.
Once more thank you for your preference & hope to welcome you again at Crowne Plaza Izmir.
Kind Regards,
Funda BEZIRCILIOGLU - Assistant General Manager
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Amsterdam
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 20 August 2009

Hotel is not in the centre of Izmir, but there is a frequent free shuttle taxi/bus to the centre.
And the view from my room was.......: breathtaking :-)
Spa is great !! Inside and outside pool.......etc. etc.
And perfect service at all times.

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snarf2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FUNDAB, Assistant General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 25 August 2009
Dear Sir / Madam,
I would like to thank you for taking your time to share your comments regarding to your stay in our hotel. Please be informed that your comments are really important for us and we are glad to learn that you enjoyed your stay.
I hope that we will find to opportunity to welcome you again.
Best Regards,
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Oxford, England
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 August 2009

This hotel is on the outskirts of Izmir but the regular and reliable shuttle service, the quality of the amenities in the hotel and in the surrounding neighborhood and the high quality service more than justify its remoteness.
Great for families!

Stayed August 2009, travelled with family
Helpful?
Thank Oxfordeddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FUNDAB, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 11 August 2010
Dear Guest,

We would like to thank you for preffering us & sharing your comments.
Our priority is guest satisfaction and to meet the highest expectations we are trying to do our best. With this point of view, we have increased the number of free shuttle service up to 54 times a day to / from hotel, airport, different points in the city.
We hope to welcome you again at Crowne Plaza Izmir.
Kind Regards,
Funda BEZIRCILIOGLU
Assitant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blacksburg, Virginia
Level 5 Contributor
80 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 7 August 2009

We stayed at the Crown Plaza Hotel, Izmir for two nights in first week of Aug 09. The room was sea view with great view of the pay and city. It was a non-smoking room in a non-smoking floor. It was good size with sitting area of one chair and table. There is an office for working and using your own computer. The towels and bath robes, bed sheets and bellows are clean, bright white and as good as new.

Check-in and check-out was smooth and fast – no waiting. I have booked a sea view, club; that means I can use the club lounge for breakfast, afternoon snacks, and dinner. The breakfast has a variety of food; the quality of the food is excellent. (I stayed in the Hilton Izmir, they have better food quality and presentation, and anyway each Hotel has its own style).

The Crown Plaza location is far from the heart of the city and bazaar. It is located in a corner part of the city immediately overlooking the sea and Gardens with lots of restaurants on the sea. The hotel management overcome this problem by providing free shuttle to the city Bazaar and Konak location (you can find anything you want there and many Turkish style restaurants). Moreover, they provide a free shuttle from/to airport on specific times, which is a plus. The hotel has panoramic views of the pay and the city and it is a modern, recently belt – 5 years old – the hotel is an excellent choice.

The sea near the Hotel is not good for swimming (not beach – Izmir city has no beach for swimming – they say the water is not good for swimming – no one seem to swim). The walking area along the sea is very nice especially at night time – it is live night city, lots of people walking and sitting along the sea, restaurants open until mid night. The hotel is in the middle of the public park. Moreover, a ferry station can be reached by the hotel free shuttle (called Passport – that’s what it is called) to the other side of the city (station called Karsiyaka - pronounced Karshiyaka) is almost every hour. You can find there shops and more restaurants. Do not miss to go to a historic Roman site called Agora (not properly maintained yet), and Kadifekale Castle which is the highest point on the city it is better to take a taxi less 8 TL one way from the center of the city.

For the beach go to Ilica (pronounced Ilje) beach near a small town called Cesme (pronounced Cheshme). The beach is nice and lovely clear water – it is sandy shallow water beach good for everyone to swim. Taxi to Ilica and Cesme is expensive – it is better to use public transportation bus from bus station called Ucycular autobus (pronounced ichcular) it cost 10TL each way. The beach is near the Sheraton in Ilica. Try the ice cream Cesme, taste good and different. From Ilca to Cesme the local bus cost about 2TL each way. And there is natural hot water spring (free) in the sea near rocks – it is about 15-20 min walk from the Sheraton (Ilca), we did not have time to go there and beside it was crowded on Sunday.

The fitness center and the Gem are excellent; one of the best - the outdoor pool is excellent with Jacuzzi. The Turkish bath and the health center are excellent – must try. The specialty of Crown Plaza is the excellent thermal natural hot spring water pool inside the hotel with a cold Jacuzzi in the same room. I have not used the massage – they have a Thai massage done by young Thai girls. I think the health center of the Crown Plaza is a big plus.

The little hick-ups:
1. Although the staff is very polite, courteous, well-dressed, and very helpful – specially the reception- they do not have the smile on their faces. The management should notice that.
2. My reservation is a sea view, we have asked for a room sea view looking the city – we have been given a room looking the other side of the city – we did not bother to change it – it was nice room.
3. The wireless Internet is NOT free all over the Hotel – I have a club room, the Internet is free using the computers in the business center only. However, the online room description indicates that wireless Internet is included in the room rate, I quote hotel room description: "1 King bed club sea view Nonsmoking – Person(s) Max per room : 2 with High speed wireless Internet Fruit basket on arrival …… ". To remove this confusion, management should include (extra charge for Internet) in the room description as other hotels do. So be careful about wireless Internet charges.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PANAM-Air
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FUNDAB, Assistant General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 26 August 2009
Dear Sir,
Thank you for taking the time to share your comments regarding your stay at Crowne Plaza Izmir. We appreciate & consider your comments. We are happy to learn that you enjoyed your stay. We would like to share some information related with your comments.
Please be informed that there are many shopping malls next to the hotel that our guests may enjoy. As you have mentioned we provide free scheduled transportation to the old bazaar area.
The rooms that you have stayed have sea & city view and as you have stated looking to the other side of the city.
All the food & beverage products that we present have the top quality & the best products in the market. Our principle is to use the best products.
Related with the internet connection, we assume that there is a misunderstanding as in our web page it's not mentioned as free.
We thank you once more for your preference and hope to welcome you again at Crowne Plaza Izmir.
Sincerely Yours,
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Ankara
Level 4 Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 July 2009

