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“Big changes, not always for the best”

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D-Resort Grand Azur
Ranked #14 of 234 Hotels in Marmaris
Certificate of Excellence
Newtown, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Big changes, not always for the best”
Reviewed 8 May 2013 via mobile

Arrived at the start of the season, and as expected, there is still some work going on. This isn't a problem. The lobby looks great as do the new upgraded rooms. A few niggles such as the air con leaking so much we had an extra shower in the room, the real shower wasn't sealed properly so all water hitting the walls, was going directly onto the bathroom floor. Only a third of the lifts are currently working and this isn't too bad when the hotel isn't full. It is now and still only two lifts are working. The other lifts look equally as good, I just wish we could actually use them. No surprises if I say that the reception attitude hasn't changed- they are still grumpy, even more so now they have to wear these awful pastel blue jackets. The new dining area is fantastic with an all weather outdoor seating area. The food and the waiters are still just as good as they have been in the past.

The hotel has recently changed hands, and you can see that the huge refurbishment programme is being paid for by (guess?) the guests... A huge hike in the beach, lobby and pool bar prices, and not just by one lira. Today our breakfast tea consisted on a tea bag per person rather than the usual pot. The lack of waiting staff means that tables are getting fuller and guests are having to wait longer to be served. Has the Grand Azur just out priced itself in Marmaris? Lots of changes occurring day by day, it would be great if the changes were communicated to the guests, rather than leave us all to get slightly frustrated at a later date. Grand Azur needs to decide once and for all if they are to use towels cards or not, when they have made that final decision, please let us know. It saves embarrassment at a later date.

The entertainments team are a lot friendlier than last year. They seem to be making an effort to let us know what is going on entertainment wise. The shows have just started and there was a ral good Turkish night.

Stayed May 2013, travelled with family
Helpful?
4 Thank goldguy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeynep T, Konuk İlişkileri Müdürü at D-Resort Grand Azur, responded to this review, 13 September 2014
Dear Guest,
Thank you for taking your time to review D-Resort Grand Azur Marmaris. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission.
We have addressed the issue and spoken with our team members and also with their Manager in question.
We would like to inform you that we truly enjoy sharing our passion for our destination with our guests and we would be pleased if our guests leave D-Resort Grand Azur Marmaris with happiness and with a feeling of full satisfaction upon their stay in D-Resort Grand Azur Marmaris.
We really look forward to welcoming you back in D-Resort Grand Azur Marmaris again. It would be a great pleasure from our side to have a direct communication with you on your next arrival. Because, it would be a great chance for us to renew your expactations in D-Resort Grand Azur Marmaris.

Yours sincerely
D-Resort Grand Azur / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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scarborough
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 May 2013

We have just got back from 1 week in D Resort Grand Azur, formally the Grand Azur, but not sure if under new ownership but we have been going for the last 5 years to this hotel and decided as the last 2 years have been s lovely we would return again. How ever changes have been made, some are great and some not so great.
The entrance and reception looks fabulous, the rooms look lovely and new, very up and coming with beautiful comfy beds and nice elegant bathrooms. Mine and my parents bathrooms both just had wet room showers all baths seem to have gone. The shower has monsoon shower plus hand shower, but do still end up having water going down into the drain on the floor of the bath room.
The television is good nice and slim, how ever English channels use to be available but now very limited only 2 channels, we had ariel and connections problems but was sorted 3 days later.
We wernt lucky enough to get a room upgrade, my parents did, and had a lovely room over looking the pool, but rooms are not quite finished so you still hear the building work getting completed.
The Spa was great, fabulous gym and pool, they had a slight accident in the pool on the 3rd day and pool was closed for 24 hours and had to be flushed through but we just went down to the beach.
I would return again as the food is always fabulous, it would just make it if they could get the BBC1 and ITV 3 and it would be made, as the little good points out do the bad parts.
Also would be good to have the old pool towel cards back as people just leave there towels hanging over the sunbeds and when you g looking for a sunbed there some times none to be had. If people new they would be charged for the towels they would think twice about leaving them on the sun beds.

Room Tip: if you dont mind noise of the hotel opposite the music goes off at 11pm, but other wise upgrade to p...
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cabriolover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeynep T, Konuk İlişkileri Müdürü at D-Resort Grand Azur, responded to this review, 13 September 2014
Dear Guest,

First of all, we would like to thank you for choosing D-Resort Grand Azur for your stay in Marmaris.

