Arrived at this hotel with great expectations having read previous good reviews. However, it appears that requests made direct to the hotel are ignored and the reception staff offer guests the poorest rooms unless you refuse to accept them. There was no warm welcome from the receptionist and it appeared they were not really very interested in providing a good level of customer service apart from one pleasant young man who helped sort out our internet problems several days into our holiday.
We had a sea view room which was very nice but the cleaning standards were not very good and room supplies were not replenished. The floor was generally not very clean although the bed linen and towels were. Whilst appreciating that not all rooms can be cleaned early in the day, it is not good enough that rooms have not been cleaned by 4p.m some days. Perhaps more domestic staff are needed to do the job properly.
The food is definitely not to 5* standard. We have stayed in numerous hotels throughout the world and many 4* hotels serve better quality food and achieve better service. There seems to be no direction in the restaurant and staff are dashing around ineffectively despite working very hard. At dinner the hot main courses are generally lukewarm at best and there is a little choice of vegetables. We resorted to having soup, salads and pudding the latter being acceptable most of the time with plenty of fresh strawberries. We have never needed to miss out the main course at any hotel, anywhere, because the food was inedible or cold.
I was amazed to see one chef collecting up the spilled scrambled egg from the counter and returning it to the pan for other guests to eat - very unhygienic! Similarly waiting staff drop food and cutlery on the floor and leave it there which is not very pleasant for diners.
Breakfast is fine if you are happy to have fruit, breads etc as the main courses are of very poor quality and only the eggs are hot. Having spoken to guests who stayed there last year they said the food had gone drastically downhill and bore no resemblance to their previous visit.
On a positive note the location of the hotel is very good with a wide flat promenade to link it with Marmaris and Icemeler. Both are very pleasant walks in lovely scenery but you do get a bit fed up with bar and shop owners hassling.
The grounds and pool area are also well maintained. The entertainment team were very friendly and good fun although entertainment at this time of year is very low key. That said, there are plenty of local bars where there was music.
The Guest Relations Manager was very professional and keen to sort out any issues that arose. Jamie the Thomson rep was very helpful and went out of her way to help. It seems like these two are battling to save a sinking ship! Some of the receptionists definitely need to improve their customer service skills and quickly.
All round not quite what we expected and we would definitely not return to this hotel unless serious improvements were made.
We have noticed that negative reviews seems to get removed from Trip Advisor but we have tried to give a balanced overview which we hope will be used by the management as constructive criticism to make improvements.
- Official Description (provided by the hotel):
- Attractive hotel in a balconied, 5-story building. Overlooks a large, free-form pool winding through our tropical gardens. ... more less
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- Also Known As:
- Maritim Hotel Marmaris
- Maritim Grand Azur