A beautiful looking hotel totally ruined by bad service, lack of facilities for its size, useless organisation, no safety, dreadful food and even worse eating experience and awful management bullying staff in full view horrendous would never go back, both ourselves and numerous people we spoke to complained.
the food was cold, it was so full at meal times you could not get a table when you finally did you had to queue 10 deep at each section so by the time you had what you wanted it was ice cold not that it was very walm to start with. Same food each night for two weeks. It was like a rugby scrum fighting your way through only to get the runs for a week from the rubbish quality food they were serving. One night we again could not get a table, not even in the snack bar so we got a plate of food and went to sit on the tables at the patisserie at the side of the snack bar, we were pounced on and told you can't eat here even though cakes are eaten there every day so we had to stand up in the snack bar holding our food totally and utterly disgraceful way to treat paying customers.
No ice cream served at the resort first all inclusive I've ever stayed at that doesn't, when we asked they just said you will have to buy it go to the shop.
No pool safety or security of any kind, we saw so many people with bandages and pots on during our stay. Someone was throwing fruit from 4th floor into pool staff saw this and did nothing. Kids were playing in the fountains which could easily have have impailed them had they fallen, again just ignored. Pool area was not cleaned once while we were there just tidied sun beds there fag ends and rubbish on the floor which was not swept up. We witnessed one man physically attack another it was horrendous distressed holiday makers fetched management and demanded the Police were called, management did nothing but instead patted the attacker on the back and ensured he was assisted to a nice spot, unbelievable.
We witnessed a manager assault a staff member at the snack bar when he rammed the staff member that hard it spun him round, management strutted round like soldiers with horrendous attitudes, all the staff look so unhappy but there is no wonder really.
Rooms not cleaned properly, only 1 toilet roll left we often ran out.
Asked for a room near my family but were separated and would not help when we asked.
Booked a larger room but not given it.
A party of approx 40 school kids were booked in and put on our floor, this is not on at all in a Holiday resort. They ran up and down the corridors at 5am in the morning making a right racket and phoned each other's rooms until late keeping us all awake, again nothing done.
Reception were no help at all hardly spoke English and offered no guidance or help at all.
We tried to book each A LA Cart but was told we could only go to one in our two week stay because they would be full up when we checked they hadn't even opened the other restaurant, so they lied to us.
Entertainment was rubbish there is more personality in a graveyard than this entertainment team, however the kids team were fab we got more pleasure from watching them than the main show.
This is not a five star whatsoever the look of the hotel is, but that's where it ends. I would not recommend this place to anyone. This is the very first time I have ever complained but I left heres so angry I felt I had to :-(
- Official Description (provided by the hotel):
- Ideal Prime Beach benefits from an excellant location on the beachfront of Marmaris with local amenities within walking distance. Ideal Prime Beach will offer stylish rooms coupled with a lively atmosphere also where guests can enjoy the stunning sea views from its own private beach and jetty. ... more less
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- Also Known As:
- Ideal Prime Beach Hotel Marmaris