Stayed at this hotel last year and loved the location and setting, but service had a lot to be desired. I was not to be let down as it was just as bad this year. We had a suite and had requested a high floor, put on level1 (ground floor). Complained and moved instantly to level 2. Informed that they put the Brits on low levels as we don't complain as much as other guests. Rooms are lovely by Turkey standard but you are paying for it and it is 5*. Our maid sevice was very good and found the receptionist very helpful too. My one huge gripe about this hotel is the service from staff. You wait on them, they do not wait on you. There can be nobody else at bar but most times you will wait 10 mins for your drinks. Just so you know they charge 20 lira (£8) for gordons gin and tonic. Local is ONLY £4. You could drink in the savoy cheaper. The exception of the staff has to be the pool bar. Unfortunately I don't know his name but he worked there last year too and is lovely. The only bad, slow service we had in Fethiye was in Ece Saray Hotel. I did complain and got dirty looks for the rest of week. Other guests felt the same way we did about poor service and prices but did not complain to management. I think everybody who goes to this hotel if they feel as we did they should inform them and they will soon get the message. I intend to write to higher Management of this hotel as I got nowhere with management working in the hotel. After all you are being charged prices much higher than our 5* hotels without the service. I would go back again to this hotel but not until they get the service dealt with.
Last but not least. You have to eat in MOD Restaurant in marina around the corner from hotel. Food amazing, staff very friendly and not even close to hotel prices.
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- Also Known As:
- Ece Saray Marina And Resort
- Ece Saray Marina Hotel Fethiye
- Ece Saray Marina Fethiye
- Ece Saray Marina & Resort Turkey/Fethiye