Arrived at this Hotel to find the reception staff completely confused as to why we where there,the girl just photo copied all our paperwork and handed them back and walk away, leaving us puzzled too! eventually we got our horrible room, after being told the girl misunderstood as we didn't have enough cases! Our Room on first floor just above reception was noisy the whole building seemed to act as an echo chamber with people laughing by the lifts right outside our door and at the bottom of the stairs, the walls where paper thin and the room next door played music and some very bad singing most nights until 4am. The Food was bad lots of re heated slop and the same food choices every night. The hotel is in a poor area, it's the worse beach I have ever seem, if you like litter and fag ends and sitting on builders gravel then you would love it, we didn't. The 2 trips we booked were both cancelled due to lack of numbers and the only thing to do was walk to Icemeler which was a lovely 45 mins walk along the coast. The entertainment was lacking, we had some poor weather and nothing was done to raise anyone's spirits, darts and one very half hearted dance round the pool where most of the staff looked embarrassed to be there. After 3 days of no sleep we asked to change rooms the surly manager refused and said we had to wait, eventually we got on the 4th floor, screaming kids playing football in the hallway!!! think he did it on purpose as there was a queue of people to change rooms all complaining about noise, we just got swapped around. This hotel is that bad we looked at flights to come home early but stuck it out with the help of a few glasses of what they call wine. This Hotel is suppose to be 5 star but even their customer relations lady told us it was more like a 3 star, she was the only member of staff who spoke any sense.
- Official Description (provided by the hotel):
- Refurbished for the 2015 season, SunConnect Grand Ideal Premium provides a relaxing atmosphere for the whole family. Guests will enjoy stylish rooms, new digital features of Touch Screen TV's and free Internet points throughout the hotel as well as experiencing the more traditional holiday. Children can enjoy activities in the Lollo & Bernie Kids Club and for teenagers there is the ConnectTeen Lounge (a cool place to hang out). The hotel offers Free Wifi throughout enabling all guests to stay connected to family and friends home and abroad. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, 5viajes2012 S.L., Expedia, Hotels.com, Agoda, Priceline, Travel Republic (UK) and Evoline ltd so you can book your SunConnect Grand Ideal Premium reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Ideal Hotel