We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“not what i was expecting”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
SunConnect Grand Ideal Premium
Ranked #16 of 234 Hotels in Marmaris
Certificate of Excellence
Hull, Massachusetts
1 review
“not what i was expecting”
Reviewed 2 July 2014

I my other half and 14yr 11yr old just got back two's days a go the weather was hot hot hot 49c some days Turkey is lovely although it's crammed with hotel's everywhere there's also lots of trees so makes it feel not so crammed. The grand ideal is spotless as soon as you put ur glass down they take it away one waiter every brought us drinks without asking for them and looks posh too the bedrooms are a bit small but dated but was ok. Ill start with the food they did try to cater for everyone but we wasn't that impressed with it there was waffles and pancakes fried,boiled eggs loads of jams bread cereals chips tined fruit and melons and lots more other food I wouldn't say was breakfast but other nations might. Dinner was pretty much the same and the snack bar had chips pizza burgers ect. Tea at 7.30 had some nice things on salads baked potato all the breads rice sauces lots of different things but some of it wasn't labelled so didn't try them there was no bacon or sausage or strawberry pineapple which I was expecting . We didn't go hungry but did eat out 3night out of 7. There wasn't ice cream in the day for the kids which I also expected been al. The pool is nice and clean but y o u do have to be up early to get a good spot. The gym isn't really a gym it's got treadmills and bikes and one multi gym but not so good. We dint use the spa it was a little expensive for us as were not in too spas but it looked nice. We went to the hotel gym next door as my other half is a bit of a gym freak it's 100tl for 3days that's much better but the free weights only go up too 26kg so he dint end up going I don't think the Turkish are big on gyms as they all was calling him Rambo. Now the biggest problem was the entertainment it was shocking the team tried there best but it was awful one night they got 4girls up and a young lad he had to put a rope down there tops and skirts then up the next girls he didn't want to do it but he did and ended up showing us all there pants then they wanted us guest to take our bras off and give the team them the compare then put them on his head not for me. On Sunday they had a girl and band singing she was good it finished at 10.30 everynight and the one larger they have isn't that nice.you can use the ideal prime beach for Sun beds and drinks for free but carnt go in the hotel.I wouldn't stay here again but it wasn't a bad holiday and would probably go to Turkey again most of the people are friendly oh the night club never had one person in it .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotels, Ideal Team at SunConnect Grand Ideal Premium, responded to this review, 6 July 2014
Thank you for your review posted on the tripadvisor website.
Guest feedback is important to us and I would like to thank you for your comments regarding the cleanliness of the Hotel, the Hotel hosts guests of many nations and the food menus provided in the restaurants reflect this as well as serving traditional Turkish cuisine, the A La Carte restaurant is a Seafood (shrimp and salmon) Restaurant and the snack bar provides more fast food items including pizza and chicken nuggets. The Hotel is advertised as suitable for families as we provide cots and highchairs, a small playpark and baby pool, we do not have a kids club or Thomas Cook kidsworld in the Hotel and do not advertise free ice-cream during the day as part of the all-inclusive. The fitness centre is free for guests to use and is situated in the Budha Spa. The animation team team provide a full Daily activity programme and the evening programme consists of guest interaction shows such as Mr or Mrs Ideal, Men v Women, Best Couple, Live Music and Traditional Turkish Night, the evenings begin with the kids mini disco. I do hope that this information satisfies your review and also hope that you will continue to holiday in Turkey. Thank you for choosing our Hotel for your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,240 reviews from our community

Traveller rating
    1,367
    509
    229
    87
    48
See reviews for
940
765
22
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (507)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

Well this hotel is wonderful all staff go out of there way to help you bar staff in the black out club especially helpful rooms always clean pasha snack bar great food speedy the spa guy brightens up your day entertainment team absolutely brilliant they are always about the pool area trying to get everybody involved in games no need to go to Barr street the best entertainment in marmaris by far overall lovely hotel superb staff room 120 was sea view would recommend Carnt wait to come again

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kle3014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotels, Ideal Team at SunConnect Grand Ideal Premium, responded to this review, 5 July 2014
Thank you for your review posted on the Tripadvisor website.
I am very happy to read that you have enjoued your holiday experience with us especially the friendliness of the staff, your Budha Spa experience and the animation team. I do hope that we will be able to welcome you again in the future and on behalf of the Team here at Ideal Premium, thank you for choosing our Hotel for your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

