We arrived on 12th May for 2 week. On may 14, the day of partners birthday also saw the terrible event in Somu occurred. The hotel, as well as most companies in Turkey were required to observe 3 days of official mourning. The hotel was quiet and respect was followed. In the rush to keep everyone informed of changes to the calendar of events, our table and cake were forgotten. In an effort to recognise a big birthday, I ordered Lillies from the hotel concierge the day before. Very helpful and they even managed to arrange a nice table and cake in the evening the following day.
Now we've been coming back and forth this hotel for a few years now and like other regulars have noticed a few changes which are not always for the better. I won't go into them here, but I did what needed to be done and spoke to Concierge, Burku as well the On call Manager who was available when I needed to speak to them. What springs to mind at this resort, is that the hotel management are fully aware of some of the problems and are trying hard to rectify them as well as keep guests happy.
A bit of advice for people staying here. If you are not happy with some of your experiences, speak to the Management Team. They have always been available to us and have dealt with any issues quickly and promptly. Small things can be magnified on holiday, in a country which different values to us. The hotel seems to take complaints very seriously and have made attempts to rectify and apologise and try to make things better.
The regular established waiting staff at the Hotel keep the image of this hotel as a premier location. They are excellent and service is second to none. The Chambermaids once again as respectful of property whenever they come into your room, even when you are recovering from a heavy night!
- Official Description (provided by the hotel):
- Attractive hotel in a balconied, 5-story building. Overlooks a large, free-form pool winding through our tropical gardens. ... more less
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- Also Known As:
- Maritim Hotel Marmaris
- Maritim Grand Azur