Thank you for taking your time out to post a review about D-Resort Grand Azur, we are very pleased to hear that our services were to your satisfaction and please be assured that your comments have already been shared with all our team members.

We look forward to welcoming you back to D-Resort Grand Azur Marmaris again.

Yours sincerely,
D-Resort Grand Azur / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Netherlands
Level 6 Contributor
181 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 25 April 2013

This hotel has nice spacious rooms. Something dated but everything you need is available in the room. The hotel is spacious. You can dine outside in the evening every night there will be a new theme. You can also choose to dine in the a la carte restaurant. The hotel is on the seafront and is a mile or two from the city. That's easy to do on foot. We thought it was a nice hotel.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DroomDecor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeynep T, Konuk İlişkileri Müdürü at D-Resort Grand Azur, responded to this review, 13 September 2014
Dear Guest,

First of all, we would like to thank you for choosing D-Resort Grand Azur for your stay in Marmaris.

Thank you for taking your time out to post a review about D-Resort Grand Azur, we are very pleased to hear that our services were to your satisfaction and please be assured that your comments have already been shared with all our team members.

We look forward to welcoming you back to D-Resort Grand Azur Marmaris again.

Yours sincerely,
D-Resort Grand Azur / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salford, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 March 2013

This hotel provides a good standard of accomodation and food. The hotel is clean and is in a good location and has a private beach. The only downside and the one reason I would not go back or recommend to friends is that it lets its self down by the noise from the entertainment which on some nights was extreme to the point that it sounded like they were playing in your room. When reported to staff they just acted dumb.

Room Tip: Best rooms are sea view but because of the noise from the entertainment, maybe a room overlooking th...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Jay_14_58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeynep T, Konuk İlişkileri Müdürü at D-Resort Grand Azur, responded to this review, 13 September 2014
Dear Guest,
Thank you for taking your time to review D-Resort Grand Azur Marmaris. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission.
We have addressed the issue and spoken with our team members and also with their Manager in question.
We would like to inform you that we truly enjoy sharing our passion for our destination with our guests and we would be pleased if our guests leave D-Resort Grand Azur Marmaris with happiness and with a feeling of full satisfaction upon their stay in D-Resort Grand Azur Marmaris.
We really look forward to welcoming you back in D-Resort Grand Azur Marmaris again. It would be a great pleasure from our side to have a direct communication with you on your next arrival. Because, it would be a great chance for us to renew your expactations in D-Resort Grand Azur Marmaris.

Yours sincerely
D-Resort Grand Azur / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 February 2013

My husband and I were at Grand Azur at end of May to early June 2012. First impression was that the rooms were comfortable but basic however after that thoroughly enjoyed our stay. The food was the best we'd had, fresh barbecues being cooked on the patios incl chicken, fish, steaks with choices of all cuisines. I had to compliment the chef! Staff and service was impeccable. I enjoyed the pool and enjoyed the strolls on the beach and the hotel location on the beach is great. I would definitely go here again. Am planning to go with friends this May 2013.

Room Tip: Sea view would be good even though the front view of road view is fine, after your breakfast can wal...
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Shana034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeynep T, Konuk İlişkileri Müdürü at D-Resort Grand Azur, responded to this review, 13 September 2014
Dear Guest,

First of all, we would like to thank you for choosing D-Resort Grand Azur for your stay in Marmaris.

Thank you for taking your time out to post a review about D-Resort Grand Azur, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members.

We look forward to welcoming you back to D-Resort Grand Azur Marmaris again.

Yours sincerely,
D-Resort Grand Azur / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 January 2013

We loved it. Everything was spot on. I was there for 2weeks in Oct 2012 with my husband. The location, rooms, beach, food was brilliant. We had a room on the 5th floor - and couldnt fault it.

My only small complaint would be that the attitude of the reception staff was hit n miss. They can be so rude and unhelpful at times. However i have to mention Ella she was guest relations and was lovely and friendly. She helped us out with some problems we had with our transfers. Also the shoe shine man he was brilliant always made us smile.
Marmaris is a beautiful resort and yes it is a very busy place but we went at the end of season, it was quiet and we were very lucky with the hot n sunny weather.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Sweetgyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeynep T, Konuk İlişkileri Müdürü at D-Resort Grand Azur, responded to this review, 13 September 2014
Dear Guest,

First of all, we would like to thank you for choosing D-Resort Grand Azur for your stay in Marmaris.