Stayed at this hotel for 4 days with my wife and our 9 moths baby. The hotel has the overall panaromic view of beautiful Izmir, and at the best spot possible in town. Clean and comfortable rooms, very high quality food/drink options. The only drawback is the swimming pool, which is really small.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlpBot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FUNDAB, Assistant General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 21 August 2009
Dear Sir,
It was our pleasure to welcome you & your family at Crowne Plaza Izmir. Also we would like to thank you for sharing your experiences.
We kindly inform you that guest comments are seriously considered by our management as our aim is to supply the best service.
As you have experienced, we have 3 pools on premises which are; thermal pool ( 63 m2),
indoor pool (80 m2) , outdoor pool ( 185 m2) and an outdoor pool for children which is 13 m2 is also available.
Once more thank you for your preference & hope to welcome you again at Crowne Plaza Izmir.
Sincerely Yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 April 2009

I really liked this place. The facilities and service were top notch, and we got a nice rate. Note that it's on the outskirts of Izmir, which was good for us, because we just needed a place to stay as we wandered down the coast. But if you want to explore Izmir, I recommend someplace closer to the city. Also, the breakfast was amazing, though not included in the room rate, like at most places.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MoFlo95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FUNDAB, General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 11 August 2010
Dear Guest,
As Crowne Plaza Izmir management we are pleased to welcome you and learn your positive impressions about your stay.
Our aim is to create 100 % guest satisfaction in means of all services and faclities.
We hope to welcome you again at Crowne Plaza Izmir.

Kind Regards,
Funda BEZIRCILIOGLU
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrenpoint, Ireland
Level 4 Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 April 2009

Stayed in the hotel for two days on a business trip to Izmir. Everything about the hotel was excellent. Great rooms, with floor to ceiling windows, with view of the sea. Free Internet access. Excellent leisure facilities and an indoor and outdoor pool. Good location. Only had breakfast in the hotel, which was good. A wide selection of restaurants are located near the hotel. I would say, an ideal hotel for both the business and the leisure traveller

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Burrenlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FUNDAB, Assistant General Manager at Wyndham Grand Izmir Ozdilek, responded to this review, 21 August 2009
Regards from Hotel Crowne Plaza Izmir, Turkey.

We thank you very much for prefering Crowne Plaza Izmir & sharing your experiences.
We believe that the experiences of our guests reflect the quality of our services.
Hope that we will have the honour of welcoming you again at Crowne Plaza Izmir.
Sincerely Yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Izmir Ozdilek

Property: Wyndham Grand Izmir Ozdilek
Address: Inciralti Cad, No:67 | Balcova, Izmir 35340, Turkey (Formerly Crowne Plaza)
Region: Turkey > Turkish Aegean Coast > Izmir Province > Izmir
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Izmir
#2 Family Hotel in Izmir
#3 Luxury Hotel in Izmir
#4 Business Hotel in Izmir
#5 Romantic Hotel in Izmir
Price Range (Based on Average Rates): £
Hotel Class:5 star — Wyndham Grand Izmir Ozdilek 5*
Number of rooms: 219
Official Description (provided by the hotel):
As a member of Wyndham Hotels & Resorts chain, Wyndham Grand Izmir Ozdilek offers privileges and advantages of distinguished location embracing sea & city to guests traveling for business or leisure purposes and meeting delegates with five star hotel quality. Hotel is close to recreation area with shopping malls, restaurants, cafes and military museum ship. Proximity to motorway for International Adnan Menderes Airport, Gaziemir Fair Complex, industrial zones including Aegean Free Zone, Ephesus and House of Virgin Mary makes the hotel' s location excellent. Scheduled free shuttle service to/from airport & different points in city, internet and free parking are available. Wyndham Grand Izmir Ozdilek's deluxe guest rooms; standard, club, connecting rooms and suites offer sea & mountain view, wireless high speed internet access in addition to luxurious comfort as expected from an international chain hotel. Club Lounge presents special complimentary services to suite & club room guests at a private floor devoted for lounge. SPA & Wellness Center offers free of charge services for guests; indoor & outdoor pools, Jacuzzi, Turkish bath, sauna, steam bath, aroma therapy rooms & fitness center usage. Beauty , body care & massage services are available. Meetings, events and banquet organizations are well catered at high-tech indoor venues with daylight outdoor venues. Wyndham Grand Izmir Ozdilek serves exclusive tastes at 2 restaurants & 3 bars distinctively designed. ... more   less 
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Also Known As:
Crowne Plaza Izmir Hotel Izmir
Izmir Crowne Plaza

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