Well where can I start, our second visit to this wonderful hotel. Hotel overall is spotless housekeeping staff cannot do enough for you pool area cleaned everyday always someone cleaning something . The food was lovely always something you could eat and especially when u r catering for various nationalities. Okay if u want fry everyday then it may not suit but hey oh who goes on holiday to eat fry every day. Entertainment team Ali. Akin Sophia Lionel Diane etc the work Long days and always try and get everyone involved this hotel is not advertised as being a family hotel however the entertainment team do try and involve the children. Tania guest relations manager is very helpful and will do her upmost to try and rectify and problem you have and will make you feel most welcome. Great hotel and great staff, looking forward to coming back

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snazzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotels, Ideal Team at SunConnect Grand Ideal Premium, responded to this review, 5 July 2014
Thank you for your recent holiday review posted on the Tripadvisor website.
I am very happy to read that you have once again experienced the hospitality of the Hotel from the room facilities, food served in the restaurants and snack bar and the cleanliness provided by the house-keeping team as well as the friendliness of the staff and your interaction with the animation team. I do hope that you will visit us again in the future and on behalf of the Team here at Ideal Premium, thank you for your recommendation and for choosing our Hotel for your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 July 2014

Well as my title says this was my third visit to the Grand Ideal. Once again I found myself in 'C block' in a room facing the road. I really don't know how to get a room facing the pool.

Ok, so what has changed over the years. To be fair not much.

Food at the hotel is of good quality and there is always something to eat, My main comment would be with evening meals. It really does seem like the wild west at times with big queues at the 'hot plate' grill area. Really disorganised which needs to be looked at.

What has happened to the lunchtime food. Chicken nuggets / burgers every day is a bit tedious, what happened to the chicken kebabs of previous years?

The animation team, well the less said the better. No, sorry that's not fair they do try hard but really do need to look at their evening shows. Something else that could be revisited are the hotel lifts, too small and slow.

One of the best parts of the hotel is the Buddha Spa, absolute quality. And Speedi the sales rep is a star. Another plus point is the hotels WiFi which works all around the pool area.

So will I visit for a fourth time, probably and maybe this time I'll find the elusive pool view room!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deecjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotels, Ideal Team at SunConnect Grand Ideal Premium, responded to this review, 5 July 2014
Thank you for your review posted on the Tripadvisor website.
Guest feedback is important and I would like to thank you for returning to us once again for your third holiday. Hotel concepts change from season to season from food menus to facilities offered within the Hotel. I am also happy to read that you have enjoyed your Budha Spa experience and hope that you will enjoy it once again should you return to our Hotel. On behalf of the Team here at Ideal Premium, thank you for choosing our Hotel once again for your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 June 2014 via mobile

Myself my husband a 2 children have just returned from 2 weeks at this hotel, the hotel appearance is lovely... But the staff can be very rude they don't always replace with clean towels in rooms.. The food is deffinetley not catered for British people.. Around the pool area wasn't always kept clean.
The violence and fighting that went on in the hotel was disgusting for this 5 star hotel.. When you approached the reception staff and security about this they did not want to know .. On the occasions the fighting was going on outside my room door and my children were so scared.
The entertainment for kids is non existing .. So don't expect your children to be entertained other than by the pool .I WOULD NEVER RETURN TO THIS HOTEL, NOT EVEN ON A FREE HOLIDAY!!!!!!!!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotels, Ideal Team at SunConnect Grand Ideal Premium, responded to this review, 5 July 2014
Thank you for your review posted on the Tripadvisor website.
Guest feedback is important and I would like to take this opportunity to comment on your review. The Hotel has International guests and the menus provided reflect this, in breakfast cereals, jams, toast, beans, tomatoes, eggs, frankfurter sausages and fresh fruit and yoghurts as the basic breakfast items, snack bar serves pasta and sauce, pizza, burgers, chicken nuggets, chips and salads, lunch restaurant serves soup, salads, fish dishes, meat dishes (maybe mince meat or beef), poultry (chicken or turkey dishes) as well as rice, pasta and sauce and vegetables, the evening restaurant serves a choice of soups, stir-fries, salads, pasta and sauce, a full mezze (starter) range, a plain cooked food (diet) buffet, a choice of meat dishes, a choice of poultry dishes and fish dishes as well as vegetable, rice and chips, fresh fruit, ice-cream (several times each week) and a full dessert range, the Hotel does not advertise childrens entertainment (kids club or kids world), all that is advertised is a small childrens playpark, baby pool, cots and highchairs however the animation team provide a mini disco each evening.
The house-keeping team have been praised repeatedly by guests for the cleanliness that they provide around the pool area, grounds and rooms, regarding clean towels, the Hotel does not have its own laundry and therefore use the services of an outside laundry daily and deliveries are taken from the afternoon of fresh supplies. The Hotel cannot be held accountable for guest behaviour however if disturbances are reported immediately then action can be taken which does involve warnings from the Hotel and the Tour Operators and can eventually lead to guests being removed from the Hotel. I hope that this information satisfies your review. Thank you for choosing our Hotel for your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 June 2014

