Last October me and my partner stayed here for a week, well we were mean't to stay a week, we were delayed a day and a half due to Thomson's terrible organisation and poor service. I may as well start at the beginning which is nothing to do with the Hotel but it may explain why I disliked the hotel so much. Flying from Manchester, we were due to fly out at around 6pm that evening, however, despite being told we would be updated hourly (this was not the case) we were told at 10.30pm that we would be not flying to Turkey that evening, they proceeded to pile our cases in a mass on the floor at the far end of baggage claim, a few of us took pictures and videos on our phones of the revloting level of service. We were put up in Bewley's Airport Hotel for B&B. We left the hotel at 7am to go back to the airport, due to fly at 10am - didn't happen! Eventually at 2pm we flew out after there was a mass arguement between the passengers and the Thomson Manager who after 2 hours of being persuaded by a check in assistant to come and show her face because there were some very unhappy passengers.
We arrived to rain, and two cloudy days after that. Ok, so all this is not hotel related, so let's get to the hotel...
We checked in at Reception, the staff were uninterested and not to any degree knowledgeable, we went to our room, and dropped off our bags. We nipped down to the buffet (11pm) for a late night snack before going to bed for the worst nights sleep ever. The beds were concrete hard, and the AC unit was above our bedroom, it was ridiculously loud. We asked to move the very next morning, and we couldn't until the next day, so that was two nights with zero sleep. The next day we moved to our second room, now AC unit but the beds were still like what you'd expect in prison (maybe worse).
There is a slide to the pool, I should've left the hotel running and screaming. We spent most days on the beach which was a little unkept due to the recent stormy weather. But nice and quiet enough as it was near the end of the season. The food available for all inc was at best, ok. Very little choice for lunch. Breakfast and dinner are what you would expect, but nothing inspiring. Long queues and a lot of kids to avoid tripping over. You weren't allowed to eat anywhere else other than the dining room, which was a bit irritating, especially when there was some nice comfortable chairs outside. The bar area, stunk like stale alchohol and much like how a pub would in the morning after a Saturday night. The bar staff were rude and pervy (there were lots of scantily clad young girls). There were very flew places to sit, and the lighting was that of a seedy bar. We didn't stay up very late due to boredom and general dislike of the downstairs area.
We were all inclusive but ate out quite a lot just to escape the hotel and seek some authentic cusine. The only downside to venturing out was the constant heckles to come inside every restaurant, I wished I had a sign just with the word NO! on it. The resort was very Brits abroad... not our cuppa tea. I was actually willing the days away, just so we could go home. We found Picaso bar at the end of our road and most nights went there for drinks, there were a couple of cheesey bar men but they mostly left us to our own devices.
We met our rep at the beginning of our holiday and I said about my concerns, she wasn't interested and kept dismissing what I was saying. We were told to expect an Insurance claim form for our Insurance providers to claim for our delay. We did not receive this form and on the second to last day we had to find our way to the Thomson Office in Marmaris and ask for one, we were told to expect a fax that evening. Someone at the reception desk threw it out and we had to get in touch with Thomson to fax another. No one was apologetic.
On our last day, we couldn't keep our room on unless we paid 80lira for a couple hours. No thanks! We had to use the Spa locker rooms to have a shower and change, they didn't provide us with towels and we had to use our own swimming towels. Things like that just cemented how low grade this hotel was.
Hands down - worst holiday I have ever had from start to finish, Thomson, hotel, resort and weather. Awful, I don't know how they can advertise this as a 5*.
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- Also Known As:
- Grand Pasa Marmaris
- Hotel Grand Pasa