When we booked we were told that we would be in the main building but were in the small building across the road, we checked into our rooms there was a fridge which was dirty toilet that leaked, a hot plate that only had 3 legs instead of four and an airconditioner that didnt work, my mum was in a room upstairs from us her kettle tripped the electric every time she used it she had cupboards doors hanging off an a broken shower! We would complain about this but no one would ever come and see us after continually asking about the air-conditioning we eventually bought a fan which when we were seen bringing it in we were told we would have to pay 5 lira a day for electric when we refused they eventually tried to fix the air con! The pool was never cleaned and my sons were swimming one day and there was human feaces in it when I complained about this they said well it's gettin fixed now and didn't see why I was angry! when holidays 4 u went bust we were asked to the office I had been in contact with the CAA and they had told me that the hotel had to make a claim from them and they would be getting paid! When in the price they kept saying h4u owned them 20,000 pound and we had to pay our accommodation again we told them we didn't have money for this and they said credit card we told them we didn't have this, then the manager started shouting and banging things off the table and told us we had an hour to pay or get out the hotel this is with 3 children under the age of 10 and 4 days before our flight, we had to phone family an ask them to pay! The only good thing about it was the bar staff happy to help pity the management dont have the same attitude!!
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- Also Known As:
- Club Ceylan Hotel Marmaris
- Ceylan Apart Marmaris