We stayed at the hotel for one night and although we were booked to return a few days later, we cancelled. The staff was friendly and the outside of the hotel looked fine but our room was not what we were expecting. Although the bed linens seemed clean and I was able to sleep, the floor was so dirty I had to put a towel from the bathroom down to walk on it. It had not been vacuumed even though the dirt was obvious. The bathroom did not seem clean and we did not use the shower. Our tour agency booked this hotel but we refused to go back to it for the second night. Kars has other hotels so be careful to not get booked in this property. We loved visiting the Lost city of Ani nearby- a must see and something we will never forget.