Fourth time at cettia but not to usual standard, overall the cettia apartments are very good.
But reception and certain members of staff let it down badly.
Upon arrival we were given a studio when we actually booked an apartment it was 11.30 at night
The reception could not understand what the problem was but just kept repeating see manager in morning. So we stayed the night in a studio, unable to unpack the following morning I was up early to sort out the room problem but no management was available until 9.30. So I went to see thomascook rep on site he was busy and wouldn't be available until 12.30 I told him he had 1 hour to rectify the room problem and got rather angry with him it seemed to trigger a response.
Eventually we were given the correct room now it was 11.30 half a day of valuable holiday time lost. We always try to booked a self catering apartment purely for extra space and also you have a fridge, we don't use the cooking facilities as we always eat out. But we have drinks in the room
Ie coffee / tea /soft drinks/beer the utensils were sparce to say the least we had one spoon half the size of a tea spoon, no bottle opener/ no wine glasses/ the coffee cups were tiny.overall the cettia apartments are very clean they provide clean towels and clean the room daily,
Most of the staff are excellent and very friendly with the exceptions the pool attendant they have a rule that the pool does not open until 8.00am so you can't put towels out until after this time it soon became apparent that is is to allow for the pool attendant to claim all the best sun beds for is favourite guest/ or guest that pay him to save beds,we got so fed up of getting out for 8.00am to find he had put towels across beds we reported it to customer relations they were going to get this rectified but to no avail, right up to. the last day we saw money changing hands in daylight to the pool attendant so the following morning we took photographs of him putting towels out from 7.30am and went to see the manager. I do hope the management took action but unfortunately we had leave for home . I stress once more that the cettia and most of the staff are very good this is an excellent base for a holiday in Marmaris.
I nearly forgot to mention the entertainment team especially Adam who keeps the laughter flowing
All day .
- Official Description (provided by the hotel):
- Comfort & Magical Blue & The Sun - relaxing, friendly and lively atmosphere, bright and modern decor, excellent accommodations, service and facilities. All apartments provide bath, shower, WC, hair dryer, balcony, safe deposit box, air conditioning, TV, music channels, direct dial telephone, microwave oven, refrigerator and kitchenette with full equipment. ... more less
- Also Known As:
- Cettia Apart Marmaris
- Hotel Cettia Apart
- Apart Marmaris