Thank you for taking your time out to post a review about D-Resort Grand Azur, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members.

We look forward to welcoming you back to D-Resort Grand Azur Marmaris again.

Yours sincerely,
D-Resort Grand Azur / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 December 2012

We visited in late October for a week. The hotel was beautiful.
The staff were very friendly and helpful.
We booked a standard room initially, was given a room on the left side of hotel with a view of a side street and neighboring hotel. It was right at the end of season so wasn't that noisy. But there was loud music playing from the hotel but finished at 11 pm .I expect high season it is more often. The room was adequate for our needs but we asked in reception if there were any spare sea room views. They said that there would be one the next day so to go and ask again at midday then.
We did and was moved to a sea view room which was twice as big as the one before. As we walked in we all said 'wow'. The room was lovely and the bathroom was larger than before and more modern. The view was gorgeous from the balcony so glad we paid extra about 20 euros i think for a night. The bed was very comfy and so was the put you up bed my daughter had.
If you can stay on 5th floor apparently the rooms are even better. We were on the 3rd. Fab view from the top floor by the restaurant. There were are few wedding receptions taking place there.
The pool was large with a small lazy river to one corner and a long winding slide for the children ( and adults!) It was very cold but refreshing! It was kept amazingly clean, the pool attendants were constantly picking up leaves as the fell around the pool area too. Lots of sunbeds. You don't need a pool towel as they give you a card which you exchange for a towel from an attendant. When you give back the towel you get your card back again to use the next day. Lovely view of the sea when you sunbathe by the pool !
Beach is nice but a bit pebbly, clear water can see fish swimming around your ankles. Comfortable sunbeds on the beach.
The food is excellent. Breakfast buffet best we ever had, matches the Hilton Hotels, maybe better. Evening meal fab too. Massive choices available for all tastes. Drinks pay extra for but they were reasonably priced. Delicious. Lunch times we often went to the beach bar for a snack. Very cheap for a large hamburger and chips of ceasar salad, about £5 each only.
Marmaris along the coast is lovely but further inland along the shops it is evident it is a pretty poor country from the state of the pavements etc. Bargains to be had tho if you are looking for fake designer stuff!
Take a walk along to the harbour and castle. Nice for a stroll and visit a cafe to relax. Takes about 20 minutes to walk to from hotel. Nice views and photo opportunities.
As we visited at the end of the season it was very quiet. Hotels packing up for the winter and sunbeds being removed from the beaches etc. The weather was still nice and warm, Quite cloudy but we went home with a decent tan!
We had a lovely relaxing week and would recommend you stay here for a great holiday in Turkey. We would def use this hotel chain again. Thanks Maritim.

Room Tip: Ask for a sea view room. You won't be disappointed. You will get a view over the pool and out to...
See more room tips
  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeynep T, Konuk İlişkileri Müdürü at D-Resort Grand Azur, responded to this review, 13 September 2014
Dear Guest,

First of all, we would like to thank you for choosing D-Resort Grand Azur for your stay in Marmaris.

Thank you for taking your time out to post a review about D-Resort Grand Azur, we are very pleased to hear that all our services were to your satisfaction and please be assured that your positive comments have already been shared with all our team members.

We look forward to welcoming you back to D-Resort Grand Azur Marmaris again.

Yours sincerely,
D-Resort Grand Azur / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about D-Resort Grand Azur

Property: D-Resort Grand Azur
Address: Cumhuriyet Bulv. No:17 Marmaris | Siteler, Marmaris 48700, Turkey (Formerly Maritim Hotel Grand Azur)
Region: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Marmaris
#6 Luxury Hotel in Marmaris
#9 Spa Hotel in Marmaris
#21 Romantic Hotel in Marmaris
#24 Family Hotel in Marmaris
Price Range (Based on Average Rates): ££
Hotel Class:5 star — D-Resort Grand Azur 5*
Number of rooms: 324
Official Description (provided by the hotel):
Attractive hotel in a balconied, 5-story building. Overlooks a large, free-form pool winding through our tropical gardens. ... more   less 
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Also Known As:
Maritim Hotel Marmaris
Maritim Grand Azur

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