Returned 22 June 2014. This was a lovely holiday, clean Hotel, nice pool area with towels and sunbeds provided.The staff were very polite and helpful,the hotel has its own Spa and the Turkish bath was great and highly recommended. The food was nice and i enjoyed trying all the different things on offer. the Hotel was very central and easy walking distance from the center. I would recommend this Hotel to anyone considering Marmaris.

Room Tip: The back of the Hotel away from the busy road at the front is best
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotels, Ideal Team at SunConnect Grand Ideal Premium, responded to this review, 30 June 2014
Thank you for your recent holiday review posted on the Tripadvisor website.
I am happy to read that you have enjoyed your Ideal experience from the food served, free facilities in the rooms and Hotel, the pool and the cleanliness provided by the house-keeping team. I would also like to thank you for your comments regarding your Budha Spa experience I do hope that we will be able to welcome you and your friends again in the future and on behalf of the Team here at Ideal Premium, thank you for your recommendation and for choosing our Hotel for your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2014

Just returned from Grand Ideal after a weeks holiday 17th June. This hotel is spotless, the facilities are first class. We stayed in room 322 which was small but okay. I would reccommend this hotel or its sister hotel Prime Ideal.
No nasty mosquito bites, no ants around the pool area.
Family friendly.

Room Tip: The rooms are all standard, small but adequate.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotels, Ideal Team at SunConnect Grand Ideal Premium, responded to this review, 30 June 2014
Thank you for your holiday review posted on the Tripadvisor website.
I am very happy to read that you have enjoyed your holiday stay with us here at Ideal Premium with your friends and that you have experienced the hospitality of the Hotel from the location, food, service and staff. I do hope that we will be able to welcome you again in the future and on behalf of the Team here, thank you for your recommendation and for choosing our Hotel for your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Marmaris hotels
0.2 mi away
D-Resort Grand Azur
D-Resort Grand Azur
#14 of 234 in Marmaris
1,241 reviews
0.5 mi away
Casa De Maris Spa & Resort Hotel
0.6 mi away
Blue Bay Platinum Hotel
Blue Bay Platinum Hotel
#19 of 234 in Marmaris
2,590 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Grand Pasa Hotel
Grand Pasa Hotel
#18 of 234 in Marmaris
1,995 reviews
0.3 mi away
Hotel Cettia Beach Resort
0.5 mi away
Green Nature Diamond Hotel
Green Nature Diamond Hotel
#26 of 234 in Marmaris
1,206 reviews
Show Prices
Show Prices
Show Prices

Been to SunConnect Grand Ideal Premium? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SunConnect Grand Ideal Premium

Property: SunConnect Grand Ideal Premium
Address: Cumhuriyet Bulvari No:15, Marmaris 48700, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Marmaris
#8 Luxury Hotel in Marmaris
#11 Spa Hotel in Marmaris
#18 Family Hotel in Marmaris
#24 Romantic Hotel in Marmaris
Price Range (Based on Average Rates): £
Hotel Class:5 star — SunConnect Grand Ideal Premium 5*
Number of rooms: 272
Official Description (provided by the hotel):
Refurbished for the 2015 season, SunConnect Grand Ideal Premium provides a relaxing atmosphere for the whole family. Guests will enjoy stylish rooms, new digital features of Touch Screen TV's and free Internet points throughout the hotel as well as experiencing the more traditional holiday. Children can enjoy activities in the Lollo & Bernie Kids Club and for teenagers there is the ConnectTeen Lounge (a cool place to hang out). The hotel offers Free Wifi throughout enabling all guests to stay connected to family and friends home and abroad. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, 5viajes2012 S.L., Expedia, Hotels.com, Agoda, Priceline, Travel Republic (UK) and Evoline ltd so you can book your SunConnect Grand Ideal Premium reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Ideal Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing