1. They didn't speak English 2. They didn't get the manager to help when they didn't understand. 3. The carpets were flighty. Common areas were dusty. 4. No variety for breakfast 5. Electronic appliances were missing from the rooms. 6. Bedding in rooms were not consistent 7. They left us waiting in the restaurant for 20 minutes without attending to us. 8. The Airport transfers were on time. The rooms were ready on time. They did meet and greet us. 9. The gym was OK. 10. The TV Channels were not in English. 11 Tiny Elevators.
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