Arrived on 2/8/14 for our 14 day holiday.Although our room was quite spacious it needed a lot of updating,the furniture and TV were very dated and the air con did not work properly and so was very noisy however the cleaner did a good job each day.
The gardens were beautiful and all the pools were lovely,Deniz at the slide pool was great with our children.Lots of games on during day if you want to join in,water polo,aqua aerobics.Our children are 12 & 10 and we have to say that Jack,the teen entertainer,was fantastic,he played many games during the day and worked very hard to keep the kids entertained.
The food needs to be improved,the pancakes were lovely at breakfast and we enjoyed the pizza and soup but often the food in the restaurant was cold or not hot enough.
The evening entertainment also needs improving,the staff did their best but really they need to bring more acts in.The bar staff were very friendly,special thanks to Sefa.
We found the spa staff a bit annoying as pestered us every day and although the photographers were good the main salesperson seemed only interested in selling a package from £120-£200 and was quite pushy so put us off buying any at all.
We wouldn't say this is a 4 star hotel,lots of things need attention,hopefully this is all in hand as the entertainment team and staff are very friendly.More
- Free Wifi
- Free Parking