Just got back from 18 nights staying at the new apartment block, NEVER again. I had booked a 2 bed apartment with twin room for my daughter and I and a double room for my niece who was arriving a few days later. We arrived early hours of Thursday morning and was greeted by Nurseven, one of the owners. She was very welcoming but we had to drag our luggage along the pool area and down a few steps then along a dark path to the new apartments, up 2 flights of stairs. The first thing I noticed was there was no loo seat so I mentioned this to her and she said, " no problem, later". She showed us our room which was a twin room but with a double bed in so the plugs and light switch were in the middle of the bed. I asked where the twin beds were and was told they were upstairs so we went upstairs and found we had been given a 3 bed apartment but the twin room had been locked up. Later that first day I went to reception, which is the bar, with a list of things that needed sorting. Loo seat, shower head and fixture, we had no shelf or soap dish, they had been broken. In the bed room we had a single wardrobe, no hangers, 1 bedside table, no dressing table so we had 2 small drawers so there was nowhere to put our toiletries or clothes and on the bed we had a single cover. The 4 dining chairs were covered in stains and footprint marks. With the promise of things being put right we started our holiday. Day 2 we got a loo seat and shower head, a fitting on the wall so we could shower and a dressing table but no mirror so we arranged the furniture so we could use the mirror on the wardrobe, not ideal but passable. On the Saturday I went to ask about the other things we had asked for and Nurseven asked me for the money £860, not something I had ever done before but because I trusted her, I paid her, BIG mistake. From that moment on it was as if we did not exist. I asked 3 time to have the apartment cleaned and fresh towels and sheets, the excuses for why they could not do it were that they were too busy or that they had no one available to clean. I know the old apartments were being cleaned because we used to see the cleaning stuff out side the rooms etc when we passed and we had over heard Nurseven ask a couple if they wanted their room cleaned. The swimming pool built for the new self catering apartments was still empty but we were welcome to use the other pool. On one occasion my neice was at the pool and she had taken a drink and crisps with her, no sooner had she sat down Nurseven went to her and told her she was not allowed to bring her own foodstuff to the pool, maybe this is why our pool was empty. Day 10 we finally had our apartment cleaned, of sorts, the bins were emptied and the sheets and towels were changed but nothing else was done. I had been living out of my suitcase which was in one corner of the room, we had moved the bed into the middle of the room as my daughter is a restless sleeper and kept turning the light on in her sleep, the reason we wanted twin beds. The dust that we had unearthed when we moved the bed was still there and our hair that had gathered by the wardrobe was still there. That was the one and only time in 18 days that there had been any attempt to do any cleaning. I had to borrow sheets and towels from a friend that lives nearby. When it was time for my niece to go home we popped into the transfer place that the Hayat use to check what time they were picking her up, there had been no booking for her, they said they could take her for £35 we then explained that we had already paid Nurseven for the transfer and after a bit of convincing he agree to pick her up. We then asked about our transfer on the next night, again he had no booking for us. If we had not gone to see about the transfers we would have been left waiting and missed our flights. The night my niece left we passed Nurseven and she not even say goodbye. The following night when we left we had to leave the key on the bar as no one was around and all the lights had been turned off so we had to drag our cases out in complete darkness. On reading the other reviews it seems that if you stay in the old part of the Hayat and are willing to spend money at the pool bar an restaurant then you are made to feel welcome but if you go to cater for yourself in the new block then you are forgotten about. Over the years I have visited Hisaronu I have stayed in some tatty rundown places for as little as £7 a night but I have always had a clean room and clean linen so at £40 a night I don't think it was too much to expect to have a clean place to lay my head. Oh, on one of the occasions when they were too busy to clean, Nurseven had gone on a boat trip with some of her guests. The little dog they have tied up 24-7 that is constantly barking and crying does not help matters. So all in all I felt cheated and degraded by Nurseven so Thanks for that.
- Official Description (provided by the hotel):
- WELCOME TO HAYAT APART Welcome to a corner of Turkish paradise at our Villa/Apartment complex in Hisoranu. Our accommodation will feel like home from home during your holiday, which will allow you a comfortable and peaceful stay. Guests from all over the world have found our Apart Hotel a great source of peace and relaxation for many years. We are located Hisaronu which is a 5 minute bus ride to Olu Deniz Beach and the Blue Lagoon (which is a nature reserve) where you will find History, Nature, Clean Sea, Sun 300 days a year, Fresh Fish, Blue Coves ideal for exploring, Windsurfing, Sailing, Diving and Water Sports suitable for a variety of climatic conditions. If you want to live outside your comfort zone you can always go Paragliding from Babadag mountain and land on Oludeniz Beach. A variety of Boat Trips, White Water Rafting, Mud Bath, Jeep Safari and many other Excursions are available to book in the centre of Hisoranu. Markets, Shopping, Entertainment, Cultural (Kaya Koy) and Health Facilities are a short distance to compliment a varied and interesting holiday. Villa Hayat Apart Hotel is located in Hisaronu which is the Entertainment Venue of Olu Deniz. Our large swimming pool with sun beds, cushions and parasols are provided free of charge for our valued guests through the resort which offers a peaceful and relaxing holiday. We provide a waiter service whilst sunbathing around the pool for drinks, snacks and ice creams which can be purchased at reasonable prices. Wi Fi is also available for guests at the pool side/cafe bar. Our family at Villa Hayat Apart Hotel has been in business for many years and offer a charming, friendly atmosphere where we have many valuable customers who return year after year.If you decide to stay with us you will have a relaxing and many unforgettable holiday memories. Airport transfers available upon request. Happy holidays ... ... more less
- Also Known As:
- Hayat Apart Hotel Turkey/Fethiye