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“Bad Reservation Service”

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Swissotel Grand Efes Izmir
Ranked #1 of 97 Hotels in Izmir
Certificate of Excellence
Dubai
1 review
“Bad Reservation Service”
Reviewed 9 July 2014

They do not accept Entertainer Voucher, although agreed on email to accept but charged extra, saying we do not have policy or we give your discount or we upgrade the room for you. Bad taste. But over all the hotel has good food, good restaurants, very nice rooms and good spa and pool. A little far from Airport but it is in the heart of the city.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Raza Ali S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rıza E, Manager at Swissotel Grand Efes Izmir, responded to this review, 21 July 2014
Dear Guest,

Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Swissôtel Büyük Efes, Izmir. In order to learn more about your experience during your stay please contact us through guestrelations.izmir@swissotel.com or +90 232 414 51 76.

Best Regards,
Swissôtel Büyük Efes, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,740 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
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English first
Tbilisi, Georgia
Level Contributor
86 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 8 July 2014

You can describe this hotel using just one word: fantastic! Fantastic location, fantastic rooms, fantastic bathroom, fantasist service, fantastic breakfast, fantastic garden! You can add very fast and free internet connection, excellent selection of TV channels, very helpful and friendly staff, fast check-in. So, enjoy!

  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Ivan_002_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rıza E, General Manager at Swissotel Grand Efes Izmir, responded to this review, 9 July 2014
Dear Guest,
We would like to thank you for your post and your comments. We are happy to see that you had a pleasant stay with us and went home with nice memories of Swissôtel Büyük Efes, Izmir.
We truly appreciate your valuable feedback about our services. It's very important for us to get feedbacks from your experiences. We look forward to welcoming you back in the nearest future.

Best Regards,
Swissôtel Büyük Efes, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bundaberg, Australia
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 July 2014

Lovely hotel, room well appointed and beautiful view of the harbour. Breakfast was fantastic, something for everyone. The swimming pool was large and had plenty of sun lounges. The internet was very poor - you have to stand at the door or in the bathroom. Once you move it cuts off. Also noise from rooms beside are an issue. Aircon gets cut at about 1am until 4am, room becomes incredibly hot. Spoke to staff but nothing other than you must have had your balcony door open! Also one of the nights every light in the room came on at 4am, seemed to happen in all rooms in the hotel as everyone was talking at breakfast about it! Bad cause you had to get up to turn all the lights off! No explanation. Staff at the front desk very professional and spoke superb English.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank samanthahawes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rıza E, General Manager at Swissotel Grand Efes Izmir, responded to this review, 9 July 2014
Dear Valued Guest,

Many thanks for your comments regarding our hotel and staff during your visit. We hope to welcome you back soon.

Best Regards,
Swissôtel Büyük Efes, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington Dc, District Of Columbia
1 review
Reviewed 6 July 2014

We stayed for three weeks at the Swiss and it was a fantastic visit. The executive lounge is excellent and the staff is even better. I would recommend this hotel to anyone and hope you enjoy your stay as much as we did.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rıza E, Manager at Swissotel Grand Efes Izmir, responded to this review, 8 July 2014
Dear Guest,
We would like to thank you for your post and your comments. We are happy to see that you had a pleasant stay with us and went home with nice memories of Swissôtel Büyük Efes, Izmir.
We truly appreciate your valuable feedback about our services. It's very important for us to get feedbacks from your experiences. We look forward to welcoming you back in the nearest future.

Best Regards,
Swissôtel Büyük Efes, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
110 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 July 2014 via mobile

Most beautiful grounds & facilities. Excellent food. Modern & very well maintained rooms. Prime location. I stayed at the swissotel when I first moved to Izmir & now when we're moving out. The best place for a peaceful & restful transition for my kids & wife. Keep up the high standards!

Stayed July 2014, travelled with family
Helpful?
Thank pierohat1969 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rıza E, Manager at Swissotel Grand Efes Izmir, responded to this review, 3 July 2014
Dear Guest,

Thank you very much for sharing your recent experience with us. Your comments are very important for our team to monitor our services as well as to achieve and maintain service excellence. We hope to see you again in Swissôtel Büyük Efes, Izmir.

Best Regards,
Swissôtel Büyük Efes, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

Perfect hotel next to the city center with a nice atmosphere, a nice garden with terrace and pool area, different Restaurands, Cafe, Bar, etc.
With a short walk you are in the center of the city center with lof of opportunities.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Eugen_Loderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rıza E, Manager at Swissotel Grand Efes Izmir, responded to this review, 3 July 2014
Dear Valued Guest,

Many thanks for your comments regarding our hotel and staff during your visit. We are delighted to hear that you were happy with our property.

We hope to welcome you back soon.

Best Regards,
Swissôtel Büyük Efes, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

I like this hotel , the service and the staff were perfect except the small issue in the final bill, but definitely I will stay in this hotel next time.
The executive lounge was great experience , you should try it

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Ammar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rıza E, General Manager at Swissotel Grand Efes Izmir, responded to this review, 3 July 2014
Dear Guest,

Please accept our sincere thanks for spending your precious time to share your kind feedback. We appreciate your valuable comments.
We look forward to welcoming you in the future and hope to host you again in Swissôtel Büyük Efes, Izmir.


Best Regards,
Swissôtel Büyük Efes, Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Grand Efes Izmir

Property: Swissotel Grand Efes Izmir
Address: Gaziosmanpasa Bulvari No: 1 Alsancak, Izmir, Izmir 35210, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Izmir Province > Izmir
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Izmir
#1 Family Hotel in Izmir
#1 Luxury Hotel in Izmir
#1 Spa Hotel in Izmir
#2 Romantic Hotel in Izmir
Price Range (Based on Average Rates): £
Hotel Class:5 star — Swissotel Grand Efes Izmir 5*
Number of rooms: 402
Official Description (provided by the hotel):
Set in 12.000 m² of landscaped gardens Swissotel Buyuk Efes, Izmir is a five-star deluxe hotel located in the heart of the city’s commercial hub and overlooking the spectacular Kordon Promenade, on Turkey’s Aegean Sea. Adnan Menderes International Airport is less than 10 miles (15 km) and 20 minutes away. Swissotel Buyuk Efes has 402 luxury rooms including 55 elegantly decorated suites At Swissotel Buyuk Efes the guests are presented an inspiring art collection from Fernando Botero to Turkey’s leading exponents of modern art throughout the hotel with more than 800 art masterpieces and a selection of traditional Turkish and contemporary cuisine in a variety of attractive restaurants & bar: Equinox, Cafe Swiss, Aquarium and Sky Bar. Equipped with the latest technology available Buyuk Efes Convention Center located in the hotel, is designed to host all kinds of meetings and conferences in an ideal setting. Over 5,500m², Purovel Spa&Sport provides the Alpine inspired solution to healthy living within a stylish and contemporary environment. Facilities include; 14 treatment rooms, a Presidential Wellness Suite for couple therapies, a hydrotherapy room, solarium, a relaxation lounge, Turkish Hammam, steam bath, sauna, jacuzzi, indoor & outdoor swimming pools, pilates studios, group fitness classes, personal training and a tennis court. ... more   less 
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Also Known As:
Swissotel Grand Efes Izmir Hotel Izmir
Swissotel Grand Efes Hotel Izmir

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