We are regular travellers to Turkey and knew of the hotel but never stayed. Changing room from our original request was no problem, receptionist excellent. Room small, dated furnishings but fine with everything we needed and, a great view.
Breakfast on the roof top was excellent.
Room service was fast, food good and not as expensive as we expected. Lunch was probably our best experience, the food, setting and service all first class, helped by a very cold bottle of wine. We ate dinner twice here, both good.
Overall the staff were excellent.
So if it is that good why do I say "but not quite".
On our first day at a pool, we always tip the pool attendant in advance to get looked after, we were impressed by the beds with thick cushions head rests and lumbar supports. Bar service was very good. To our surprise the pool was very cold. We noticed a hair clip on the floor by our beds, after 7 days it was still there. I mention this because after our first day by the pool my feet were black with dirt, this continued every day. Another guest mentioned to us it was dirty.
The pool area was not cleaned in the 7 days we were there.
The second issue was similar, were the lift stops on the third floor you exit and climb the stairs to breakfast on the fourth. The carpet on the third wasn't dirty it was disgusting.
One evening we were playing cards in the lobby and as it was warm had the air conditioning on, a man whom we later found out was the Manager came by and did not speak to us but told the receptionist to turn the air con. off. We were told it was disturbing the other guests, it was midnight the place was deserted, it was only us.
During our stay we had noticed the previously mentioned man who was obviously part of the management team but who only spoke to the Turkish guests, we assumed he did not speak English. During our stay we would estimate about 90% of guests we British.
I approached him about the cleaning of the pool area, he spoke good English, and said there was not a problem. I was wrong and that was it.
The next day a member of staff asked me if I was the one who had complained. As we were leaving I don't know if it got cleaned.
So great location, good food, good staff. Management not on the job.
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- Also Known As:
- Ece Saray Marina And Resort
- Ece Saray Marina Hotel Fethiye
- Ece Saray Marina Fethiye
- Ece Saray Marina & Resort Turkey/Fethiye